Internal Auditor Consultant Experienced in Compliance and Risk

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Curriculum vitae

Heliopolis –Cairo-Egypt

Tel:010********* 01000/559808

E:mail :********.******@*****.***

Zeinab el sheikh

Personal data:

Date of birth :25\6\1976

Place of birth :Cairo

Country of nationality: Egypt

Gender :Female

Marital status :Married

Education:

First university degree:B.A law

University :Cairo university

Faculty :law

Major :law

Grade :pass

Graduation year :1998

High school name :kollayete el -banat

Spoken language :Arabic Degree: Excellent

English Degree: v. good

French Degree: v. good

Certificate:

* Quality Management System ISO9001:2015-14001 Environment Management Systems-18001

Health And Safety

*Business Development

* Customer satisfaction course

* Course International commercial arbitration

Computer skills:

Office 2000

Internet

out look express

Career objectives:

- Strong Charisma .

- An outgoing and confident personality.

- Excellent communication and presentation skills

a flexible approach.

- Strong research and interviewing skills .

- Strong script writing skills .

- Calmness under pressure and the ability to work to strict deadlines.

- Multi-tasking ability

- A good memory, for recalling facts, figures and scripts

- The ability to work well as part of a team.

Qualification :

Excellent oral and written communications &negotiations skills

Excellent time management skills &ability to work towards deadline.

Carry out the duties and responsibilities.

Strong and analytical skills.

Work under pressure.

Work experience :

Job Title :External Auditor

Employer :Bureau Veritas

Employer Country: Egypt

From : 6/2018

Job Description : Inspecting/reviewing statements to catch errors and misstatements, Audit findings and recommending improvements,Risk assessment .

Audits current controls and performance monitoring elements to assess effectiveness.

Assess the effectiveness of the QMS and the organization’s overall performance.

Associating the individual elements of ISO 9001-14001-18001 with the main business processes. Compliance with the standard is verified by checking the processes and their implementation.

looking for real progress towards the quality objectives. It is one of the few things that measures the effectiveness of the complete QMS.

Focusing on the Risk Assessments and opportunities.

looking carefully at the methods a company uses to focus on the customer Requirements/needs and also External providers .

Picking the nonconformities, both product and system,(major-Minor) are treated and the methods used gives an insight into how methodical a company is. Nonconformities need good control and no failures here permitted.

looking for a link between the nonconformities and corrective action.

looking for a link between the risk-based thinking and improvement process .

2)Job title : Consultant Internal audit Manager

Employer : Tecno Group ( service for petroleum company )

Employer country : Egypt

From :jan 2012: 201

Job Description : ensuring service is being carried out in accordance with the company's policy and procedures Manuel. control all the whole work system for all department (call center- collection dept.-customer service -developing –marketing –human resource –Supply chain-Tendering-Production-Maintenance).

Audits current controls and performance monitoring elements to assess effectiveness.

Works with the QA Manager to develop, implement, monitor and manage the company’s

compliance with internal control requirements.

Interact with various levels of management and staff in conducting interviews and testing internal

Process.

Audits/tests ongoing processes to assure continued compliance.

Prepares report(s) based on the results of stated audits/tests to be presented and shared with

senior staff.

Assists in the oversight of the management and maintenance of the policies and procedures for

Risk Testing, Fraud Prevention, and Internal Controls.

Conduct financial and operational audits as requested.

Audits statements for accuracy, and determines allowable expenses.

Identify process improvements that lead to cost savings or revenue enhancement opportunities.

Review and evaluate policies and procedures.

Ensures that all information of confidential nature is held in a secure and confidential method.

Assist with external audits.

Ensure that all audit records and documentation are accurate and in compliance with applicable

Regulations.

Ability to work independently, with limited required direction and guidance.

3)Job title :Relation ship Corp Manager –compliance Unit manager

Employer :Citi bank

Employer country :Egypt

From :June 2004 till august 2008

Relation Ship Manager Corporate 2006:2008

Job description :

Responsible for the incoming & out going Corporate requests.

Handling all customers problems if they are facing any.

In charge of handling all new companies needed with their top management.

