Global Network Operations Coordinator and Administrator
Resume:
TRACEY HUGHES
Ashburn, VA *****
**********@***.***
Dynamic professional with extensive experience at Zayo Group Holdings Inc., specializing in network maintenance coordination and customer communication enhancement. Proficient in Salesforce and office administration, driving continuous improvement initiatives that ensure high customer satisfaction. Adept at managing complex schedules and fostering cross-team collaboration to achieve operational excellence. Career objectives focus on leveraging skills to contribute to innovative solutions in a challenging environment. Proficient in Computer Applications
Experienced in Standard Office Technology
Experienced in Administrative Systems
Core Office Administration Skills
Proficient in SalesForce
Skilled in XLR Tool usage
Skilled in IQGeo tool usage
Skilled at using Zayo Forecast software
04/2022 to 05/2025
ZAYO GROUP
Ashburn, VA
Global Network Operations Coordinator
Oversee the full spectrum of Zayo network maintenance, including scheduling activities and closing out tasks after ensuring successful execution.
Tailored processes to meet customer-specific requirements, ensuring high satisfaction with Zayo maintenance procedures.
Interact with other Zayo internal organizations to schedule and coordinate maintenance activities, ensure that proper policies are followed, and drive continuous improvement in the Zayo maintenance processes. Coordinated with Zayo's external vendors to ensure precise scope alignment and expected timelines for service disruptions.
Work nights and/or weekends as scheduled or necessary due to workload or emergency maintenance activities. Excel in collaborative team environments and thrive independently with minimal oversight. Executed special projects as needed.
07/2019 to 12/2020
EXPRESS CARE PHARMACY (PHARMERICA)
Leesburg, VA
Pharmacy Technician
Responsible for front desk walk up window. Provided medications and answered questions from nurses at the different nursing facilities.
Maintained supply inventory for office area, ordering items as needed and stocking shelves. Maintained confidentiality of patient information according to HIPAA regulations. Assisted with filing of medical records and documents, maintaining accurate electronic files. Prepared charts for new patients, ensuring all necessary forms were completed correctly. Answered multi-line phone system and directed callers to requested personnel and departments. Ordered and maintained supply inventory for nursing facility patients. 04/2012 to 12/2018
ZAYO GROUP HOLDINGS INC. (FORMALLY ABOVENET COMMUNICATIONS) Herndon, VA
NCC Maintenance Coordinator
Oversaw Zayo network maintenance by scheduling activities and assessing customer impact via inventory systems, SONET, and DWDM.
Communicated with customers through written and oral methods, resolving inquiries and concerns. Coordinated with internal departments to oversee planned maintenance activities. Escalated issues within the management chain of third-party organizations when notifications were missing details or advance notice.
Executed night and weekend shifts as required by workload demands. PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
Adept at working autonomously while thriving in group settings. Undertook additional tasks as directed.
04/2000 to 07/2012
ABOVENET COMMUNICATIONS
Herndon, VA
Office Assistant / Receptionist
Operated phone systems by answering inquiries, documenting messages, and ensuring proper call direction. Welcomed visitors and handled check-ins.
Oversee the management of the office and operational calendars, ensuring conference room reservations. Coordinated financial reimbursement for staff.
Coordinated travel logistics for VP of Operations. Oversaw office supplies and maintained inventory levels. Generated FedEx and UPS shipping labels for office. Coordinated efficiently with property management on various building-related issues. Delivered administrative assistance to a team exceeding 50 employees.
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