Senior-Level Manager with Sales & Operations Expertise

SEN DISSANAYAKE

*****, ********* ******, ********, ********** 90703.

Mobile: 562-***-**** Email: *******@*******.***

LinkedIn URL: www.linkedin.com/in/sen-dissanayake-5b56a039 Administration, Operations, Sales and Marketing, Branch Management, Team Management, Site Management.

Collaborative, goal-oriented Senior-Level Manager over two decades in various business environments by driving revenue in assigned markets, using people-centric consultative techniques, and leading high-performing teams. Confidently and empathically interacts with decision makers in complex administration, interact with various walks of people while negotiating business for a win- win situation for all business partners. Adept in building relationships with people, training and motivating.

Work Experience.

Educator/ Visiting Lecture - Roman Empire Living Skills (Part Time) 2025

• Improve the quality of life and provide skills needed to become independent, and being able to self- advocate for themselves.

• I focus on improving independent living skills, adaptive skills training, and supportive living skills.

• Lecturing areas of Money management, food management, personal appearance, emergency and safety skills, interpersonal communication skills and building relationships, and community resources and financial plannings.

• Work with Autism spectrum disorder populations.

Administrator/ Coordinator – Alverado Health Care- Los Angeles (Part Time) 2024-2025 Equity Mining/Retail Sales Representative- Auto Nation Toyota (Used car Buyer/Retail Sales)2023/24

• Showcase the dealership’s vehicles and explain the features and warranties.

• Fill out the credit applications.

• Answer customer questions about cars, financing, and purchase process.

• Explain the difference between the Finance and Lease options.

• Offer test drives collecting licenses and documentation beforehand per best practice.

• Set up service appointments as follows.

• Calling internet and service drive customers leads for new sales.

• Lease roll over operations.

Site Manager - LA County, Department of Health Services. (Quarantine and Isolation Site) Dec 2020/22

• Participating in meetings with Top Management, LA County Program/Project Directors.

• Coordinating with health care staff, monitoring arrivals, monitoring the status of Covid positive and negative patients and quarantined clients in the facility. Monitoring sensors, referrals, accommodation, food, and accommodation management.

• Duties and responsibilities as a site manager, site administration, leadership, team motivation programs, review team progress and activities, reporting, data analysis, coordinate shift duties, building maintenance.

2

Program Manager - COVID Response Team, Lead. (Dept of Health Services)

• Led the team by visiting ARF and RCFE facilities in the Los Angeles County and educated the administrators and the staff in those facilities with DHS recommendations on infection control strategies by supporting them with necessary guidelines and follow-ups.

• Provided reports based on my assessments, evaluations, suggestions for further improvements, and close monitoring and follow-ups.

• Visiting LA county ARF and RCFE facilities for regular check-ups and inspections. Senior Manager, Personalize Banking/ Financing. (2008-2015) The Finance Co. PLC -Sri Lanka.

• Overseeing operations and overall management subordinates including branch operations, administration, training, timely performance evaluations, motivating the team members for better outcome.

• Property development and vehicle leasing - Ensuring proper risk management process, marketing, increase lending portfolio, monitor debt collections.

• Organized and conducted Sales Meetings including management committee meetings, involved in operational, finance, and strategic planning meetings.

• Perform financial management duties including generating financial data, compiling, and submitting reports, analyzing industry trends, and assessing the financial health of the organization.

• Oversee the operations and development in the branch finance department including creating and reviewing policies, budgeting, and conducting regular assessments of financial procedures.

• Supervise the preparation of quarterly and annual account reconciliations, monitor, and enforce compliance and financial reporting standards and assist with cash flow forecasting.

• Advice on branch staff and executive management on decisions related to company’s finances.

• Mediate between the organization, employees, stakeholders, shareholders, and investors on financial issues for amicable resolution of differences.

• Review initial loan application and contact applicants for any additional documentation.

• Structure loan package to fit within minimum requirements of products available.

• Decision on loan files before submitting for A.G.M.’s approval for higher value loans.

• Run all background checks for business and merchants.

• Review credit reports to determine the applicant’s credit worthiness.

• Initial interviews by setting up telephone calls to gather any additional information.

• Visit customer locations, if necessary, prior to the approval.

• Knowledge of business and personal tax returns and bank statements. Education and Professional Developments

RCFE/ARF Administrator certification program conducted by CCL – September - October 2020 and 2024 January - February (Topics covered- Title 22, Division 6. RCFE/ARF Administration, Applicable laws and regulations, regulatory requirements specific to RCFE/ARF. Steps to create a positive and peaceful environment while providing a friendly atmosphere in Adult Residential Care Facilities and Residential care facilities for elderly.

Community Ambassador - Successfully completed Covid-19 Ambassador Certification process - 2021.

Fullarton College Fullarton– Professional Property Management – 2019 (Topics studied - Property Management, Office Administration, Recovery, Maintenance, Labor Handling Risk Management) 3

Master of Business Administration (MBA) Cardiff Metropolitan University, Cardiff, United Kingdom. 2012-2014 (Subjects covered- Business planning, Administration, Human resources, Budgeting, Financial Planning, Sales and Marketing, Project Management, Risk Management P&L Statements) Team Building, Leadership, Planning, and Organizational Skills Workshop - 2006 Smart Quest HR Solutions Provider in Colombo Sri Lanka 2006. Computer Networking and Hardware – (Studied Computer manufacturing and networking) 2005 National Institute of Business Management Colombo Sri Lanka. First Line Management Course – Step ahead-1990 Batalim Canada. General Certificate of Education – Ordinary Level/ Advance Level – 1970-1983 Thurstan College, Colombo, Sri Lanka (High School and College General Education). Awards and Recognitions – Norm Reeves Superstore.

• Most Improved VIP Sales specialist and Leasing Consultant.

• Top VIP Sales specialist and Leasing consultant. (Pre-owned Certified Cars)

• "Rookie"

• Top 20+ Club Member.

• 90-day highest average award.

• Best Team Player.

• Top VIP Sales specialist and Leasing consultant

• Top VIP sales on pre-owned Cars.

Core Competencies, Skills, and Abilities.

• Ethical approach with excellent administrative and Analytical skills, people management and client Services. critical thinking skills in decision-making, good organizational and record-keeping skills, and good independent judgment skills.

• Able to work out sound judgment in favor of all parties.

• Self-directed, Effective problem-solving skills.

• Prevailing relationships and trust within communities.

• Ability to build and maintain credible relationships with all stakeholders and all service providers.

• Ability to make considerate decisions and handle stressful environments.

• Excellent listening skills with understanding with lateral and vertical level staff.

• Ability to work independently in a constantly changing environment while sharing the experience with other team members.

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