Administrative Professional with Healthcare Focus

KRISTI BROWN

Administrative Professional

Personal Information

• Name: KRISTI BROWN

• Address: 2592 Merriman Rd. Medford, OR 97501

• Phone: 971-***-****

• Email: *************@*****.***

Professional Summary

A highly organized and experienced Administrative Professional seeking a challenging position where my extensive experience and organizational skills can contribute to the success of the company. Recognized for strong communication abilities, attention to detail, and a proven ability to manage multiple responsibilities in fast-paced environments.

Skills

• Management

• Excellent communication skills

• Proficient in MS Office

• Employee Training & Onboarding

• ADP and Paychex

• Medical terminology

• Office Inventory Management

• Newsletter Editing & Publishing

• Staff Scheduling

• Compliance Monitoring (HIPAA, OSHA, Safety)

• Customer Service

• Accounts Payable Processing

Professional Experience

Ophthalmic Technician & Patient Service Coordinator

Retina Care Center

September 2023 – Present

• Conduct intraocular pressure (IOP) checks and perform dilation procedures as part of patient evaluations.

• Assess patient condition and assist in clinical examinations.

• Capture OCT (Optical Coherence Tomography) photographs to support diagnosis and care planning.

• Request, track, and organize patient medical records to ensure comprehensive documentation.

• Answer patient calls, address inquiries, and provide information regarding treatments and procedures.

• Schedule appointments, coordinate patient visits, and manage calendar for efficient clinic flow.

• Triage patient concerns to determine urgency and coordinate next steps with clinical staff.

Administrative Assistant

Providence St. Joseph

November 2022 – September 2023

• Tracked and updated all resident requirements for graduation in Family Medicine Residency using New Innovations.

• Monitored resident leave to ensure compliance with academic year limits (maximum 12 weeks).

• Conducted resident progress reports to monitor ACGME requirements, rotations, hours, and encounters.

• Researched, edited, and published a monthly internal business newsletter about GME/Family Medicine Residency accomplishments, events, and meetings.

• Maintained office inventory and handled ordering to sustain supply levels.

• Performed administrative and office duties, including phone and email correspondence.

Office Manager

Advanced Skin Center

April 2021 – October 2022

• Oversaw provider departments and MA staffing coverage to facilitate daily operations.

• Handled HR functions: new hire orientation, policy explanation, and benefits administration.

• Trained and mentored MA staff; conducted staff performance evaluations.

• Assisted as a Medical Assistant for MOHS surgeries, excisions, and biopsies.

• Maintained and implemented company protocols, reviewing patient files and elevating customer satisfaction by resolving patient issues promptly.

• Scheduled staff and surgery appointments, monitored compliance (HIPAA, OSHA, Safety), coordinated onsite training, and managed inventory and orders.

• Administered vaccines to new employees and prepared lidocaine epinephrine mixes for procedures.

Training Coordinator

Rever Grand, LLC

April 2020 – February 2021

• Evaluated training program effectiveness and recommended improvements to management.

• Developed a new state-required training program for all new hires.

• Conducted all in-person onboarding training and assigned annual/required courses (CPR, First Aid).

• Maintained records for state-specific licenses and certifications to ensure compliance.

• Coordinated training communications through phone, email, and text.

Director of Supplier Enablement

Zevez Corporation

February 2017 – March 2020

• Managed remote team collecting B2B information for clients.

• Trained supervisors and new callers; facilitated biweekly and monthly team meetings.

• Created job postings, reviewed applications, and trained new hires.

• Assessed and improved employee motivation, satisfaction, and performance.

• Assigned call lists, tracked work hours and attendance, reviewed call recordings for quality and script adherence.

• Ensured timely completion of call lists with a minimum 75% vendor contact rate.

Assistant Supervisor

Zevez Corporation

July 2015 – February 2017

• Assigned calling lists, managed call reviews, and delegated daily tasks to optimize remote team performance.

• Set clear goals for collaborative work; organized schedules and coverage.

• Contacted vendors, collected B2B credit card acceptance info, and provided ongoing training.

• Interviewed applicants and evaluated staff performance.

• Achieved lead caller status; completed daily vendor call lists (20-25 calls per hour).

• Gathered service needs through probing questions and maintained accurate records in NCRM system.

Customer Service Representative

Global Contact Solutions

December 2014 – February 2015

• Managed multiple CRM systems, product upselling, and account management.

• Assisted customers with payments and resolving account issues, escalating concerns as needed.

• Mentored new employees and delivered excellent service across multiple campaigns.

• Remained composed in stressful situations, maintained promotion and policy knowledge, and provided frontline assistance.

Accounts Payable Scanner

Schnitzer Steel

September 2013 – September 2014

• Processed outgoing checks, sorted incoming invoices and statements, and scanned/inputted documents.

• Archived invoices and statements in Adobe PDF format, maintaining master and pending files.

References

Available upon request.

Contact this candidate