Operations & Programs Leader in Healthcare nonprofits

Deirdre L. Robinson

***************@*****.*** 336-***-****

PROFESSIONAL SUMMARY

Mission-driven operations and program management leader with 20+ years of experience overseeing multi-site teams, strengthening organizational performance, and improving service delivery within healthcare environments. Brings a strong passion for community impact and equity, with a proven ability to implement sustainable processes, steward resources responsibly, and support organizational missions through collaborative leadership. Experienced in managing programs that serve diverse populations, developing high-performing teams, and strengthening stakeholder relationships. Adept at budget oversight, workflow optimization, and compliance management—skills highly transferable to nonprofit operations, community programs, and mission-focused organizations. Recognized for strategic problem-solving, operational excellence, and a commitment to improving outcomes for the communities served. EDUCATION

Bachelor of Arts,

Business Administration

Winston-Salem State University

Winston-Salem, NC

PROFESSIONAL AFFILIATIONS

• National Association of Dental Office Managers

(2002-2020)

• North Carolina Association of Dental Office Managers

• Primary Care Executive Council (2024)

KEY SKILLS

● Program & Operations Management

● Budget Management & Resource Stewardship

● Community & Stakeholder Engagement

● Staff Leadership & Team Development

● Strategic Planning & Organizational Development

● Process Improvement & Efficiency Optimization

● Compliance, Quality Assurance & Risk Management

● Client/Patient Services & Retention

● Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Cone Health – Kernersville, NC & Greensboro, NC

Practice Administrator January 2022 – February 2025

● Led operations for three service locations, supporting a team of 12 providers and 31 staff members across Primary Care and Sports Medicine.

● Strengthened service delivery through strategic scheduling, removing access barriers, and improving engagement—directly impacting patient experience and organizational goals.

● Cultivated a supportive, mission-focused workplace culture through staff development, coaching, and collaborative leadership.

● Managed contracts and provider relations with an emphasis on transparent communication, equity, and alignment with organizational priorities.

● Ensured consistent adherence to regulatory and quality standards, promoting organizational integrity and high-quality community care. North Point Dental Associates & Oliver Family Dentistry High Point, NC Winston-Salem, NC

Practice Administrator February 2002 – June 2020

● Directed daily operations, budgeting, financial reporting, and staff oversight for a high-volume practice.

● Implemented workflow improvements that strengthened service capacity, increased satisfaction, and supported sustainable practice growth.

● Led staff recruitment, training, and performance development to build a collaborative, community-centered team environment.

● Oversaw operations, financial management, and patient service initiatives to support accessible, high-quality care.

● Improved operational processes, resulting in enhanced service delivery and better outcomes for the community served.

Contact this candidate