Office Administrator & Front Desk Specialist

KGOMOTSO GLORY LERATO MOTSOANE

Office Administrator / Receptionist

Vanderbijlpark, South Africa

Phone: 079-***-**** 068-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Dynamic and versatile administrator with extensive experience in front desk management, public relations, credit administration, HR support, and client service. Founder of Ndalo Events and Ndalo Construction, bringing strong organisational, communication, and project coordination skills. Known for professionalism, efficiency, problem-solving, and excellent customer service delivery. Seeking an administrative or receptionist role where I can contribute strong office management, communication, and coordination skills.

WORK HISTORY

Ndalo Catering — Administrative Coordinator

• Managed calendars, appointments, travel arrangements and front office operations.

• Maintained filing systems, documentation, reports, and departmental communication.

• Coordinated events, handled inquiries, and improved customer satisfaction.

• Streamlined administrative processes and implemented improved systems.

• Supported HR with onboarding, interviews, and staff coordination.

• Oversaw budgeting, expense tracking, vendor negotiations, and procurement.

• Supervised staff, facilitated payroll, and monitored office workflow.

• Enhanced organisational efficiency through proactive problem-solving. Ndalo Construction — Human Resources Manager

• Provided high-level administrative support to executives.

• Organised meetings, events, schedules, and team-building activities.

• Ensured compliance with policies and maintained accurate records.

• Improved communication by developing newsletters and administrative manuals.

• Streamlined travel arrangements, meeting coordination, and office systems.

• Supported project management through documentation and progress tracking.

• Managed filing systems, inventory, and front desk backup support. Menza Group International — Public Relations Coordinator (Sept 2019 – Oct 2020)

• Planned events, seminars, and corporate engagements.

• Created media content, managed internal/external communications.

• Developed PR strategies, press releases, and media campaigns.

• Maintained relationships with media, influencers, and stakeholders.

• Analysed campaign performance and provided client reporting.

• Designed communication materials, marketing content, and newsletters. Vaal University of Technology — Credit Administrator (2013 – 2019)

• Assisted clients with credit applications, disputes, and financial inquiries.

• Handled credit reports, evaluations, reconciliations, and loan feasibility.

• Ensured compliance with financial and industry regulations.

• Prepared reports, managed portfolios, and monitored credit risks.

• Improved departmental efficiency through training and process enhancements.

• Maintained strong client relationships and supported financial decisions. South African Post Office — Transport Assistant (2010)

• Coordinated fleet operations and implemented new management systems.

• Handled logistics, inventory checks, and emergency support.

• Improved communication between drivers and dispatch. CMS Construction — Receptionist Administrator (2009 – 2010)

• Managed incoming calls, front desk operations, and visitor assistance.

• Provided administrative support, filing, scheduling, and document handling.

• Assisted with company events, travel arrangements, and office coordination. Kelly Recruitment Agency — Front Desk Receptionist (2009)

• Handled check-ins, calls, appointments, and customer support.

• Maintained front office presentation and data entry. EDUCATION

UNISA — BCom Honours: Industrial & Organisational Psychology (2023) Northwest University — BA Behavioral Sciences (2022) Vaal University of Technology — Diploma Public Relations (2018) Sedibeng TVET College — Management Assistant: Communications (2016) SKILLS

Office administration, Reception management, Filing, Scheduling, Travel coordination, HR support, Credit administration, Customer service, Excel, Word, Google Suite, Data entry, Office inventory, Bookkeeping support, Project administration, Report preparation, Vendor management, Communication, Time management, Event planning.

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