Telesales Specialist with Admin & Sales Expertise
Resume:
Curriculum Vitae:
Mr Garth-Lavallin Visagie
ID No: 800********
Passport: PO974915
Driver’s Licence: Code B
PROFILE SUMMARY:
Assertive, self-motivated and multi-skilled
Office / Sales Administrator who always
strives to achieve and showcase excellent self-
reliance and Interpersonal skills with 8 years
experience in a fast-paced, Reception,
Client Service, Office Administration,
Logistics & Warehousing, Human Resources,
Sales & Marketing and Finance environment.
Attention to detail with excellent Organising,
Communication, Organizational, Presentation
and Time Management skills. I'm able to work
effectively under pressure and focused while
proficient working in a team, but also well
independently and without supervision.
OBJECTIVE:
- To be given the opportunity to obtain a
challenging position to utilize my skills.
- To establish a career and prove to be as an
asset and contributor to an Organization’s’
strategic plans and goals.
- Strive to be the best Office Administrator
I can be.
- Continuous development within my field of
expertise.
VALUE:
As an employee I shall bring a high level of
performance, Honesty, loyalty, Integrity and
accountability to a company.
ADDRESS & CONTACT DETAILS:
PO Box 4703, Windhoek
Erf 8, Must Flats
Adimba Toivo Ya Toivo Street
Suiderhof
*************@*****.***
LANGUAGES: Read: Write: Speak:
English
Good Good Good
Afrikaans Good Good Good
TERTIARY QUALIFICATIONS
River Higher Institute of Technology (RHIT) 02/2025 - Current Bachelor of Commerce: Business Management (NQF 7)
University of South Africa (UNISA) 09/2014 - 09/2015 Certificate: Marketing Management (NQF 5)
University of South Africa (UNISA) 03/2010 - 03/2011 Certificate: International Freight Management & Administration for Importers and Exporters
(NQF 5)
MONITRONIC SUCCESS COLLEGE 02/2006 - 06/2009
Diploma: Human Resource Development 1 (NQF 6)
DAMELIN (ICB) 01/2002 - 10/2005
Diploma: Office Administration (NQF 6)
SECONDARY QUALIFICATION
Dr Lemmer High School 01/1994 - 12/1998
Grade 12 - 27 Points / Pass: 65%
WORK EXPERIENCE
BOURBON LOGISTICS – 19/06/2023 – 21/08/2023 – ( Contract ) Position: Office / Logistics Administrator
Responsibilities:
Administration duties to facilitate the Base Manager to carry out Office and Logistics operations;
Ensure efficient office management, overseeing operational efficiency, communications, and strategic planning;
Assist with staff travel and accommodation arrangements;
Handle import and export arrangements for the company;
Namport Permits / Access Cards (Personnel, Visitors and Vehicles) ;
Processing of Quotations, Requisitions, Purchase orders, Invoices and Reconciliations;
Warmly greet visitors and promptly handle phone calls, providing a welcoming atmosphere;
Coordinate internal / external meeting agendas and distribute minutes to support efficient communication;
Uphold the company's mission, vision, and core values.