Follow up on customer satisfaction survey.

Follow up on customer satisfaction survey.

Solicit new to bank and new to product leads.

Retain existing clients through focused relationship management activities.

Provide advice on potential financial solutions based on identified needs.

Resolve client queries.

Analyze financial requirements of customer and match with banks products offerings.

Develop opportunities to increase the sales production.

Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.

Coach and assist the relationship officers to enhance productivity and achieve the set targets.

Compliance Unit Manager from 2004:2006

Job Description:

check the client’s status to avoid any money laundry.

Implements procedures to ensure compliance with regulations and advises internal departments on how to meet compliance requirements.

Leads investigations of suspicious activity and pursues corrective actions, notifying authorities as necessary. Analyzes loss trends and suggests modifications to loss reduction strategy.

Stays informed on changes to all related banking regulations.

4)Job title :Internal Audit Manager

Employer :Fancy speed cargo systems

Employer country: Egypt

From :June 2002 to march 2004

Job description : control the system process for every department marketing- Supply chain -customer service-human resources-accounting& general office manager).

Lead planned audits into the company, including organizing teams, inspecting accounts, checking compliance with applicable laws, detecting ineffective or inefficient practices and verifying financial records.

Organize and present meaningfully detailed reports to communicate the results of an audit to company management.

Supplement written reports with suggestions for changes in policy.

Communicate with other departments to verify records and confirm company policies.

Evaluate company inventory, records, worker statements, assets, payrolls, cash on hand, insurance, tax statements and annuities, and use the information to guide financial policy.

Decide whether the company’s financial actions and policies reflect its intentions, and make judgment to improve the company’s trajectory .

inform management immediately if there is a discrepancy.

Review past data, stay informed about new developments and be prepared to integrate changing procedures into a current policy.

5)Job title :call center manager –quality control manager

Employer :First service

Employer country: Egypt

From :May 1999 to may 2002

Job Description:

Quality Control : 2000:2002 (Mobiserve -Oras invest-Collect-First Service)

ensuring service is being carried out in accordance with the company's policy and procedures Manuel. interface with mobinil in respect of their requests and our reply; control all the whole work system for all department (call center- collection dept.-customer service -developing –printing-marketing –human resource general manager-Delivery –Maintenance-Top Management ).follow the complaints system between the client and the company

Call center Manager :1999:2000

Hire, train and onboard new Call Center Agents as required to meet quotas.

Provide coaching and assistance to call center agents on an ongoing basis.

Process weekly sales leads reports for submission to management.

Oversee and ensure conflict resolution between associates and customers.

Ensure that all employees follow the company’s best practices for call center management and operations.

Develop presentations and talks to motivate and educate call center agents.

Communicate company goals to associates so every employee understands his or her role

Investigating client's complaints.

Conduct periodic surveys of customers and potential customers to ensure quality control.

6) Job title : customer service (subscription of mobinil"s shares)

Employer :Egyptian American bank

Employer country: Egypt

From :May 1996 to April 1999

Job description :

Welcome customers to obtain information and explain available services.

Cross selling all the bank’s products.

Increasing the branch customer base.

Ensure service excellency.

Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank

policies and procedures.

Perform an outside calls to increase the branch customer base Feed the system with all information obtained from customers.

Open all types of accounts (current, savings, time deposit, saving certificates) Answer Customer inquiries and correct errors).

Presents funds received from customers to the Teller for deposit & obtain receipt for customers

Helps customer complete any application.

Receiving complaints from customers & register them & deliver it to the concern person.

Solve client’s problems within his/ her responsibility.

Handling all inquiry received from clients (position – statements – T/Ds maturity ).

Taking customers orders in subscribing to new forms for mobinil"s shares .

Hobs:

reading * water ballet 's election 1990*judging from 2019 till now

swimming *Water polo team

Availability :I am able to start work after 1month from announcement .

As :full time

Career objectives: External Audit Duties & To lead a section\department of call center –customer service consumer &corporate- Banking-quality control and consultation internal audit (Quality Management system iso 9001 -140**-*****)-Instructor .

Presented by : Zeinab el sheikh

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