Dynamic Customer Service Professional with Leadership Experience

Arianna Borrell

*******.*******@*****.*** (***) - 318 - 4280 (mobile) 7055 W 16th Ave

Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Dynamic & personable customer service professional with over 7 years of experience delivering exceptional service across retail, hospitality, & remote support environments. Skilled in customer relationship management, conflict resolution, & team leadership. Recognized for creating positive experiences, exceeding performance goals, & fostering long-term customer loyalty through empathy, efficiency, & communication. PROFESSIONAL EXPERIENCE

CVS Health Chat Support Associate

.Remote — July 2023 – April 2025.

● Delivered prompt, accurate, & empathetic solutions to customer inquiries in a high-volume chat environment.

● Maintained a customer satisfaction rate exceeding expectations by resolving issues efficiently & maintaining clear, professional communication.

● Accurately documented customer interactions to improve service quality & internal knowledge sharing.

● Recognized for patience, professionalism, & calm under pressure during escalated situations. Campaign Designer & Facilitator Independent / Community-led

.Present .

● Led diverse groups of 4–8 participants through complex, multi-session projects, ensuring engagement, collaboration, & conflict resolution throughout.

● Designed & executed detailed campaign arcs, world-building, & event pacing while managing competing priorities &deadlines.

● Crafted compelling narratives, dialogue, & immersive environments to enhance experience &emotional investment.

● Developed & managed intricate systems involving probability, balance, & logic — ensuring fair, consistency that mirrored strong data-driven decision-making. Starbucks Coffee Company Barista / Barista Trainer Miami Lakes, FL — January 2021 – Present

• Provided world-class customer experiences through personalized service, attention to detail, & genuine connection.

• Trained & mentored new partners, fostering teamwork & accountability while ensuring compliance with food safety & quality standards.

• Demonstrated exceptional multitasking in a fast-paced environment while maintaining consistency & efficiency.

• Supported management with store operations, inventory control, & performance coaching. Joann Fabrics & Crafts Floor Supervisor / Keyholder Pembroke Pines, FL — November 2018 – December 2021

• Supervised a 15-member team, ensuring exceptional customer service & operational excellence.

• Managed daily store functions including opening/closing, cash handling, & staff scheduling.

• Led sales initiatives & promotional campaigns that improved customer engagement & sales metrics.

• Trained employees in customer-first service principles & merchandising standards. Office Depot Associate

Hialeah, FL — November 2016 – September 2018

Responsible for engaging & providing an exceptional customer service experience.

Quickly build ongoing customer relationships & become a trusted advisor by utilizing advanced selling skills & knowledge (including cross-selling of products & services) to meet the customer's needs.

Demonstrates a passion for the brand, product, & services.

Utilize proven sales principles to proactively engage customers.

Quickly develop product & solution expertise in key areas such as technology, furniture, & with a general understanding of copy & print.

EDUCATION

Miami Dade College – North Campus, Miami, FL

Digital Photography & Communications Graduated September 2022 Coursework in digital media, visual storytelling, & communications. SKILLS

Customer Service Excellence De-escalation & Conflict Resolution Leadership & Team Development Training & Coaching Communication (Verbal & Written) Bilingual (English & Spanish) Adaptability in High-Pressure Environments Critical Thinking POS & CRM Systems Remote Support Platforms INTERESTS

Photography, digital art, film & media, literature, and travel.

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