Manage mail and office stationary storage, ensuring availability of supplies;
Book conference and meeting rooms, maintain petty cash and; handle prepaid accounts while maintaining accurate transaction records;
Serve as the main point of contact between the Base, staff, and office building management, providing information and addressing inquiries;
Act as the designated health and safety representative (HSE), providing induction regarding PPE ensuring a safe and tidy Base / Office, Warehouse and Pipe-yard environment;
Maintain accurate records, implement a filing system, and compile daily reports;
Collect all payroll information from the line managers/supervisors/employees and transmit to the payroll office;
Daily Logistics operations, Warehouse / Pipe-yard supervision and stock management;
Shipping and Landing orders – Cargo entering and leaving Port. AIGLE PROPERTIES 11/04/2022 – 30 /04/2023
Position: Financial / Administrative Officer
Responsibilities:
Complete all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible;
Reception / Accounts / Customer queries
Ensure punctual payments of all expenses;
Processing of Financial data;
Procurement / Inventory relevant to Reception / Administration / Maintenance area;
Process reconciliations on rental payment system;
Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc. to continuously build our brand;
Compile and distribute weekly / monthly reports and communicate key results to the rest of the team to ensure company goals are being met;
COMPUTER SKILLS:
SAP Expert
Pastel Evolution / Xpress Expert
Xero Accounting Expert
Quick Books Expert
MS Word Expert
MS Excel Expert
MS Outlook Expert
Sage 200 Evolution
Expert
COMPETENCIES:
Customer Service Orientation
Accountability
Assertiveness
Energetic and willing
Reliability
Detailed and precise
Innovative and Creative
Productive and positive leadership
and business skills
High initiative and entrepreneurial
ability
COURSES COMPLETED:
Health, Safety and Quality
Extra ordinary Customer Service
Telephone etiquette
Stress Management
Sales & Marketing
Leadership & Business skills
Medical Terminology
RESULTS ACHIEVED:
Beyond expectation performance
- Going the extra mile.
Client liaison and Executive
support passion for assistance and
serving others, being present and
reliable
Time Management is a virtue
Socializing and networking
with diverse cultures, and
initiative to focus on essential
requirements.
Thrive and coper under pressure,
learning new skills and ideas
daily
Being the right hand to the Client
Service Manager and Client
Service team, knowing that “all
things are possible”
Positively focused
Ability to negotiate and maintain
low expenditure for an organization
or department.
Communicate well within
a multicultural
environment.
M & M SIGNS 08/11/2021 – 08/04/2022
Position: Receptionist
Responsibilities:
Attend to visitors and deal with inquiries telephonically and face to face;
Provide general Administrative and Sales support;
Prepare correspondence and documents;
Ensure appointments are scheduled (when required to do so);
Supply information regarding the organization to the general public and customers;
Answer, screen and forward any incoming phone calls while providing basic information when needed;
Receive and sort daily mail / deliveries / couriers;
Maintain security by following procedures and controlling access (monitor logbook);
Ensure First Aid replacement is ordered;
Handle recruitment queries;
Control inventory relevant to Reception / Administration area;
Cleaning and maintain the Reception area.
MODERN BLINDS 02/2013 - 09/2021
Position: Office Administrator
Responsibilities:
Performing basic front desk Reception, Switchboard and Customer service duties;
Performing daily Logistics / Warehouse operations and housekeeping;
Processing of Quotations, Requisitions, Purchase orders, Invoices and Reconciliations;
Assisting walk-in customers and attending customer queries;
General admin duties such as filing, copying, scanning, binding, printing and email;
Manage agendas / travel arrangements / appointments etc. for the upper management;
Organize internal / external facilities - preparation of boardroom for meetings;
Data capturing: Create and update records and databases with personnel, financial and other data;
Providing clerical, administrative and financial support to Human Resources executives;
Being responsible for the recruitment, selection and employment of all employees in conjunction with the Business Unit Heads;
Compiling and updating employee records (hard and soft copies);
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc);
Properly handle complaints and grievance procedures;
Coordinate communication with candidates and schedule interviews Position: Senior Sales Representative
Responsibilities:
Delivering Sales targets and ensuring the best possible service to customers;
Ensure customer’s needs are understood and met;
Set up Sales department KPIs;
Work with Marketing team to ensure collaboration;
Liaising with Suppliers;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Dealing with ad-hoc customer Sales / Telesales, queries and orders;
Maintaining an accurate database of Customer information. SANLAM NAMIBIA 08/2011 - 01/2013
Position: Client Service Advisor
Responsibilities:
Handling of client enquiries effectively and timeously within service level agreement;
Promoting the Sanlam brand through outstanding client service;
Effective Administration of workflow;
Back Office Client queries and Call Centre duties;
Processing of Claims and maintenance of policies.
