Bilingual Customer Service Professional with Tech Aptitude

Marcia L. Mendoza Ulloa

Fort. Lauderdale, Fl ****6

Phone: 786-***-****

****************@*****.***

Education

Stranahan High School Florida, FL 2017-2021

• NAF ACADEMY OF ENGINEERING

• Current student at Florida Atlantic University

• Knowledge of medical terminology

Action-oriented, flexible problem solver, results-driven and compassionate team player Foreign Languages: Fluent both in Spanish and English, written and spoken Work Experience

Group O – AT&T Rewards Bilingual customer service representative Aug 2022-April 2024

• Effective and timely resolutions for customers seeking rewards.

• Expert at simplifying the expectations and procedures for customers to receive the given reward.

• Navigating through multiple platforms at once to ensure that customers are satisfied with assistance.

• Adhering to constant changes in rewards and requirements to provide customers with proper information.

Gopher Sport- Customer Service April 2022- Aug 2022 (temporary position)

• Did training required to go through tedious processes to complete orders

• Placed orders via email, fax, and phone

• Skill in completing assignments accurately and with attention to detail

• Able to navigate through multiple digital platforms.

• Provide detailed and accurate accounts of customer calls for the prevention of future audit.

Honey Baked Ham- customer service rep (seasonal) November 2020- December 2022

• Communicated with customers over the phone and placed online orders. De-escalated situations with dissatisfied customers

• Inside sales experience making outbound sales calls

• Met and exceeded productivity targets by handling every interaction with top-notch customer service

Wortham-Work from home customer service rep February 2019- April 2021

• Communicate with customers through phone and email utilizing various software tools.

• Incoming and outbound calls to customers providing accurate satisfactory answers to their queries and concerns.

• De-escalate situations involving dissatisfied customers offering system and support

• Follow detailed verbal and written instructions. Skills/ Academic Achievement

• [Mos Word certified, Excel, PowerPoint, Outlook]

• 60 wpm

• Detail-oriented with strong organizational skills.

• Excellent verbal and written communication skills.

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