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Customer Service Leader with Shift Experience

Location:
Rochester, NY
Posted:
December 05, 2025

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Resume:

GIANNA PARMETER

*** ******* ** *********, ** ****6

585-***-****

****************@*****.***

An extremely dedicated individual who maximizes in team work, leadership, and efficiency. Seeking a career- oriented customer service based position with opportunities in professional growth.

Work experience

December 2018-Present

Dunkin Donuts-Shift leader

Register, cleaning, preparing food and coffee products, meeting customers’ needs and delivering a positive customer experience as well with drive thru orders. Promoted to shift leader 2022.

Education

August 2022

High school diploma, Arcadia High school

July 2022

Serve Safe Certificate- food safety.

Acquired skills

Strong problem-solving abilities and conflict resolution

Customer-focused with a positive attitude

Proficient in point-of-sale (POS) systems and cash handling

Team player who collaborates well in group settings

Time management and multitasking capabilities

Adaptability in fast-paced retail environments

Basic inventory control and stock management

Proficient in Microsoft office and google home

Knowledge in sending emails, operating printer/fax

Tested at 52 wpm

References available upon request.



Contact this candidate