Customer Support & Technical Assistance Specialist

Jordan Washington

Madill, OK ***** ***********@*****.*** +1-580-***-****

Professional Summary

Customer service and technical support professional with 10+ years of experience resolving complex technical issues, leading teams, and enhancing customer satisfaction. Skilled in troubleshooting, call center operations, and Microsoft Office Suite. Proven record of boosting resolution rates, improving processes, and driving service excellence in fast-paced environments. Seeking to contribute expertise in customer support or data entry in a remote or on-site role.

Work Experience

Sales Representative

Metro by T-Mobile (Authorized Dealer) – Ardmore, OK Apr 2025 – Present

• Process multiple-line activations and account setups with accuracy and efficiency.

• Troubleshoot device, account, and connectivity issues to ensure seamless customer experience.

• Assist customers with insurance claims for premium device protection. Customer Service Rep / Supervisor / IT Technical Representative Patriot Mobile – Grapevine, TX Jan 2021 – Oct 2024

• Resolved 90% of customer technical issues through effective troubleshooting and support.

• Led multiple projects, ensuring on-time delivery aligned with company objectives.

• Assisted with device setup, SIM card orders, and network troubleshooting.

• Trained and supervised staff, improving efficiency and team performance. Lead Cleaner / Laborer

Beezz Construction Cleaning – Arlington, TX Apr 2016 – Dec 2021

• Supervised team in preparing newly renovated buildings for client move-in.

• Oversaw dusting, mopping, and waste disposal to meet quality standards.

• Ensured compliance with health and safety protocols. Manager

Alberta Creek Marina – Kingston, OK Jan 2013 – Apr 2016

• Directed payroll, hiring, scheduling, and tax management for marina operations.

• Managed property and boat rentals, ensuring compliance with lease agreements.

• Increased customer satisfaction through improved service delivery. Manager

Dark Corners Gas Station – Kingston, OK Feb 2013 – Mar 2016

• Managed daily operations, including payroll, scheduling, and inventory control.

• Reduced cash shortages by implementing reconciliation and security processes. Night Auditor / Front Desk Clerk

Candlewood Suites – Ardmore, OK Feb 2014 – Dec 2015

• Prepared daily reports of guest activity and room occupancy.

• Handled reservations and event bookings months in advance.

• Maintained cleanliness and organization across 425 rooms. Shift Supervisor

SHS Group – Euless, TX Sep 2011 – Nov 2012

• Supervised 32 employees at a mystery shopping agency.

• Scheduled and managed 53 telemarketers within budget.

• Coordinated recruiting and interviewing of new employees. Technical Support Representative

IRT Call Center – Ada, OK Jan 2009 – Jul 2011

• Provided technical support and troubleshooting for wireless services.

• Negotiated solutions that decreased product refurbishment rates.

• Promoted upgrades and plans, increasing sales revenue by 13%. Education

High School Diploma Tishomingo High School – May 2009 Skills

Technical Support & Troubleshooting Customer Service Data Entry & Order Processing Network & Software Support Management & Team Leadership Microsoft Office Suite Conflict Resolution Process Improvement

Certifications & Licenses

• Forklift Certification

• Driver's License

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