Seasoned Multitasker Seeking Service & Coordination Roles
Resume:
SHAWNA TAYLOR
Tucson, AZ *****
**************@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, driven and dedicated leader with strong problem-solving and customer service skills. Creating pleasant work environment.
Work Experience
Schematic Coordinator
Sprouts Farmer Market-Green Valley, AZ
June 2019 to Present
• Responsible for scheduling.
• Coordination and execution of store resets and projects.
• Supports an active selling culture.
• Positive customer experience.
• Ensuring the categories are set according to the schematics for the store. Driver
Lyft-Newnan, GA
January 2018 to May 2019
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule. Assistant Manager
Outback Steakhouse-Hickory, NC
December 2017 to January 2018
• Improved customer satisfaction by addressing and complaints properly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Supervised day-to-day operations to meet performance, quality and service expectations. Flight Attendant
Mesa Airlines-Phoenix, AZ
August 2014 to September 2016
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Resolved passenger conflicts and medical emergencies during flights. Education
Certificate
West Georgia Technical College - Grange, GA, US
December 2011
Master in Cosmetologist
West Georgia Technical College - Grange, GA, US
February 1996
GED
East Coweta High School - Sharpsburg, GA
November 1994
Skills
• Relationship Building
• Staff Management
• Coaching and Mentoring
• Scheduling
• Handling Complaints
• Multitasking and Organization
• Project Coordination
• Customer Service Management
• Team Leadership
• Medical Terminology
• Specimen collection / processing
• Venipuncture
• Organizational skills
• Crisis intervention
• Leadership
• Restaurant experience
• Clinical laboratory experience
• Laboratory procedures
• Anatomy knowledge
• Working with people with autism
• Time management
• Front desk
• Hospitality
• Guest services
Certifications and Licenses
Certified Phlebotomy Technician
Driver's License
CPR Certification
PBT (ASCP)
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