Utility Operations & Training Leader in Water Utilities
Resume:
MICHAEL JORDAN
Professional Summary
Dynamic, results-driven professional with a strong focus on management, education, and training, dedicated to fostering exceptional leadership qualities that drive measurable outcomes. Expertise in strategic and workforce planning ensures optimal resource allocation and team performance.
Work History
City Of Boynton Beach—Superintendent Water Meter Reading & Services
Boynton Beach, FL 33435
9.2.25—11.13.25
Worked with Billing Division Director managing the Billing & Reading calendar for the months
Constructed the Backflow landing page for the City Website
Constructed the missing backflow letter for residents
Provided support to the internal and field staff
Constructed and revised standard operating procedures for internal and field staff: quality assurance check, meter replacements, meter programming, installing and replacing water meter box tops
Conducted 1 on 1 meeting s with staff to learn and understand the current procedures for billing and work orders, cross connections
Handled kronos for bi-weekly payroll and time off calendar
Broward County Water & Wastewater - Admin Officer-Field Customer Service Manager
Pompano Beach, Florida
02/2022—8.25.2025
Process invoices, purchase orders, expense claims and other transactions according to established procedures.
Reviewed incoming documents for accuracy and completeness prior to processing.
Resolved issues, escalating major conflicts and concerns to appropriate personnel.
Managed calendars, scheduled meetings and organized events.
Provided support in the preparation of reports, presentations and other documents.
Built and maintained relationships with vendors and other external contacts.
Analyzed business processes and identified opportunities for improvement.
Assisted with budgeting processes by tracking expenses and preparing financial reports.
Routed phone calls to appropriate recipients and handled internal business correspondence.
Used various software programs for efficient document creation or editing purposes.
Updated account information in company databases.
Calculated product quantities and ordered new items to prevent shortages.
Organized meetings and disseminated company information to employees.
Developed company budgets and tracked expenses to meet profit goals.
Utilized statistical analysis to gauge company productivity.
Created and maintained strong relationships with staff, customers and stakeholders.
Wrote logs and reports, detailing activities for supervisor.
Reviewed data to identify risks, determine needs and adjust.
Conducted research and analysis to identify key industry trends.
Participated actively in meetings and conferences in representation of corporate interests.
Developed and implemented strategies to improve productivity, efficiency and effectiveness of operations.
Organized regular training sessions on relevant topics for departmental staff.
Valet Living - Valet Concierge
Tampa
04/2020 - 12/2024
Water main and water services installation, repair and maintenance, water meter change-outs, installations and rebuilding, water meter flow testing, water meter programming/deprogramming, obtaining meter reads/re-reads, assessing water meter communication failures and repairs, installation of 520M smart point single and dual port radio units, radio antennas, replace and install meter boxes and tops, valve box installation, valve repair and installation(valve stop machine), obtain quotes from vendors for supplies, maintain tally sheets for purchase orders, read & construct blueprints for distribution systems installed in house, small, medium and heavy equipment operator
Residential receptacles pick up
Engaged in friendly conversations with customers to ensure satisfaction.
Reported incidents or claims to management to facilitate immediate intervention.
