Remote Customer Support Professional with Service Excellence
Resume:
P R O F I L E
W O R K E X P E R I E N C E
Customer Service Associate
Walmart
Assist customers through phone and email, addressing concerns about online orders, account issues, billing questions, and product information. Provide step-by-step guidance for basic troubleshooting, including login issues, account resets, and order updates.
Accurately process refunds, returns, replacements, and adjustments following company policy.
Document customer interactions clearly and escalate complex issues when appropriate.
Maintain friendly, calm communication during challenging situations and ensure customers feel supported throughout the interaction. Known for dependability, professionalism, and consistent service quality. May 2024 – February 2025
Customer service professional with experience assisting customers through phone and email, resolving issues related to orders, accounts, and general inquiries. Known for patience, clear communication, and the ability to manage multiple tasks in fast- paced environments. Learns new systems quickly and maintains a calm, customer- first approach. Seeking to transition into a remote customer support role, bringing strong service skills and a proven ability to adapt to new tools and workflows. S U Z Y N E H E R
Barber
The Barber Shop
Managed client scheduling, appointments, and service requests independently. Built rapport with clients through clear communication, active listening, and consistent quality.
Adapted to diverse client needs and shifting daily schedules. Maintained a clean, organized, and compliant workspace that supported a professional customer experience.
November 2022 – February 2024
**********@*****.***
Junction City, Kansas 66441
C O N T A C T
C O R E S K I L L S
E D U C A T I O N
Cosmetology Program
Bellus Academy
2021-2022
General Studies
Fort Hays State University
2019-2021
General Studies
Sierra College
2005-2009
Cook
Riley Food Service LLC
Support service for 1,000+ customers daily by preparing meals accurately and resolving issues to prevent interruptions.
Adapt quickly during peak periods and manage multiple tasks simultaneously. Communicate with customers and team members to clarify needs and ensure orders are correct.
Maintain accurate inventory and identify shortages early to avoid delays. Contribute ideas for improving workflow and efficiency. Feb 2025 – Present
Customer Service & Support
Phone + Email Communication
Problem Solving & Basic Troubleshooting
Multitasking in High-Volume Environments
Time Management & Organization
Conflict Resolution & De-escalation
Appointment & Scheduling Coordination
Team Collaboration
Accuracy & Attention to Detail
Adaptability & Fast Learning
A D D I T I O N A L
I N F O R M ATION
Strong interest in transitioning into
remote customer support
Consistently reliable, organized, and
customer-focused
Able to learn new technology and
communication tools rapidly
R E F E R E N C E S
AVAILABLE U P O N
R E Q U E S T
Server
La Fiesta
Delivered reliable, high-quality customer service in a fast-paced environment by managing multiple guest requests and resolving issues promptly. Stayed organized and calm under pressure, ensuring timely service and a consistent positive experience for all guests.
Assisted with training new staff, supporting a collaborative team environment and maintaining consistent service standards.
Adapted quickly to new systems, payment tools, and workflows to keep operations running smoothly.
August 2021 – October 2022
Contact this candidate