Customer Care & Office Coordinator Professional
Resume:
Amanda Walker
Dickinson, TX *****
*********************@*****.***
Professional Summary
Detail-oriented Customer Care Coordinator with 6+ years of experience in customer service and office management. Proven track record of managing high volumes of inquiries while maintaining exceptional response times and customer satisfaction. Skilled in training new hires and implementing proactive customer engagement strategies. Strong organizational abilities and expertise in CRM software, enhancing operational efficiency and service quality. Authorized to work in the US for any employer
Work Experience
Customer Care Coordinator
Innovative Realty-League City, TX
2018 to 2025
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.
• Utilized CRM software to document customer interactions and maintain accurate records for future reference
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Office Manager
David The Locator-League City, TX
February 2017 to February 2018
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
Parts Clerk
EBR Performance-League City, TX
January 2010 to January 2017
• Managed all aspects of the accounting department, including financial reporting, budgeting, and payroll processing
• Developed and maintained strong working relationships with clients, addressing any accounting-related concerns or inquiries
• Coordinated with vendors regarding pricing negotiations resulting in cost saving.
• Managed inventory of parts and accessories, ensuring accurate stock levels and timely replenishment
• Collaborated with mechanics and technicians to determine required parts for repairs and maintenance
• Provided exceptional customer service by assisting customers in identifying the correct parts for their specific needs
• Maintained detailed records of all sales transactions, including part numbers, quantities, and prices
• Developed strong product knowledge to effectively answer customer inquiries and provide recommendations
Photographer/Sales Associate
Images Everywhere-Kemah, TX
2010 to 2015
• Provided exceptional customer service, resolving inquiries and complaints promptly and to the satisfaction of the customer
• Negotiated pricing terms with clients to maximize profitability while maintaining customer satisfaction levels
• Implemented upselling techniques resulting in an increase in average transaction value. CSR - Customer Service Representative
Custom Chemicals-Hitchcock, TX
2008 to 2010
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
Education
Psychology (College)
San Jacinto Community College-Friendswood, TX
2021 to 2023
Business (Trade School)
MTI- Microcomputer Technology Institute-Friendswood, TX 1998 to 1999
Upper secondary education
Skills
• CRM software
• Appointment scheduling
• Microsoft Excel
• Phone etiquette
• Multi-line phone systems
• Microsoft Word
• Microsoft Office
• Part sourcing
• Office maintenance scheduling
• Account management
• Inventory management
• Microsoft PowerPoint
• Word processing
• Customer support
• Clerical experience
• Microsoft Outlook
• Contract negotiation
• Customer service
• Parts administration
• Phone call management
• Computer skills
• Record keeping
• Greeting customers
• Microsoft Teams
• Office experience
• Administrative experience
• Data entry
• Organizational skills
• Inventory control
• Automotive parts and accessories knowledge
• Attention to detail
• Maintaining an organized workspace
• Contracts
• Property management
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