City of Hallandale Beach - Public Service Supervisor
Hallandale Beach, FL
10/2019 - 02/2022
Data entry, filing, on the job instructor, Kronos, indoor/outdoor plumbing, water meter programming, water meter reader, water main/service repairs, safety promoter, supervisor, answering phones, progress monitoring, inspections management, outstanding prioritization skills, excellent personal service experience, supervisory role experience, ability to give orders, understanding of finances, report generation, report creation, quality assurance controls, system implementation, adaptive team player, problem-solving abilities, schedule mastery, high-energy attitude, courteous demeanor, project management abilities, water main and water services installation, repair and maintenance, water meter change-outs, installations and rebuilding, water meter flow testing, water meter programming/deprogramming, obtaining meter reads/re-reads, assessing water meter communication failures and repairs, installation of 520M smart point single and dual port radio units, radio antennas, replace and install meter boxes and tops, valve box installation, valve repair and installation (valve stop machine), obtain quotes from vendors for supplies, maintain tally sheets for purchase orders, read & construct blueprints for distribution systems installed in house, small, medium and heavy equipment operator
Customer service and support
Customer Communication
Safety Compliance
City of Hallandale Beach - Public Service Worker I
Hallandale Beach
02/2001 - 02/2022
Loading and unloading
Asphalt and sidewalk installation, restoration, curve & gutter installation and restoration, storm sewer installation and repair, canal cleaning, repair and clean storm drains, fill potholes, general maintenance
Diplomat Beach Resort - Banquet Steward
Hollywood
02/2016 - 01/2017
Stewarding, food runner, dishwasher, pull master helper, general maintenance
City of Hallandale Beach - Public Service Supervisor Trainee
Hallandale
06/2004 - 01/2005
Execute water taps (wet/dry), scribe daily ledgers, general maintenance, Kronos time sheets, evaluate, train and supervise employees, sit in on interviews, storm water cleaning, repair & maintenance (pump stations), wastewater maintenance & repair (lift stations/force main/laterals)
School Board of Broward County - Group Leader
Ft. Lauderdale
06/2003 - 06/2004
Food distribution, activities director & supervisor, field trips, safety instructor, park attendance, rental set-up, minor plumbing repairs, interact with general public, general maintenance
Parks & Recreation - Recreational Leader
Hallandale Beach
05/1997 - 02/2001
Helped participants enjoy activities while ensuring adherence to protocol, gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities, planned, organized, facilitated and promoted diverse recreational programs, maintained facilities, grounds and equipment to ensure community safety and attract attention, consulted with staff and other professionals to discuss activities, promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues, coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival, remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper, developed events and programs in consideration of needs, abilities and interests of participants
Hollywood Central Elementary - Teacher's Aide
Hollywood
01/1995 - 06/1995
Assisted instructional staff with implementing lessons and activities for full classes and small groups, assisted in developing programs and activities to drive improvements in students' academics, kept audio-visual supplies and equipment organized and ready for classroom use, supervised children and participated with children in activities, established positive relationships with students, parents, fellow teachers and school administrators, kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors, provided one-on-one assistance and tutoring to students requiring additional help, promoted student learning by providing individualized and small group support to reinforce classroom topics, helped students master learning concepts through one-on-one and small group tutoring, contributed to positive, educational setting by delivering gentle discipline and promoting student success
City of Hallandale Beach - Recreation Aide
Hallandale Beach
06/1993 - 08/1993
Monitored and supervised recreation center activities, including ball sports, games, field trips and basic leisure classes and patiently taught rules of team and individual games and activities, organized and supervised play and recreational activities for children and adults at parks and playgrounds and kept recreational areas neat, clean, safe and inviting, planned, organized and delivered therapeutic recreational services to residents, encouraging participation in activities, set up facility areas with supplies, tables and chairs for planned activities, monitored group safety and quickly intervened to end unsafe behaviors, integrated social aspects into activities by encouraging partnerships and team-based participation
City of Hallandale Beach - Court Liaison Aide
Hallandale Beach
10/1992 - 06/1993
Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys, juggled multiple projects and tasks to ensure high quality and timely delivery
References
Lorenzo Reed
*******.****@***.***
Frank Johnson
*******@*****.***
Soris Garcia
*******@****.***
Randy Stovall
************@*****.***
Louis Granda
***********@*****.***
Hobbies and Interests
Family activities
Listening to music
Reading & writing poetry
Health & fitness
Financial Literacy
**********@*****.***
Delray Beach, FL 33484
Skills
Data entry/Kronos
Water Meter Reader
Water main/service repairs
Problem-solving abilities
Project management abilities
Water main and water services installation
Repair and maintenance
Water meter change-outs
Water meter flow testing/Bench testing
Water meter programming/deprogramming
Obtaining meter reads/re-reads
Assessing water meter communication failures and repairs
Installation of 520M smart point single and dual port radio unit antennas
Replace and install meter boxes and tops
Valve box installation
Valve repair and installation (valve stop machine)
Obtain quotes from vendors for supplies
Read & construct blueprints for distribution systems installed in house
Small, medium and heavy equipment operator
Customer service and support
Education
Central State University
Wilberforce, Ohio
Elementary Education
Florida Memorial University
Miami, Florida
Bachelor of Science (B.S.): Elementary Education
01/1993
Hallandale High School
High School Diploma
Certifications
DOT Traffic & safety workshop, 2016
Water distribution certification B & C (DEP-state certified)
Backflow Certification Workshop, 2022
Florida Department of Environmental Protection Water Distribution Certification Level 1: 2023
Storm Water Certificate Level 2
Wastewater Certificate Level 3
NIMS certified 100, 200, 700, 800
Utility Management Certification, 2015
Manage For Success, 2021
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MJ
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