Chanel Castro - Hospitality & Customer Service Specialist

CHANEL CASTRO

*** ********** ***, **** ****, NY *1729 • 631-***-**** • ********@*****.***

PROFILE

Energetic professional with extensive experience in hospitality and customer service. Seeking a position where I can fully utilize my strengths while contributing to company goals and overall success. PROFICIENCIES

• Bilingual (Spanish)

• Microsoft Word

• Excel

• PowerPoint

• Outlook

• QuickBooks

EXPERIENCE

Northwell Health Call Center – Melville, NY

Call Center Representative July 2025 – December 2025

• Assisted patients with scheduling, appointment updates, and general inquiries

• Provided high-quality customer service with professionalism and accuracy

• Updated and verified patient information in internal systems

• Handled high-volume inbound calls while maintaining service standards

• Coordinated with departments to resolve patient concerns efficiently The Piermont – Babylon, NY

Hostess April 2024 – June 2025

• Greeted and seated guests

• Managed reservations and waitlist

• Provided customer service and answered guest questions

• Assisted staff to ensure efficient table turnover

• Maintained a welcoming atmosphere to enhance guest experience Crest Hollow – Woodbury, NY

Hostess January 2023 – 2024

• Greeted and seated visitors

• Managed reservations and waitlist

• Provided customer service to ensure guest satisfaction

• Supported staff to improve table turnover efficiency

• Created a positive and welcoming guest experience EDUCATION

Deer Park High School

High School Diploma June 2023

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