Data Entry Specialist with 20+ Years of Accuracy

MICHELLE S IRWIN

Phoenixville, PA /610-***-**** /**************@*****.*** /LinkedIn: https://www.linkedin.com/in/michelle-irwin-424180262/

SUMMARY AND PROFILE

ADMINISTRATIVE PROFILE

Dynamic and detail-oriented administrative professional, seeking a position that will challenge me, while allowing contribution to the growth and success of the organization. Looking for a company that promotes quality products and/or services, and provides an opportunity for me to meet and exceed any and all expectations.

Areas of Expertise

Campaign Testing/Optimization Cross-Functional Collaborations Target Market Data Research

New Business Development Salesforce Marketing Cloud Sales Presenting Planning

Data Entry Management Administrative Support Social Media Platforms

Digital /E-Marketing ROI Calculations Microsoft Office

Marketo JIRA

PROFESSIONAL EXPERIENCE

Delaware North, LLC /Buffalo, NY

Email Marketing Specialist

01/2024 - 10/2025

Leveraged Salesforce Marketing Cloud to format and transmit client messages. Monitored and reported statistics of emails that were sent. Prepared reports on client communications, marketing, and sales metrics. Collaborated with co-workers to plan and organize company events, projects, and campaigns.

Reported on each email sent through Salesforce Marketing Cloud.

Created email communications in Salesforce Marketing Cloud.

Schultz Technology Solutions /Pottstown, PA

Executive Assistant to the CEO

6/2022 - 01/2024

Made airline, hotel, and ground transportation arrangements, both domestic and international, for a very busy CEO. Also experienced in dealing with private aviation for group trips, and visa/passport requirements.

Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.

Managed executive calendar, including setting up meetings and scheduling appointments. Prepared relevant documentation and assembled collateral material, to be reviewed and presented by CEO.

Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes.

Worked with CEO on special projects, policies, procedures, and correspondence.

Collected receipts, and managed expense reports.

Oversaw daily administrative needs for the CEO.

Performed personal tasks for CEO, as needed.

Oversaw staff of 2 administrative assistants.

Trained all new administrative employees.

Pershing, LLC /Jersey City, NJ

VP, Senior Marketing Automation Associate

06/2018 - 06/2022

Utilized Salesforce Marketing Cloud and Marketo to format and dispatch client messages. Managed CRM system, interpreted market research, and executed targeted campaigns. Performed market research and analysis to identify new business opportunities/challenges and devised strategies to meet consumer needs. Generated reports on client communications. Collaborated cross-functionally with coworkers on presentations and industry convention handouts via Google Workspace. Delivered exceptional assistance to Marketing team, when necessary.

Streamlined corporate processes by transferring data from currently used email system to new system.

Integrated solid solutions for +100 users while employed as Admin at Salesforce Marketing Cloud.

Played a vital role in offering user training and program troubleshooting for all participants.

Increased brand awareness by developing and implementing cohesive marketing plan.

Pershing, LLC /Jersey City, NJ

Digital Marketing Associate

01/2008 - 06/2018

Leveraged Reddit and Salesforce Marketing Cloud to format and transmit client messages. Monitored and reported Competitors & marketing and sales activities. Assisted in creating proposals and presentations. Prepared reports on client communications, marketing, and sales metrics. Contributed to collaborative efforts and organized promotional events. Facilitated Marketing team in planning events, projects, and campaigns.

Increased overall productivity by 80% in Salesforce Marketing Cloud through innovative template creation.

Subject Matter Expert - Salesforce Marketing Cloud.

Sears Hardware. /Phoenixville PA

Sales Associate

02/2009 - 01/2012

Oversaw daily administrative activities to ensure seamless operations for Director of Operations, while leveraging

Google Workspace and Microsoft Office Suite.

Analyzed inventory to increase my knowledge of the products sold, and their location in the store, to better assist customers with location of needed items.

Upsold products by recommending additional items, by anticipating customer’s needs.

Sales Associate of the Year, 2010 & 2011

Assisted customers with product location.

Lockwood Advisors, Inc. /Malvern, PA

Executive Assistant to the Director Operations

06/2007 -12/2007

Oversaw daily administrative activities to ensure seamless operations for Director of Operations, while leveraging Google Workspace and Microsoft Office Suite.

Made travel arrangements for Director of Operations and four Vice Presidents of Operations.

Maintained calendar for the Director of Operations, and four Vice Presidents.

Provided clerical support for Director of Operations.

IDS Scheer /Berwyn, PA

Executive Assistant to the CEO

08/2000 - 06/2007

Oversaw daily administrative needs for the CEO.

Made airline, hotel, and ground transportation arrangements, both domestic and international. Also experienced in dealing with private aviation for group trips, and visa/passport requirements.

Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes.

Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.

Hired and trained all new administrative employees. Revised and updated company handbook, ordered office supplies and equipment.

Prepared relevant documentation and assembled collateral material, to be reviewed and presented by CEO.

Collaborated closely with the staff to complete various ministry projects and conferences.

Managed executive calendar, including setting up meetings and scheduling appointments.

Worked with CEO on special projects, policies, procedures, and correspondence.

Organized Industry conferences as needed, using Cvent.

Performed personal tasks for CEO, as needed.

Oversaw staff of 6 administrative assistants.

AnswerMeThis, LLC /Radnor, PA

Lead Data Entry Supervisor

01/1990 - 08/2000

Oversaw daily data entry activities to ensure accuracy and timeliness. Streamlined office procedures and created forms to improve efficiency.

Worked on a high-volume of data entry (using Microsoft Word, spreadsheets, databases, and other computer software).

Updated company data warehousing techniques, which resulted in a 35% reduction in redundancy.

Used office equipment such as a photocopy machine, facsimile machine, printer, scanner and more.

Oversaw 15 team members, making sure all tasks were completed accurately and on-time.

Maintained filing systems, making sure clients confidential information stayed protected.

Performed administrative functions including data entry, typing, filing and scanning.

Reviewed data for errors or missing information and resolved all discrepancies.

Verified the integrity of the data by comparing to source documents provided.

Answered call center phones to assist clients with questions/concerns.

Transferred information from paper into electronic file format.

Prepared, compiled, and sorted documents for data entry.

Transcribed information into the required systems.

Maintained a high level of quality and productivity.

Followed all company standards and processes.

Completed additional tasks as requested.

EDUCATION AND OTHERS

Phoenixville Area High School /Phoenixville, PA

High School Graduate in Business Studies

Technical skills

Cascading Style Sheets (CSS) /CRM Platforms /Salesforce Marketing Cloud /Google Analytics

Adobe Creative Suite /Microsoft Excel /Microsoft Word /Microsoft Access /HTML

Social Media Platforms /Microsoft PowerPoint

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