Human Services Case Manager and Foster Care Specialist
Resume:
Jeffery Carthens
Raeford, NC *****
*****@******.***
Professional Summary
OBJECTIVE: I am a talented and dedicated human services professional with a strong academic record and years of clinical knowledge and experience. I long to obtain a challenging position where my experience, skills, and education will enable me to contribute positively to the educational growth and development in the career choice.
Willing to relocate: Anywhere
Work Experience
Case Manager - Level II Therapetuic Foster Care
Life Oppotunities Therapeutic Homes, LLC
May 2022 to Present
(Full Time)
● Plan and supervise the placements for youth and foster families. Facilitate the setting of placement goals and desired outcomes established by the placement team.
● Write and monitor behavioral intervention treatment plans, monitoring progress according to the level of care, and documentation and planning transitions for discharges.
● Possess strong knowledge of the Collaborative Problem Solving to ensure the model is implemented in the home if applicable to the program.
● Maintain documentation in the youth’s file and foster parent file according to state and federal standards and program guidelines.
● Facilitate the recruitment, assessment, training and licensing of therapeutic and nontherapeutic foster care homes according to the established agency policy, accreditation standards and state licensing rules.
● Partner in facilitating placement matches. Consult with team members, assess appropriate resources for youth and foster families and assist with matching. Assist with obtaining all Case Manager Page 2 of 4 placement paperwork, which includes clinical information and contractual documentation (financial agreements and medical necessity documentation if applicable).
● Complete all placement and attendance forms as required to facilitate billing.
● Complete foster care reviews with governing agencies. Complete annual evaluations on licensed foster parents.
Deliver ongoing support and supervision to licensed therapeutic foster parents who carry out therapeutic interventions for the youth in care.
● Maintain up-to-date documentation as related to foster home licensure, contractual agreements, and all agency and regulatory guidelines. Documentation must be completed and maintained at all times and in accordance with contractual standards and timeframes.
● Assist in marketing Lutheran Services Carolinas programs with potential referral sources. Must have the knowledge and ability to respond independently and promptly to marketing and community relations needs.
● Liaison on behalf of the consumer by ensuring all applicable services are connected and authorized; including assistance with immigration procedures, coordinating legal activity for clients and identifying attorney representation as needed. Develop and maintain consumer’s PCP and facilitate child and family team meetings.
Serve on committees and projects at Lutheran Services Carolinas, if applicable. MST Therapist
Seaside HealthCare-Fayetteville, NC
February 2025 to October 2025
Provided intensive, evidence-based therapy to adolescents and their families using the Multisystemic Therapy (MST) model.
Conducted assessments and developed individualized treatment plans addressing behavioral, emotional, and family system issues.
Collaborated with schools, juvenile justice personnel, and community stakeholders to support client progress and reduce out-of-home placements.
Maintained a caseload of X families, ensuring fidelity to the MST model and adherence to outcome-based performance standards.
Collected and analyzed data to monitor treatment progress and report outcomes to supervisors and funders.
Participated in weekly clinical supervision and ongoing professional development to enhance treatment effectiveness.
Educational Activites Cooridnator
Renewing Grace Therapeutic Homes, LLC-(Contract)
May 2022 to August 2022
● Work directly with students in classroom and/or other environments, as necessary, to model behavior intervention strategies for staff
● Provide training, on-going coaching, and feedback for Therapeutic Crisis Intervention implementation
● Work with K-12 therapeutic classroom teachers to create consistency across three multi-age classrooms and develop a program handbook
● Facilitate post-crisis debrief meetings with staff
● Triage a team of instructional assistants based on unpredictable and rapidly changing needs across three therapeutic classrooms.
● Facilitate inter-agency meetings (CFT, IEP, 504)
● Manage and coordinate crisis response with internal and external school teams.
● Facilitate weekly clinical supervision meeting with the school psychologist
● Provide support in the general education setting for students entering and exiting alternative education.
● Support research-based classroom management methods; with strategies for individual behavior management, crisis prevention, intervention, de-escalation techniques, and understand the balance between classroom management and academic teaching strategies.
