Operational Support Specialist with 20+ Years Experience

DORIS R. WILLIAMS

Doriswms**.williams@gmailcom

bruceUnique25 Cell: 202-***-****

Washington, D.C. 20019

OBJECTIVE

Reliable and detail-oriented professional with over 20 years of experience in government clerical support, facility coordination, and customer service. Seeking to transition into a hands-on operational role as a customer service specialist. Eager to apply strong organizational skills, safety awareness, and commitment to public service.

KEY SKILLS & QUALIFICATIONS

Valid Class C Driver’s License; clean driving record.

Familiar with vehicle servicing, documentation, and facility support.

Skilled in basic math, reading, and written communication.

Dependable, punctual, capable in essential service roles.

Experienced in managing mail, office equipment, and document handling.

Proficient in Microsoft Office (Word, Excel), DIMS, EDRS, and PeopleSoft.

Strong ability to follow instructions, work independently, and handle sensitive materials.

RELEVANT EXPERIENCE

Office of Program Review, Monitoring & Investigation

Department of Human Services (DHS),

Washington, D.C. Jan 2003 – Jan 2025

Clerical Assistant

Handled case documentation and transported benefit files.

Managed physical and electronic mail; tracked records and files with accuracy.

Assisted in transporting, organizing, and retrieving federal case materials.

Performed light logistical support moving documents and boxes.

Provided customer service and coordinated communication across departments.

Used data systems for eligibility verification and documentation.

Strong Family Services June 2013 – July 2013

Staff Assistant (DHS Temporary Assignment)

Coordinated client assistance services; verified account balances with utility companies

Organized and updated internal databases tracking service delivery

US Bankruptcy Court – Washington, D.C.

Mar 2000 – Jun 2000

Intake Clerk

Handled in-take of legal documents; provided front-line service at the intake desk

Filed, copied, and sorted documents as part of daily court operations

Executive Office of the Mayor – Boards & Commissions Feb 1998 – Jan 1999

Staff Assistant

Scheduled appointments and transported official correspondence

Assisted in organizing public events and moving related materials

EDUCATION

Selma Senior High School – Selma, AL., High School Diploma – May 1975

George C. Wallace Community College – Business Administration (1975–1977)

University of the District of Columbia –Completed coursework in 1999

PROFESSIONAL TRAINING

Administrative Assistant Certification, Center for Workforce Development

Microsoft Office and Letter Writing Courses

PeopleSoft Timekeeping and Data Management

ADDITIONAL INFORMATION

Willing and able to obtain CDL Class B with Passenger & Air Brake Endorsements

Available to work at Silver Spring, Kensington, or Gaithersburg locations

Able to work during emergencies as an Essential Employee

Physically capable of performing general utility tasks including snow removal, lifting, and fueling

Reference Upon Request

Contact this candidate