Remote Support & Operations Specialist

DAMON A. BALES

Bakersfield, CA • 661-***-**** • *************@*****.***

Remote Support • Administrative Operations • Client Coordination PROFESSIONAL SUMMARY

Adaptable, emotionally intelligent Remote Support & Operations Specialist with a cross-functional background spanning customer support, technical troubleshooting, administrative coordination, client communication, logistics, and emergency operations. Known for calm problem-solving, fast onboarding, disciplined workflow habits, and the ability to communicate clearly with both technical and non-technical individuals. Brings the structure of CAL FIRE operations, the clarity of real estate client management, and the people-skills of support environments. Skilled in AI-assisted productivity tools (summarization, note drafting, inbox triage — always human-reviewed).

Seeking remote roles in Customer Support, Chat Support, Claims Intake, Administrative Assistant, Scheduling, or Operations Support.

CORE COMPETENCIES

Customer Support & Communication

• Chat / Email / Phone Support

• Ticketing Systems & Case Management

• Claims Intake & Documentation

• Troubleshooting (Basic Tech)

• De-escalation & Active Listening

• Client Education & Issue Resolution

Administrative & Coordination Skills

• Scheduling & Calendar Management

• Inbox Triage & Response Drafting

• Data Entry & Document Control

• CRM & Database Updates

• SOP Adherence & Process Compliance

• Research & Information Synthesis

• Meeting Notes, Follow-Up, Task Tracking

Professional Strengths

• Calm Under Pressure

• Extremely Fast Learner

• High Integrity & EQ

• Structured & Detail-Oriented

• Reliable, Consistent, Self-Managing

RELEVANT EXPERIENCE

Conduit Global — Technical Support Representative (2020)

• Provided phone-based software/hardware troubleshooting with clear communication.

• Created precise tickets; met performance and quality metrics.

• Resolved issues for frustrated or non-technical users with empathy. Solar Client Support — Devahl Consulting (2023–2024)

• Consultative support for homeowners evaluating solar options.

• Translated technical/financial concepts into simple guidance.

• Managed documentation and status tracking.

Administrative & Operations Experience

Ryan Dobbs Realty — Client Support & Operations (Licensed Agent, 2024)

• Managed communications for scheduling, showings, and documentation.

• Maintained CRM pipelines, deadlines, notes, and follow-ups.

• Coordinated with lenders, inspectors, and professionals. Additional Experience

Administrative/Program Support — F.I.E.L.D. (2021)

• Supported logistics, multi-site coordination, and documentation.

• Assisted with planning, communication, and field operations. California Conservation Corps — CAL FIRE Partner (2024–Present)

• Executed operations requiring precision and discipline.

• Maintained readiness logs, equipment verification, and safety compliance.

• Performed in high-stress environments with documentation accuracy. Amazon — Logistics & Workflow Operations (2020)

• Maintained accuracy/speed in scanning and sorting workflows.

• Followed SOPs and productivity metrics daily.

Wingstop — Customer Service (2019)

• Delivered fast, friendly service.

• Managed POS, orders, and customer issue resolution. VOLUNTEER EXPERIENCE

Church Without Walls — Outreach & Community Support (2013–2022)

• Assisted with food distribution, cleanup operations, and community outreach.

• Developed long-term service mindset and emotional intelligence. EDUCATION & CERTIFICATIONS

High School Diploma — Independence High School

General Education — Diablo Valley College

Real Estate License — CA DRE #02227270

Emergency & FEMA Credentials

• FEMA IS-100, IS-200, IS-700, IS-800

• L-180, S-110, S-130, S-190

• Firefighter 1C Certified

TECHNICAL SKILLS

• CRM Systems (Basic–Intermediate)

• Ticketing Platforms (Basic)

• Google Workspace & Microsoft Office

• AI Tools for drafting/organizing

• Zoom, Teams, Slack

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