● Liaison between the therapeutic programs and the whole school to ensure that students have seamless access to the general education environment and are included in school-wide functions. Associated Professional
Precious Haven, LLC
May 2021 to May 2022
(Full-Time)
● Responsible for the delivery of clinical interventions and support services for the level IV residential group home agency/facility for at risk teenage girls ages 13-18
● Mentor the youth participants/consumers to improve their well-being by providing a role model that can support the child academically, socially and/or personally
● Assist in daily living tasks and ensure the personal safety and welfare of medically and behaviorally challenged individuals in a residential setting while serving as an effective role model.
● Deliver one on one and group counseling services to the residential consumers
● Provide case management services to youth in care, to include but not limited to, maintaining school connections, and learning how to positively interact with adults and peers
● Work collaboratively with program staff, managers and Directors to ensure youth are successfully connected to supportive services
● Works collaboratively with all stakeholders, ensuring youth needs are addressed and all are working to support youth’s exit to safe and stable housing at time of discharge
● Comply with all record management requirements by keeping accurate documentation of all clinical and supportive tasks, to include meeting all internal and regulatory guidelines related to record management
Educator/ Teacher
Canyon Hills Therapeutic Service, LLC
September 2019 to May 2021
(Full-Time)
● The primary responsibility for the content of assigned education based programs (on-line college courses, literacy programs, enrichment education and special interest programs).
● Develops and implements education programs that are consistent with resident’s varied needs, abilities and interests.
● Comply with all record management requirements by keeping accurate documentation of all clinical and supportive tasks, to include meeting all internal and regulatory guidelines related to record management.
● The implementation of educational opportunities includes a variety of interventions with an emphasis on basic academic skills, enrichment learning, literacy and general educational modalities in individual and group formats.
● The position also includes the responsibility of Trip Coordinator that will oversee the department’s community outings for all residents.
Shift Leader
IHOP International House of Pancakes
April 2013 to September 2019
● Inventory stocker
● Seater
● Cashier
● Waiter.
Shift Leader
IHOP International House of Pancakes-Charlotte, NC April 2013 to September 2019
• Oversee and manage the customer service team to ensure exceptional service delivery
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints, providing timely resolution
• Monitor customer service metrics and generate reports for management review
• Train and coach customer service representatives on best practices and techniques
• Collaborate with other departments to improve overall customer experience
• Conduct regular performance evaluations of team members
• Inventory stacker, seater, cashier, waiter
Carowinds-Charlotte, NC
August 2009 to May 2011
· Operated coaster rides
· Delivered stellar customer service to all visitors Education
General studies (diploma)
Hoke County High School-Raeford, NC
Culinary Arts & Science (A.S.)
Johnson & Wales University-Charlotte, NC
August 2009 to June 2013
Entertainment/Event Management (Bachelor of Sciences Sports) JOHNSON and WALES UNIVERSITY-Charlotte, NC
August 2009 to June 2013
Culinary Arts & Science (A.S.)
Johnson & Wales University-Charlotte-Charlotte, NC September 2009 to May 2011
Some college
Associate's degree
High school diploma or GED
Skills
• social media platforms
• Activity/Event Planning
• Zoom
• Experience with individuals with mental health conditions
• Case management
• Conflict management
• Intake
• CPR Certified
• Event planning
• Microsoft Publisher
• Office Management Skills Type 55 WPM
• Discharge planning
• MS Teams
• Youth Development (At-Risk)
• Individual / group counseling
• Motivational interviewing
• Child & family counseling
• Microsoft Excel
• CPR
• CPR Certification
• T.I.P.S. M.A.P.P.S Certified
• Life Skills
• Microsoft Outlook
• Math
• Microsoft Office Suite
• Conflict Resolution
• Bloodborne Pathogen Certified
• Tutoring
• Microsoft Office
• Canvas
• Crisis intervention
• Experience with children
• Microsoft Office Platforms
• General Ed. Instruction
• Office management
• Sanitation
• Manufacturing
• English
Languages
• French
• English
Certifications and Licenses
CTRS
CPR Certification
Counseling Certification
Contact this candidate