Experienced Administrative Leader with Customer Focus

Janice Burnett

*-*** ******** ****** **** Redcliff, AB T0J 2P2 403-***-**** ***********@*****.***

Dedicated and detail-oriented administrative professional with 26 years of experience in managerial roles. A passionate people person and adept multitasker, recognized for effective communication, exceptionally strong organizational skills, and the ability to be decisive, thorough, and compassionate. Committed to upholding organizational principles, rules, and regulations with utmost respect for privacy and confidentiality. Additional highlights include excellent computer, numerical, technical, training, and self-management skills.

Highlights

•Mastery of time management, prioritization, and adhering to deadlines, procedures, and regulations.

•Highly detail-oriented and organized individual with a keen eye for accuracy and a meticulous approach to tasks.

•Familiar with human resource practices, proficient in their implementation, and skilled at ensuring compliance within organizational guidelines.

•Enjoys fostering positive relationships and excels in customer and employee interactions.

OFFICE ADMINISTRATOR PEPPER'S PROGRASS SERVICES - MEDICINE HAT

MARCH 2024 TO CURRENT

•Answering the phone

•Booking service appointments

•Billing and receiving payments for services

•Using Microsoft office programs to create booking logs, charts, etc

•Using Quick Books to enter payments, invoice, do deposits, enter payroll hours

•Follow up on payments

•Filing of all paper copies of files and electronic ones on the computer

STORE MANAGER 7 ELEVEN – CALGARY & OTHER LOCATIONS, AB

JUNE 1997 TO JANUARY 2024

•Directed day-to-day store operations, including overseeing staff schedules, inventory control, and cash management.

•Trained, supervised, and motivated staff to provide exceptional customer service, cultivating a customer-centric culture within the team.

•Implemented company policies and procedures to ensure compliance with standards and regulations, including those related to human resources.

•Managed human resources functions such as recruitment, hiring, performance evaluations, and disciplinary actions.

•Performed administrative tasks including accounting, payroll processing, budget management, reporting, generating, and distributing memos, letters, spreadsheets, forms, and faxes, sorted, and distributed incoming mail.

•Analyzed sales data and devised strategies to boost revenue and profitability.

•Maintained a clean and organized store environment to enhance the customer experience and ensured adherence to health and safety standards and regulations.

•Addressed customer complaints promptly and ensured satisfaction.

•Collaborated with district managers and corporate offices to achieve store targets, goals, and objectives.

•Conducted regular inventory counts and reconciled discrepancies.

•Developed and executed promotional activities to drive sales and increase foot traffic.

•Managed vendor relationships and negotiated contracts for goods and services.

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Resume of Janice Burnett continued...

COMBINED LABORATORY & X-RAY TECHNICIAN DIPLOMA

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY EDMONTON, AB

ACHIEVED MATRICULATION HIGH SCHOOL DIPLOMA

W.R. MYERS HIGH SCHOOL TABER, AB

Training & Certifications

•MEDICAL TERMINOLOGY

•MICROSOFT OFFICE SUITE

•LABORATORY TECHNIQUES

•ACCOUNTING

•QUALITY CONTROL & ASSURANCE

•BOOKKEEPING

•DOCUMENTATION & RECORD KEEPING

•PATIENT CARE & COMMUNICATION

•FOOD SAFETY

•SAFETY & COMPLIANCE

•WHMIS

•X-RAY IMAGING

•Canadian Citizen

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•References

Svea Nystoruk

7 Eleven Manager - Retired

Phone: 403-***-****

Email: ************@*******.***

Maragret Garrett

7 Eleven Manager - Past (Reported to)

Phone: 403-***-****

Email: ***********@*******.***

Andi Walker

Past 7 Eleven Assistant Manager - now working for CO-OP Calgary

Phone: 403-***-****

Email: ********@*******.***

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