Compassionate Medical Assistant with Patient Care Focus
Resume:
Brittany Watkins
Medical Assistant
Contact
***********@*****.***
Objective
Dedicated and compassionate Medical Assistant with a strong desire to provide exceptional patient care in a dynamic healthcare environment. Leveraging hands-on experience in clinical procedures, patient assessments, and administrative tasks to support healthcare professionals in delivering high-quality services. Seeking to contribute expertise in medical assistance while continuously enhancing skills and knowledge to positively impact patient outcomes and organizational success.
Education
High School Diploma
Hiram Johnson High School
Sacramento, California
Certifications
BLS
Certified Medical Assistant
UEI College
Sacramento, California
2023
Key Skills
•EPIC
•MS Word/Microsoft Office (45 wpm)
•Vital signs
•Operating EKG
•Wound Care
•Specimen collection/processing
•Communication skills
•Patient Care
•HIPPA Compliance
•Medical Scheduling
•Ally (Less than 1 year)
•Venipuncture
Experience
February 2023 - April 2024
Customer Service Representative / Receptionist • WellSpan Health
Rancho Cordova, CA
Provided exemplary customer service by promptly responding to inquiries via phone or email.
Addressed patient concerns, complaints, and inquiries.
Educated patients on available services, healthcare resources, and support programs.
March 2023 - September 2023
Medical Assistant
Sacramento, CA
Obtained patient vital signs, including blood pressure and temperature.
Maintained and managed patient records.
Assisted workman’s compensated patients with chronic conditions.
Blood draws.
Apply braces, bands, and splints as needed.
Register new patients for further evaluation of injuries,
Prepared new patients for physician.
November 2022 - February 2023
Clinical Medical Assistant Extern • MDStat Urgent Care
El Dorado, CA
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Contacted pharmacies to submit and refill patients' prescriptions.
Epic Healthcare System,
Identified patients using proper procedures before specimen collection.
Administered injections orders from providers to patients.
Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor.
Labeled blood vials with critical information like time of collection, date, and patient name.
August 2022 - November 2022
Clinical Medical Assistant Extern • Elk Grove Urgent Care
Elk Grove, CA
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Engaged patients to obtain medical history and chief complaints.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Monitored patient stability by checking vital signs and weight.
Chart all patient services in records with high accuracy.
February 2017 - June 2019
Customer Service Representative • Conduent State Healthcare Sacramento, CA
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats, and emails to facilitate customer service.
Upheld quality control policies and procedures to increase customer satisfaction.
Mentored new employees on procedures and policies to maximize team performance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented and managed patient information in the computer system.
Forwarded calls to management if the outstanding issue required immediate resolution.
References
Available upon request.
Contact this candidate