Aspiring IT Support/QA Professional with 3+ Years Experience
Resume:
LAXMAN SINGAM
Email: ****************@*****.*** Mobile: +91-879*******
Location: Hyderabad, Telangana
Career Objective
Motivated professional with over 3+ years of experience in customer service and US IT staffing, seeking to transition into IT support or software testing. Eager to leverage technical troubleshooting, communication, and problem-solving skills in a dynamic IT environment, with a strong willingness to learn and grow in the tech industry. Technical Skills
● Operating Systems: Windows 7 to 11
● Basic Networking and Troubleshooting
● CRM & Ticketing Tools: Airtel CRM, WAFERS, Ramco (basic exposure)
● MS Office Suite (Word, Excel, PowerPoint)
● Typing Speed: 30 WPM
Professional Experience
Customer Care Executive – Voice Process
Conneqt Business Solutions / Now Digitide Solutions Ltd (via demerger) – Hyderabad Oct 2023 – Nov 2025
● Transferred to Digitide Solutions Ltd on 1st April 2025 as part of a corporate demerger from Quess Corp, as per NCLT order dated 4 March 2025.
● Continued in the same role and responsibilities, ensuring service continuity and data/process transition.
● Worked as a Dedicated Relationship Manager for Airtel Black (Premium services).
● Handled technical troubleshooting for broadband (wired/wireless), DTH, and mobile connections.
● Used internal CRM tools to resolve customer issues and raise service tickets.
● Guided customers via phone and chat for first-level resolutions.
● Achieved over 90% customer satisfaction through consistent service quality.
● Tools used: Airtel CRM, WAFERS.
Bench Sales Recruiter – US IT Staffing
Cloud Technosoft LLC
Aug 2021 – Sep 2022
● I worked as a marketing IT consultant Bench sales Recruiter across job boards like Dice, Monster, CareerBuilder.
● Coordinated with candidates and vendors, managed submissions, and scheduled interviews.
● Developed understanding of IT skills and hiring workflows.
● Managed all communications regarding scheduling, interviews, and offer negotiations
● Submitting the consultant to all the Suitable job postings on all portals.
● Broadcasting the profile of the consultant and the Hotlist of the Company on a periodical Basis.
● Track the submissions and make regular follow-ups.
● Reaching out to the Maximum number of open Requirements in the Market.
● Maintaining Good Interpersonal Relations with clients and vendors.
● Intimate the entire Team Regarding the client Submission to Avoid Duplications.
● Inform the Consultants regarding vendor calls and end-client Interview Schedules.
● Prepare the consultant for end-client Interviews,
● Negotiate rates with the Vendors/Clients.
● Taking Care of the consultants whether they work in the Environment.
● Maintain the Database of the Screened and submitted.
● Making Follow-ups with different vendors for previously submitted positions.
● Having the resume of my candidates updated as and when required Based on the requirement.
● Mainly working with the prime vendors and negotiating a better rate on a C2C basis. Customer Care Executive – L1 Support
Karvy Digi Konnect Ltd – Hyderabad
Oct 2019 – Feb 2020
● Provided OYO hotel ABT booking confirmation support.
● Handled customer queries with a focus on quality and satisfaction.
● Maintain high-quality service & solve customer queries
● Listened to customer’s questions and concerns to provide answer or responses
● Achieved 85% satisfaction rating through consistent, proactive resolutions of customer issues Education
Bachelor of Commerce (B. Com)
B.N.N College / Mumbai University – 2017
HSC (Commerce)
Padmashali English Medium Jr. College – 2013
SSC
Padmashali English Medium High School – 2011
Strengths
● Quick learner & self-motivated
● Strong interpersonal communication
● Team player with a proactive attitude
● Interested in learning new technologies
Languages Known
● English, Hindi, Telugu
Declaration
I hereby declare that all the information provided above is true to the best of my knowledge. Date:
Place: Hyderabad (Laxman Singam)
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