Hospitality Lead with VIP Experience
Resume:
Service Industry Resume
Erica Brown
Dallas, TX
Phone: 972-***-****
Email: *********@*****.***
Professional Summary
Polished, guest-focused hospitality professional with 6+ years of experience in high volume restaurants, rooftops, nightlife, and members only concepts. Known for delivering elevated guest experiences, managing reservations and VIP flow, and maintaining calm under pressure. Strong communicator with a natural ability to build rapport, drive repeat business, and represent luxury brands with professionalism and warmth.
Core Skills
Guest Relations & VIP Management
High Volume Hosting & Service
Reservation Systems (OpenTable, Resy)
Tableside Etiquette & Upscale Service
Conflict Resolution & De Escalation
Team Communication & FOH Coordination
Cash Handling & POS Systems
Brand Representation & Client Retention
Professional Experience
Lead Server
PALMA – Dallas, TX
2025
Lead server in a high profile, design forward dining and nightlife destination. Managed full-service sections during peak volume, including order taking, pacing, and guest experience from greeting to close.
Delivered elevated, detail-driven service to VIP and high spend clientele. Coordinated directly with bartenders, runners, and management to ensure seamless service flow. Drove check averages through confident menu knowledge, upselling, and curated guest recommendations.
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Membership Coordinator / Server
Soho House – Portland, OR
2023 – 2024
Provided full-service dining and beverage service to members and VIP guests in a private club environment.
Maintained precise table timing, coursing, and guest pacing in both restaurant and rooftop settings. Handled high guest expectations with professionalism, discretion, and consistency. Built strong member relationships through personalized, detail-oriented service. Supported service team communication to ensure seamless FOH execution. Lead Server / Rooftop Server
54thirty Rooftop – Denver, CO
2021 – 2023
Lead server in one of Denver’s highest-volume rooftop venues. Executed high-volume cocktail and bottle service with precision and speed. Managed large-party sections and VIP tables while maintaining luxury-level service. Trained new servers on service steps, pacing, and POS systems. Thrived under extreme volume while maintaining composure and guest satisfaction. Front of House Server
Federales – Denver, CO
2020 – 2021
Delivered fast-paced, high-volume food and beverage service during peak dinner and nightlife hours.
Maintained accurate order execution, table turns, and guest satisfaction under pressure. Balanced large sections with consistent energy and professionalism. Provided upbeat, guest-first service during heavy rush periods. Event & Hospitality Staff
The 4C Group – Denver, CO
2019 – 2020
Provided FOH support for private events, brand activations, and high profile gatherings. Assisted with guest check in, seating, coat check, and general guest experience. Education
Master of Arts – Political Science
University of Colorado Denver
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Bachelor of Arts – Political Science & Communications Colorado State University
Additional Strengths
Strong emotional intelligence and guest awareness
Confident in luxury, nightlife, and members only environments Reliable under pressure during peak service
Professional appearance and demeanor at all times
References available upon request
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