Customer Service Executive with Nine Years Experience

Richard Konfor

Customer Service executive

Versatile customer service representative skilled in all aspects of customer relationship management and satisfaction. Client first attitude towards accomplishing tasks. The dependent and diligent individual working in the customer service sector. I am a dedicated and result-oriented customer service and administrative support professional with nine years of experience in the customer service sector.

Key specialties include:

Excellent customer service

Promoting and marketing businesses

Good sales expertise

Drafting up departmental projects and budget

Excellent knowledge of financial and data analysis

Excellent in handling customers complaints

Document review

Data entry and documentation

Excellent knowledge of social media platforms

Excellent ability to manipulate multiple software applications at a time

Administrative Assistant (from Nov 2017- Dec 2019) TTEC

Receive inbound calls

Make outbound calls

Ensuring proper documentation review and storage

Scheduling meetings, appointments, and hotel reservations

Handling other office duties

Promoting and marketing the business

Assisting in overseeing departmental activities

Assisting in drafting up departmental projects

Dealing with customer complaints and finding solutions

Customer Service Representative (from Jan 2020 - August 2022) AMAZON

Make outbound calls

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

Provide information on health policy to clients

Update member account

Guide callers through troubleshooting, navigating the company site

Customer Service Representative (from August 2022 - Present) U S Bank

Make outbound calls

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

Provide information on health policy to clients

Update member account

Guide callers through troubleshooting, navigating the company site

Make payment for customer

Check fraud problems

Make Dispute on behalf of the customers

Fraud Prevention skills

Customer complaint Resolution

Find solutions

Navigation

Office administration

Proper documentation

Risk Management

Client Interactions

Customer Service Enhancements

Customer Service Strategies.

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