Providing support to Brokers and Consultants;
Handling all general queries;
Providing product and portfolio information to Customers;
Executing routine administration procedures to ensure immediate operational excellence in response to requirements;
HOBBIES:
Jogging
Doing research work
Cycling
Swimming
REFERENCES:
Mr Fernando Viringa
Supervisor – Administration
BOURBON LOGISTICS
Contact: 081-*******
Ms Anthea Klein
Financial Manager
AIGLE PROPERTIES
Contact: 081-*******
Mrs Heather Mostert
Financial Manager
M & M SIGNS
Contact: (064) 202535
Mr Heinrich Helm
Manager: Administration / Sales
MODERN BLINDS
Contact: (061) 402 646 / 081-*******
Mr Leopoldt Hakushika
Supervisor - Client Services
SANLAM NAMIBIA (Namlife)
Contact: (061-***-****
Mr Louis Farmer
Supervisor: Patient Administration
MEDICLINIC NAMIBIA
Contact: (061-***-****
Mr Arrie Husselmann
Manager - Client Services
FP du TOIT TRANSPORT
Contact: (061-***-****
Mr Bradley Orange
Manager - Client Service
OLD MUTUAL NAMIBIA
Contact: (061-***-****
MEDICLINIC NAMIBIA 04/2011 - 07/2011
Position: Accounts Clerk / Stock Controller
Responsibilities:
Daily Stock Billing: Wards, Theatre and ICU;
Finalizing Patients Accounts and verifying Patients’ Medical coverage
Translating Patients information into the appropriate alphanumeric codes;
Collect and manage payments for each individual patient account;
Prepare Patients statements and review those for errors;
Submit claims to Medical aid;
Sorting and Filing;
Patient Coding into a computer using ICD 10 coding; FP DU TOIT TRANSPORT 05/2008 - 03/2011
Position: Customer Service Desk Coordinator
Responsibilities:
Prompt and effective customer service, as first point of contact;
Attending to and directing calls and queries to the correct department and staff;
Assist walk-in customers; Assist clients with quotations as/when required;
Liaise with clients regarding Import / Export payments;
Communicate with customers via phone and/or e-mail regarding deliveries, collections, etc;
Follow up on collections (internationally and nationally) and liaise with customers and department heads, scanning of waybills, POD’s;
Daily cash, Debit card and Eft transactions, reconcilliations and banking;
Ensure a daily Manifest is done and escalated to CSD Coordinator;
Communicate with clearing agents regarding outstanding documents; OLD MUTUAL NAMIBIA 07/2004 - 04/2007
Position: Senior Client Service Consultant
Responsibilities:
Handling of customer service of walk-in customers, telephonic enquiries and provision of technically correct information to clients;
Providing quality service and Client care;
Back Office / Call Centre queries;
Providing product and portfolio information to Customers;
Processing benefit payments ;
Handling all general queries;
Administering client information;
Performing general office functions and retain business and generation of sales leads. Position: Relationship Consultant (Broker’s Department) Responsibilities:
Providing quality service and client care;
Providing support to brokers and consultants;
Handling all general queries;
Providing direct or indirect service to customers and intermediaries;
Performing general office functions;
Using standard administrative techniques to coordinate own work;
Adhering to service and quality standards;
Keep all records of completed FIA docs received and captured on the above report. SOCIAL SECURITY COMMISSION 12/2001 - 10/2002
Position: Accounts Clerk
Responsibilities:
Providing Accounting and Clerical assistance to the Accounting department;
Bank deposits, general ledger postings and statements;
Maintains accounting records by making copies; filing documents;
Verifying the accuracy of invoices and other accounting documents or records;
Manage and maintain Accounting journals, ledgers and other records detailing financial business transactions;
Report on the status of accounts payable and receivable;
Update internal accounting databases and spreadsheets;
Daily / Weekly and Monthly cash reconciliations and banking;
Payments: Cash / Debit Card / Bank deposits / Eft;
Daily / Monthly Cash up and Banking;
Contact this candidate