Administrative Assistant

Tishauna Gibson

Administrative Liaison

Schenectady, NY 12309 +1-518-***-**** ********.*******@*******.*** Willing to relocate: Anywhere

Work Experience

Patient Access Representative

Albany Medical Center Albany, NY

August 2025 to Present

• Greet patients in person or over the phone in a professional and compassionate manner.

• Collect and verify patient demographics (name, DOB, address, contact info).

• Obtain and update insurance information.

• Register new patients in the hospital or clinic system.

• Schedule, confirm, and reschedule appointments or procedures.

• Verify insurance eligibility and coverage.

• Obtain prior authorizations and referrals when needed.

• Explain financial responsibility, copays, deductibles, and out-of-pocket costs.

• Collect payments (copays, deposits, outstanding balances).

• Provide information about financial assistance programs.

• Ensure all required consent forms are signed and scanned/uploaded.

• Maintain HIPAA compliance when handling patient information.

• Follow federal, state, and facility guidelines for registration and billing.

• Document interactions accurately in the electronic health record (EHR) system. Clinical Support Associate

New Choices Recovery Center Schenectady, NY

February 2024 to July 2025

• Scheduling appointments

• Updating and maintaining patient records

• Handling phone calls and patient queries

• Assisting with admissions, transfers, and discharges Administrative Liaison/ Procedure Scheduler

Trinity Health Schenectady, NY

October 2021 to February 2024

• Answer phone calls and direct calls to appropriate parties or take messages.

• Point person for hospital scheduling cardiac procedures

• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

• Prepare responses to correspondence containing routine inquiries.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

• File and retrieve corporate documents, records, and reports.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

• Greet visitors and determine whether they should be given access to specific individuals.

• Provide clerical support to other departments.

• Manage and maintain executives' schedules.

• Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

• Make travel arrangements for executives.

• Attend meetings to record minutes.

• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

• Compile, transcribe, and distribute minutes of meetings.

• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

• Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.

• Interpret administrative and operating policies and procedures for employees.

• Process payroll information.

• Set up and oversee administrative policies and procedures for offices or organizations. Customer Service Representative

American Para Professional Systems (APPS) Ballston Lake, NY November 2020 to October 2021

• Effectively manage incoming calls

• Identify and assess a callers needs to properly handle call

• Provide accurate and valid information by using correct tools

• Provide appropriate solutions and follow-ups to ensure resolution to issue

• Ensure the quality of completed paperwork is up to par

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Booked appointments

Customer Service Representative

Charter Communnications Schenectady, NY

October 2018 to August 2020

• Assisting callers with troubleshooting cellphones.

• Assisting callers with their billing for their mobile phones.

• Assisting leadership with helping new employees.

• Safety committee - making sure the workplace is safe.

• Helping customers better understand their bills.

• Responsible for the training and integration of agents on to the floor

• Responsible for providing mentor support to all new hires pre -and -post training

• Worked as a team lead to provide support through the use of internal chat tools Receptionist

The Grand Healthcare System Guilderland, NY

October 2017 to October 2018

• Answering multi phone system.

• Directing calls to appropriate personnel .

• Assisting nursing units with paperwork.

• Filing

• Assisting with keeping track of accident, and incident reports

• Checking in clothing for residents

• Making sure appointments are being held for residents.

• Greeting visitors

Medical Records Clerk

Capital Region Upright MRI Latham, NY

December 2016 to June 2017

• Checking in patients.

• Scanning in MRI readings.

• Getting MRI readings signed by doctors.

• Answering phones.

• Setting appts for patients.

Direct Support Professional

Living Resources Niskayuna, NY

September 2015 to December 2016

• Provide in-home patient care for developmentally disabled and geriatric patients.

• Bathe, groom, and assist patients with daily living activities.

• Accompany patients to doctor's appointment and bring necessary documents or medication.

• Administer medication per instructions and develop systems to ensure patients continue regime when alone.

• Keep homes neat and clean with light housekeeping duties.

• Cook meals for patients and clean up dishes.

Teller

Trustco Bank Schenectady, NY

October 2012 to June 2015

• Delivered informational sales presentations to potential investors to build symbiotic client relationships.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Excelled in exceeding daily credit card application goals. Administrative Assistant/Receptionist

Education

Regents Diploma in Fine Arts

Schenectady High School Schenectady, NY

June 2010

High school diploma or GED

Skills

Filing Medical Receptionist Correspondence management Retail math Team management - Team management (6-15 team members) Patient personal care assistance EMR systems Microsoft Outlook Calendar Productivity software Childcare Office supply management Google Docs Medical office experience Scanning Multitasking HIPAA CPT coding Insurance Verification Greeting customers Patience Hospitality Experience Clinic Climbing Managing patient records Dog handling Proofreading Typing Restaurant experience Office Experience Writing skills Microsoft Outlook Nursing home experience Report preparation Patient Care Data entry Experience with individuals with neurodevelopmental disorders Zendesk Google Calendar Medication Administration Safety regulations Customer inquiry handling Administrative experience within healthcare Electronic health records (EHR) management Clerical experience ICD-10 Word processing Medical records Personal assistant experience Phone answering Confidential information handling Office management Driving Communication platforms Hotel experience Windows Medical Scheduling Supervising experience Clear language communication Office equipment routine maintenance CSR Detecting counterfeit currency Experience with individuals with mental health conditions Residential cleaning - Residential cleaning experience (6-10 years) Medical collection Time management Community engagement Faxing Meeting scheduling Insurance prior authorization Customer Care Handling customer inquiries Single-family home housekeeping Bathing assistance Administrative experience - Administrative experience (6-10 years) Patient registration Mentoring Administrative experience within non-profit industry Computer operation Customer service Front desk First aid Computer literacy Communication skills Microsoft Teams

Cleaning - Cleaning experience (3-5 years)

Health insurance EMR/EHR Achieving HIPAA compliance Record keeping Data collection Quick service & fast food restaurant Records Management Organizational skills Executive administrative support Customer communication Math Appointment scheduling Adult care assistance Grammar Experience Experience in non-profits Order assistance Microsoft Office Client interaction via phone calls Microsoft Publisher Medical terminology Customer complaint resolution Processing cash transactions Medical Imaging Multi-line phone systems Dental terminology Spreadsheet design Computer skills Certifications and Licenses

Driver's License

Certified Home Health Aide

CPR Certification

Additional Information

Authorized to work in the US for any employer

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