IT Support, Dispatch & Data Entry Specialist

Curtis T. Wesolowski

*******@***********.***

https://www.linkedin.com/in/curtis-wesolowski-85b9609/

Alton, IL, 314-***-****

IT Remote Support, Dispatch and Data Entry

Experienced professional with a diverse skill set spanning PC, Macintosh, and Unix systems along with proficiency in a wide range of software applications. Adept at building strong customer relationships and managing teams effectively. Known for quick learning and adaptability to any environment. Detail-oriented with exceptional organizational abilities. Background in military and medical family-oriented environments. Well-versed in business operations, including personnel management and budgeting. Extensive expertise in various technologies, from legacy systems like Novell and OS 2 to modern platforms such as Windows Server, Exchange, and Cloud solutions. Skilled in troubleshooting and configuring networks, with knowledge of tools like Wireshark and experience handling ransomware attacks. Strong remote support and communication skills, collaborating effectively within team environments.

Areas of Expertise

Technical Troubleshooting

Network Security Management

Software Deployment and Management

User Training and Support

Hardware Procurement and Inventory Management

Remote Technical Support

IT Policy Development and Compliance

Technology Research and Evaluation

Disaster Recovery and Business Continuity Planning

Vendor Management

Performance Monitoring and Optimization

End-user Feedback Collection

Project Management

Market Analysis and Trend Forecasting

Accomplishments

Achieving 100% capital spending goal through effective budget management and financial forecasting.

Implementing a tracking system for budget monitoring, resulting in improved financial visibility and decision-making.

Reducing operational costs by 25% and capital expenditure by 22%, leading to a total savings of 47%.

Managing a portfolio of accounts receivable transactions valued at $7M, reducing transactions to $1.2M through strategic analysis and collection efforts.

Developing and training senior staff on financial outlook preparation and template usage, ensuring alignment with organizational goals and standards.

Career Experience

Technology Support Specialist, Edward Jones, St. Louis, MO 1/2022-10/2024

Adept at providing comprehensive technical assistance and troubleshooting solutions in fast-paced environments. Proven track record of effectively resolving IT issues, optimizing system performance, and delivering top-notch customer service. Proficient in diagnosing hardware and software problems, implementing solutions, and ensuring seamless operations. Dedicated to facilitating efficient technology utilization to enhance organizational productivity and user satisfaction

Managed Service NOW service tickets for over Fourteen Thousand branch locations across the United States, Canada, and Australia.

Maintained and updated branch DNS, routers, workstations, VoIP phones, printers, Cradlepoint, and Cisco Meraki AP cloud management systems.

Provided phone support and coordinated dispatch for onsite service technician installs of all devices at branch locations.

Collaborated with a team to develop and implement deployment and installation procedures, utilizing Teams for efficient communication.

Conducted training sessions for new team members on effective communication with onsite technicians, ticket entries, and database updates for circuit information.

Network Security Management: Implement and maintain network security measures to protect the organization's data and systems from cyber threats.

Software Deployment and Management: Handle the deployment, configuration, and management of software applications used within the organization, ensuring compatibility and optimal performance.

User Training and Support: Conduct user training sessions to educate employees on utilizing various software applications and tools effectively, providing ongoing support as needed.

Hardware Procurement and Inventory Management: Coordinate the procurement of hardware equipment, maintain an inventory of assets, and ensure proper allocation and disposal of hardware resources.

Remote Support Services: Provide remote technical assistance to employees working from remote locations, troubleshooting issues and ensuring seamless connectivity and productivity.

Documentation and Knowledge Management: Create and maintain documentation, knowledge bases, and troubleshooting guides to assist users and support colleagues in resolving common technical issues efficiently.

IT Policy Development and Compliance: Assist in the development and enforcement of IT policies and procedures to ensure compliance with regulatory requirements and industry best practices.

Disaster Recovery and Business Continuity Planning: Participate in the development and testing of disaster recovery and business continuity plans, ensuring that IT systems can be quickly restored in the event of a disruption or disaster.

Vendor Management: Liaise with technology vendors and service providers to negotiate contracts, resolve issues, and ensure the timely delivery of products and services.

Performance Monitoring and Optimization: Monitor system performance metrics, identify areas for improvement, and implement optimizations to enhance system reliability, scalability, and efficiency.

End-user Feedback Collection: Gather feedback from end-users regarding IT services and solutions, analyze trends and patterns, and propose enhancements or improvements to address identified issues or requirements.

