Restaurant Operations Manager with Proven Excellence
Resume:
professional Summary
Optimistic, creative and hardworking looking to join the team at an exciting, charming and unique Environment. Seasoned Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and an organized nature.
***************@*****.***
Phone
Work History
Owner of 426 Caribbean Cuisine LLC 1040 South state street Dover De, 19901. 302 -450-4834- 10/6/20200-current
Chickie's and Pete's – Restaurant Manager
Philadelphia, PA
10/2019 – Current
Minimized loss and misuse of equipment through proper restaurant supervision and staff training
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
Conducted daily per-shift and weekly departmental meetings to ensure organizational efficiency
Performed restaurant walk-through to gauge timeliness and excellent service quality
Maintained cleanliness and sanitation across all food service, storage, and preparation stations
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
Trained workers in every position, including food preparation, money handling and cleaning roles
Monitored business levels and realigned team positions to provide optimal coverage for customer demands
Preston Hotel - Food and Beverage Manager
Nashville, TN
05/2016 - 07/2019
Follow direct instructions by Food and Beverage Director
Manage Bar, Restaurant, Banquet functions, supervising, recruiting training staff
Resolving guest complaints
Ordering supplies, administrative duties, responsible for staff schedule
Supervise restaurant to re-insure great customer service
Reduced labor costs while maintaining excellent service and profit levels
Conducted timely performance evaluations for all front of house staff
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes
Created fun team building activities to engage staff in up-selling to meet revenue targets
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Maximized quality assurance by completing frequent checks of line
Coordinated and organized all restaurant inventory
Hired and managed all kitchen staff
Investigated and integrated enhanced service and team management strategies to boost business profits
Oversaw food preparation and monitored safety protocols
Orchestrated positive customer experiences at all stages by overseeing every area of Food and Beverage operations
Holiday Inn Own by IHG - Outlets Manager
Nashville, TN
11/2012 - 05/2016
Manage the daily operation of the Restaurant, Bar, Banquet functions
Recruiting staff, training, problem solving
Resolve guest complaints
Responsible for administrative duties, payroll, monitor inventory, ordering supplies, conduct beverage inventory
Analyzed departmental documents for appropriate distribution and filing
Responded to customer requests via telephone and email
Motivated staff to perform at peak efficiency and quality
Resolved customer concerns with food preparation in a timely manner
Beverage order
Developed unique events and special promotions to drive sales
Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives
Reinforce cleanliness of equipment, overseeing operations and resolving issues in a timely manner
Ensured compliance with relevant regulatory employment rules and standards
Sheraton Hotel - Restaurant Supervisor
Nashville, TN
06/2011—2012
Assist the Food and Beverage Manager with hiring, training
Supervise the floor during meal period to re-insure great customer service
Initiate incentive program to motivate staff performance
Assist with beverage inventory, beverage order, handling administrative duties
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
Effectively scheduled and allocated assigned team in alignment with operational and customer needs
Identified and diplomatically addressed customer complaints in a timely manner to promote satisfaction and loyalty
Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
Crown Plaza – Own by IHG Restaurant- Supervisor
Atlanta, GA
09/2008 - 04/2011 Assist the Food and Beverage Manager with hiring, training
Supervise the floor during meal period to reinsure great customer service
Initiate incentive program to motivate staff performance
Assist with beverage inventory, beverage order, handling administrative duties
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
Effectively scheduled and allocated assigned team in alignment with operational and customer needs
Identified and diplomatically addressed customer complaints in a timely manner to promote satisfaction and loyalty
Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
Licenses and Certifications
September 2020
SERV safe certificate
SERV safe certificate
Contact this candidate