Logistics Dispatcher and Customer Service Leader

Kaycie Chelf

Bakersfield, CA 661-***-**** *************@*****.***

Professional Summary

Resourceful Dispatcher and Customer Service Specialist with 10+ years of experience in fast-paced service environments. Skilled at coordinating logistics, managing teams, resolving customer issues, and leveraging technology to streamline operations. Strong background in hospitality leadership, digital marketing, and event management.

Core Skills

• Dispatching & Logistics (Fleet of 30+ drivers)

• Customer Service & Conflict Resolution

• Training & Leadership

• Microsoft Office Suite, Dynamics, Navision, ERP Systems

• Inventory Management & Cost Control

• Digital Marketing & Event Planning

Professional Experience

Knight’s Site Services – Dispatcher

Bakersfield, CA Nov 2022 – Present

• Coordinate daily routes and same day service request for a fleet of 15-30 drivers, adjusting schedules for efficiency and cost savings.

• Generate productivity and labor cost reports to support management decisions.

• Resolve customer/fleet issues promptly while managing multiple communication channels (phones, radio, email, text).

• Proficient in Excel, PowerPoint, Outlook, Lytx, AMC_Tower7, Well Finder, Fleet Up, and Google Maps.

Week’s Roses – Customer Service Representative

Wasco, CA Jun 2019 – Nov 2022

• Managed nationwide nursery orders, ensuring accurate entry and on-time shipments.

• Supported outside sales teams with order processing and problem resolution.

• Handled high-volume inbound calls and large credit transactions with professionalism.

• Utilized Microsoft Excel, Teams, Navision, Slice, and Business Central to streamline processes.

Hospitality Leadership – Lead Bartender & Bar Manager Roles

Multiple Establishments 2011 – 2025

• Supervised and trained bartenders, ensuring consistent service and compliance with state regulations.

• Created and updated cocktail menus, promotional flyers, and social media campaigns.

• Organized events and managed inventory, reducing waste and controlling costs.

• Excelled in fast-paced environments, balancing multiple orders while maintaining customer satisfaction.

Education

Lafayette High School – St. Joseph, MO (2009)

Volunteer Experience

Operation USA – Volunteer

Bakersfield, CA 5 years

• Supported non-profit events providing 50–100+ monthly care packages to deployed troops.

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