Project Management: Participate in IT projects, coordinate tasks, and collaborate with cross-functional teams to ensure successful project delivery within scope, budget, and timeline constraints.

Marketing Manager, Multi-Net Solutions, Inc., St. Louis, MO 2008 to Current

Driving impactful strategies for Multi-Net Solutions. Experienced in developing and executing innovative campaigns that generate leads, increase brand visibility, and drive revenue growth. Skilled in market analysis, trend forecasting, and customer segmentation to inform targeted marketing initiatives. Adept at leveraging digital platforms, social media, and traditional channels to maximize outreach and engagement. Passionate about fostering brand loyalty and exceeding marketing objectives through creativity, collaboration, and data-driven insights

Achieved an average sales growth rate of 30% - 45% over the first 10 years while consistently maintaining positive profit margins to date.

Conducted various accounting procedures including generating quotes, managing purchase orders, overseeing inventory, processing invoicing, and managing payables and receivables.

Supervised a team of full-time network engineers and part-time consultants, overseeing tasks such as scheduling, training, work detail management, mileage tracking, commission calculations, and payroll processing.

Designed and delivered on-site training sessions for clients as required.

Successfully installed multiple Novell and Windows Server networks in diverse industries including Medical, Financial, Legal, Educational, and Industrial sectors, responsible for development, training, and ongoing support of client sites.

Initially installed, configured, and maintained the corporate Web Server running Back Office 4.5 with Exchange 5.5, Proxy 2.0, IIS 4.0, and PC Anywhere 9.0, hosting websites and email for clients.

Managed the migration of the corporate platform over the years to the latest version of Windows Server 2012, transitioning Exchange to Icewarp Mail server with Terminal Services, while still hosting websites and email for clients.

Developed and implemented procedures to streamline workstation configuration for client sites, including creating an automated bootable CD with a "ghost" image that pre-configured workstations in an average of 20 minutes per workstation, including Windows, MS Office, network, and printer drivers.

Conduct in-depth market research to identify emerging trends, competitor strategies, and consumer preferences.

Analyze market data to assess the effectiveness of current marketing campaigns and identify areas for improvement.

Utilize market insights to refine target audience segmentation and tailor marketing strategies accordingly.

Develop and maintain the company's brand identity across all marketing channels, ensuring consistency and coherence.

Monitor brand perception and sentiment, implementing strategies to enhance brand reputation and equity.

Collaborate with internal teams to ensure brand guidelines are adhered to in all communications and collateral.

Lead content strategy development, including ideation, creation, and distribution across various platforms.

Oversee the creation of compelling and engaging content, such as blog posts, whitepapers, videos, and infographics.

Coordinate with internal stakeholders and external partners to ensure content aligns with marketing objectives and resonates with the target audience.

Optimize digital marketing efforts, including SEO, SEM, email marketing, and social media advertising, to increase reach and engagement.

Monitor key performance indicators (KPIs) and analytics to measure the effectiveness of digital campaigns and make data-driven optimizations.

Stay abreast of digital marketing trends and best practices, implementing innovative strategies to stay ahead of the competition.

Plan, execute, and oversee integrated marketing campaigns across multiple channels, including digital, print, events, and sponsorships.

Collaborate with cross-functional teams to ensure seamless execution of campaigns, including creative development, budget management, and timeline adherence.

Evaluate campaign performance and ROI, providing actionable insights for future campaign planning and optimization.

Identify and cultivate strategic partnerships and alliances with complementary businesses or organizations to expand market reach and drive mutual growth.

Negotiate partnership agreements and collaborate on joint marketing initiatives, co-branded campaigns, and promotional activities.

Track and evaluate the performance of partnerships, adjusting strategies as needed to maximize results.

Education

Degree: Bachelor of Science in Management Information Systems

Institution: Southern Illinois University

References:

Eaton Electric: Patty Wieckhorst

Commercial Cleaner

St. Luke’s Hospital: Jeff Skjerseth

Oncology Director

Email: *******.*********@*******-***.***

Washington University: Patty Karraker

Medical Billing Director

Email: *********@*****.***

UPMC Hillman Cancer Center: Brian Marquis

Project Analyst

Email: *****@*******.***

UNCOMN LLC: Amy Moses

SOC Analyst 2 Email: ******@******.***

Contact numbers upon request.

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