Customer service social work negotiation

Margaret Christie, Case worker

Bakersfield, California, United States, 661-***-****, ************@*****.*** PROFILE Dynamic case worker with extensive experience in social services and community support. Facilitated emergency housing assistance during the COVID-19 crisis, addressing emotional impacts and ensuring compliance with regulations. Proven ability to manage high call volumes while delivering exceptional customer service. Skilled in conducting interviews, preparing legal documents, and utilizing data systems for effective case management. Committed to enhancing client welfare through strategic support EMPLOYMENT HISTORY

Sept 2020 — Feb 2023 Case worker, City of Glendale (AZ) Facilitated emergency housing support during COVID-19 crisis. Responded promptly to community needs and regulatory changes. Managed high volume of calls while ensuring compliance with budgetary guidelines. Delivered exceptional customer service under pressure.

• Addressed emotional impacts of COVID-19 on individuals seeking housing assistance.

• Adapted quickly to changing regulations affecting emergency housing services.

• Maintained accurate records and documentation for compliance purposes. Jun 2018 — Sept 2020 Transportation security officer, Federal Government Agency Screen airport passengers, cargo, and bags for prohibited items. Ensure safety and security compliance at all checkpoints. Collaborate with team members to enhance operational efficiency. Monitor and respond to security threats effectively.

• Conducted thorough screenings to identify potential threats.

• Implemented safety protocols, improving detection rates.

• Assisted in training new personnel on security procedures. Sept 2018 — Dec 2018 Seasonal Sales Associate, Costco Support sales operations by stocking and organising merchandise in the warehouse. Maintain cleanliness of aisles and assist members with inquiries and purchases.

• Stocked and organised merchandise for optimal presentation.

• Ensured cleanliness and safety of aisles.

• Assisted members with product information and purchases. Nov 1985 — Jan 2015 Child Support Ombudsman, County of Kern Conduct interviews with case participants, employers, and agencies to establish paternity and enforce support orders. Evaluate financial resources and determine payment responsibilities in complex cases. Utilise debt collection techniques to negotiate payments with noncustodial participants. Locate assets through automated data systems and examine relevant records.

• Testify in court and assist Child Support Attorney during hearings.

• Prepare legal documents, including stipulations and complaints.

• Collect and analyse statistical data for reporting and compliance. EDUCATION Associate's degree in General Studies

SKILLS Social Work Expert

Negotiation Expert

Customer Service Expert

Case Management Expert

Interviewing Expert

Regulatory Compliance Expert

Contact this candidate