IT Support Specialist with 30 Years Experience
Resume:
Michael Hilson
*** **** ****** ******** **, *****
Fairmont, WV 26554
********@*****.***
I am an accomplished Computer Technician/IT Support Specialist of 30 years, with a wide range of industry experience.
With a proven record of procedural compliance, process management and strong operational skills.
8 years of training both new hires and current staff in computer applications needed to perform daily job duties. And developing training material and how-go guides for both. Also working in Information Technology I come with 20 years of customer satisfaction and customer service. Networked applications Strong communication skills System administration Managing tight deadlines
Microsoft Exchange 2010 Working independently
ServiceDesk Leadership
Microsoft BackOffice products
Work Experience
Enterprise Support Specialist 2
BHEGT&S - Fairmont, WV
October 2023 to Present
Work independently or with general direction.
Provide integrated team support and maintenance of LAN hardware and software. Perform LAN security procedures.
Implement PC/LAN policies procedures and standards and ensures their conformance with information systems and company objectives.
Provide liaison support between the PC/LAN team vendors and PC desktop group as needed. May provide LAN server support.
May orient users on operation.
Responsible for working in multi-platform environments on multiple project assignments. Guide and advise less experienced LAN Administrators as required. May act as a project work team/group leader
DESKTOP/FIELD SUPPORT TECH
BFS Foods, Inc. BFS Companies - Cheat Lake, WV
August 2022 to Present
Provide technical support via calls by phone, email, remote login and in person to our remote location end users.
Installing and configuring an OS, software and hardware including Windows 10, Microsoft Office, printers, surveillance systems and preconfigured routers, switches and firewalls Desktop Support
HQ Aero/Pratt&Whitney Aircraft - Bridgeport, WV
Working to upgrade current desktop and laptops from Windows 7 to Windows 10. Backing up data from old devices to new devices consisting of desktops, laptops and tough books to be installed on new devices.
Supporting staff both over the phone and remotely using Cisco Webex. Assistant Network Administrator/IT Support Specialist Whyandot Inc - Kansas City, KS
October 2014 to Present
Support for the initial setup & continued operation, configuration and optimization of network servers, desktops/laptops, some networking devices, and all installed software and created images for desktop setup.
Maintained Active Directory (AD) environment to comply with standards of organization and provided full service
first line support to staff during normal business hours and after-hours telephone and remote support as required, along with supervision of remote technology and remote support for field employees. Technology Support Consultant II
State of Kansas DCF - Kansas City, KS
March 2005 to October 2014
First level user support with a focus on Customer Service as a member of the regional IT helpdesk supporting all
users. Utilized remote desktop management software for end user support, software installation and pc management.
Analyzed usage of IT equipment and software in the region to determine future needs in order to make recommendations regarding and purchase or upgrade of equipment and software along with serving in assistant manger position for 8 years.
Software/End User Specialist
US Army
November 1991 to November 1994
Responsible for computer deployment and configuration along with end user training. Military responsibilities as required by the US Army Education
Real time experience of 26 years of Tech Support, End user training and Network administration along with hardware and software support January 1996 to February 2019
High school diploma or GED
Skills
• Microsoft Windows
• Active Directory
• VMWare
• Computer Networking
• Technical Support
• Office manager experience
• Payroll
• Remote Access Software
• LAN
• Network Support
• Help Desk
• VoIP
• DNS
• Operating Systems
• DHCP
• Microsoft Exchange
• Network Administration
• Troubleshooting
• TCP/IP
• Disaster Recovery
• Microsoft Windows Server
Military Service
Branch: United States Army
Rank: e-3
Assessments
Technical Support Skills — Proficient
March 2019
Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.
Full results: Proficient
Work style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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