Compassionate Client Support and Advocacy Specialist

JANEL DAPREMONT

562-***-**** ***********@*****.*** Long Beach, CA

Profile

Compassionate and detail-oriented professional with extensive experience supporting clients in high-volume, service-based environments including government, financial, and personal services. Skilled in needs assessment, confidential documentation, and connecting individuals to appropriate services. Strong communicator with a focus on cultural sensitivity, administrative accuracy, and client advocacy. Committed to empowering families and individuals toward stability and long-term success. SKILLS & ABILITIES

• Client Support &

Community Resource

Navigation

• Needs Assessment &

Goal-Oriented Planning

• Confidential

Documentation & HIPAA

Awareness

• Time Management in

High-Volume

Environments

• Crisis Response &

Emotional Support

(Front-line Experience)

• Microsoft Office &

Electronic

Documentation

• Strong Verbal & Written

Communication

• Cultural Competence &

Service Equity

• Team Collaboration &

Interdepartmental

Coordination

CERTIFICATIONS

• Adult and Pediatric First Aid/CPR/AED - American Red Cross Experience

PROCESSING SUPPORT EMPLOYEE (USE CLERK)

UNITED STATED POSTAL SERVICE (USPS) — 2012-PRESENT

• Managed high-volume distribution of time-sensitive materials in a federally regulated environment

• Ensured accuracy and confidentiality in handling government and client documentation

• Demonstrated reliability and professionalism while supporting team-based operational goals

• Developed structured workflow habits aligned with efficient case documentation and follow-up

ADMINISTRATIVE SUPPORT SPECIALIST

GO-PRO FINANCIAL — 2018-2023

• Served as the first point of contact for clients seeking financial assistance and service support

• Conducted informal needs assessments and referred clients to appropriate internal services

• Managed confidential records and maintained compliance with privacy and documentation protocols

• Scheduled and coordinated client appointments, tracked services, and ensured follow- through

RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE

HAIR CARE OASIS — 2013-2018

• Served as the first point of contact for clients seeking financial assistance and service support

• Conducted informal needs assessments and referred clients to appropriate internal services

• Managed confidential records and maintained compliance with privacy and documentation protocols

• Scheduled and coordinated client appointments, tracked services, and ensured follow- through

Education

EL CAMINO — 2011

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