Billing Clerk with Data Entry & Customer Service Expertise

MIRIAM MEDINA

************@*******.*** 909-***-**** Bloomington, CA 92316

Summary Self-motivated and resourceful Billing clerk with proven competency in: Preparing invoices, maintaining updated records for clients and service issues speedily and satisfactorily. Exceeding customer's post-sales needs with energetic follow-up. Radiating composure while handling challenging customer demands learning new processes from beginning to end. Skills • Positive Attitude

• High level of responsibility and fast

learning traits

• Punctual

• Average 60 wpm

• Passion for knowledge; actively

pursuing new learning experiences

• Documentation and Reporting

• Excel Spreadsheets

• Issue Resolution

• Data Entry

• Active Listening

• Team Collaboration

• Flexible and Adaptable

• Self-Motivated

• Accurate 10-key abilities

Experience

Billing Clerk 06/2023 - Current

Cool Transports Colton, CA

• Working with other departments, such as sales, shipping, and order entry, to ensure accurate and efficient billing processes

• Maintain current records including billing address, contacting customers as needed

• Creating invoices and credit memos for customers

• Assisting in other departments to achieve a balanced workflow and expand knowledge in said departments

• Developing an effective document filing and storage system

• Digitizing hard copies of documents

• Retrieving documents requested by customers

Honorary Operations Assistant 12/2019 -

4/2023

OnTrac Fontana, CA

• Assisting AM & PM Manager with administrative duties and excellent customer service support

• Responsible for accurate data entry into the OnTrac system and verifying deliveries

• Involved in resolving and preparing problem packages and checking out drivers for deliveries

• Work issues via the computer system for accurate package status, which include but not limited to updating systems with accurate information for Customers, Customer Service team and other facilities

• Updating the internal system with comments regarding packages status visible to the entire network

• Assisted management in making important decisions by collecting, organizing and modeling data.

• Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes. Package Handler 11/2017 -

12/2019

OnTrac Fontana, CA

• Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program

• Sort packages according to destination by sort code

• Provide excellent customer service to outside personnel

• Effectively follow directions upon superiors' requests

• Exceeded specific team goal by partnering with staff to share and implement best practices.

• Protected company inventory by maintaining and organizing storage areas.

• Tracked parcel movement using hand-held scanners.

• Juggled shift duties, prioritizing immediate tasks to streamline operations. Education

and Training

Diploma: General Education 07/2

15

Bloomington High School Bloomington, CA

Languages Bilingual in English & Spanish

Languages Spanish:

Native/ Bilingual

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