Administrative Operations Specialist with 10+ Years Experience

Cherrl McNeese-Amey

La Marque, TX *****

*******@*****.*** 409-***-****

Professional Summary

Resourceful and detail-oriented Administrative Professional with 10+ years of experience supporting executives, managing office operations, and delivering exceptional customer service. Skilled in clerical work, scheduling, records management, and problem-solving. Adept at building strong client relationships, streamlining processes, and ensuring accuracy in all administrative functions. Proficient in Microsoft Office Suite, Google Workspace, and office management systems.

Core Skills

Office & Calendar Management

Data Entry & Records Management

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Google Docs / Office365

Customer Service & Client Relations

Payroll & Accounts Payable (Kronos)

Event Planning & Scheduling

Communication & Time Management

Team Leadership & Training

Certified Notary Public

Professional Experience

Senior/Elderly Caregiver

Private Family – Houston, TX Apr 2024 – Jul 2025

Provided daily living assistance including bathing, dressing, cooking, and medication reminders.

Delivered compassionate care and companionship for seniors with mobility and health needs.

Maintained a safe and supportive home environment while coordinating schedules and tasks.

Customer Service Representative II

American National Insurance – Galveston, TX Jun 2021 – Mar 2024

Assisted clients with Life and Health policies, ensuring complete understanding of coverage.

Reduced client and provider callbacks by 10% through proactive communication and problem-solving.

Delivered high-quality service, consistently exceeding customer satisfaction goals.

Administrative Assistant

Dickinson Education Foundation – Dickinson, TX May 2019 – Feb 2021

Managed confidential records, correspondence, and schedules for management.

Supported office operations with effective communication, coordination, and problem resolution.

Reduced printing and advertising costs by implementing process improvements.

Administrative Assistant / Receptionist

Galveston College – Galveston, TX Jan 2015 – May 2019

Served as first point of contact for students, staff, and visitors.

Handled scheduling, documentation, and office support duties with accuracy.

Supported faculty and administration with correspondence, recordkeeping, and reports.

Front-End Supervisor / Customer Service

At Home – Webster, TX Aug 2015 – May 2017

Supervised employees, assigned duties, and resolved customer issues.

Prepared and submitted reports to the productivity department.

Ensured compliance with company policies and standards.

Safety Attendant Foreman

Total Safety U.S. Inc. – Texas City, TX Jan 2012 – May 2015

Ensured compliance with safety procedures and equipment requirements.

Trained and supervised employees in proper use of PPE and safety measures.

Completed documentation and safety checks for job sites.

Education

Associate of Arts in Sociology

Galveston College – Galveston, TX May 2019

Certifications

Certified Notary Public Nov 2020 – Nov 2025

Contact this candidate