People-First Leader with 20+ Years Experience

ADAM REFAI

California, USA +1-949-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced manager with over 20 years leading teams and serving customers in dynamic, fast-paced environments. Known for a people-first leadership style that balances professionalism with empathy. Skilled at resolving conflicts, creating welcoming environments, and building strong connections with customers and coworkers. Bilingual in English and Arabic, with a passion for working with diverse communities and delivering memorable service.

LANGUAGES

English (Native) • Arabic (Native)

KEY STRENGTHS

People-First Leadership & Team Mentorship • Customer Engagement & Satisfaction • Conflict Resolution & Problem Solving • Multilingual Communication • Cultural Awareness & Adaptability • Organization & Time Management

PROFESSIONAL EXPERIENCE

HR Manager – Etax88 Services 2024 – Present

- Foster a positive workplace culture by listening to employees, resolving conflicts, and ensuring fair practices.

- Guided new hires through onboarding and training, making them feel welcomed and supported.

- Built trust across teams by keeping communication clear, approachable, and consistent. Store Planning & Merchandising Manager – Wild Fork Foods 2021 – 2023

- Partnered with store teams to design inviting shopping experiences that reflected customer needs and tastes.

- Trained staff on customer service and product knowledge, helping them connect more authentically with shoppers.

- Improved team morale by encouraging collaboration, recognizing achievements, and celebrating progress. Store Manager – CVS Pharmacy 2019 – 2021

- Led a busy store with a focus on service and safety, ensuring every customer felt valued and cared for.

- Helped customers through difficult situations with patience and empathy, strengthening loyalty.

- Mentored team members, teaching them both the technical and human side of customer service. General Manager – Dick’s Sporting Goods 2014 – 2018

- Oversaw 70+ employees while creating a supportive, encouraging environment.

- Delivered consistent customer satisfaction in a high-volume setting by keeping the focus on people, not just numbers.

- Helped new leaders grow into their roles through coaching and hands-on guidance.

(Earlier experience with Adidas, Forever 21, and Kmart available upon request) EDUCATION

B.S. Biology, Damascus University

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