Administrative Support & ISO Coordinator with 10+ yrs experience

Vivian L. Samson

Long Beach, CA *****

***********@*****.***

SUMMARY

Administrative assistant and ISO Coordinator with 10+ years of experience in providing customer service and administrative support demonstrating solid interpersonal, communication, meticulous diligence, and critical thinking skills; goal oriented, initiative-taking, and adaptive learner. Possess a degree in Business Management (BBA), well versed in MS Office and I am bilingual English/Tagalog.

EXPERIENCE

SPI Staffing (Contract) Compton, CA

Falltech 2024

Purchasing Assistant

• Data entered shipping manifests into the GP system.

• Responsible for filing packing list, manifests and other logistics related documents.

• Responsible for non-inventory purchases

• Assisted Receiving Department fixes receiving issues or discrepancies.

• Performed logistics tasks as assigned.

Goodridge, USA Torrance, CA

Quality Administrative Assistant/ ISO Coordinator 2018-2024

• Oversaw the document control process to ensure accuracy and compliance with ISO standards.

• Managed the overall administration of plant ISO procedures and manuals to maintain regulatory compliance.

• Maintained all updates to documented information, provided document control, and effectively managed obsolete information.

• Conducted the annual document review with all departments.

• Managed and maintained various databases including document control, corrective action, non- conforming materials, quality records and quality metrics.

• Functioned as the administrator for Engineering change requests (ECR)

• Maintained and monitored the MRB list and MRB shed.

• Facilitated the weekly ECR and MRB update meetings.

• Scheduled and participated with the Manager in conducting Internal Audits, third-party audits, and Management reviews.

• Conducted internal audits to ensure compliance with the ISO-9001 2015 standards.

• Performed administrative support to the Quality manager.

• Collected and prepared the monthly KPI report.

• Help conduct thorough investigations of non-conformances using the required corrective action form and root cause analysis.

• Assisted in onboarding new suppliers and updated the approved supplier list annually.

• Assisted in training employees on the QMS and work instructions and updating the training matrix.

• Assisted in the data migration from Lotus Notes to SharePoint

• Assisted in Quality Management Review preparation, facilitated QMR review and follow-up on assigned action items.

• Assisted in receiving inspection.

• Assisted Warehouse/stores in receiving incoming materials, picking parts and order packaging.

• Helped maintain various records such as the stamp log, tooling and equipment and calibration records and training records as part of document control. AppleOne Employment Services (Contract) Long Beach, CA Clerk - City of Long Beach, Marine Bureau 2017-2018

• Provided administrative support functions to the Superintendent of the Marina Operations

• Created and edited documents and various correspondence

• Initiated purchase requisitions and processed purchase order.

• Processed invoices for payment and performed reconciliation.

• Performed research related projects.

• Expedited closure of existing purchase orders and met Financial Management’s 2017 Year-End requirements.

ALL Management Corporation Manhattan Beach, CA

Client Relations Associate- Business Development 2012 – 2016

• Assisted in the creation of website to help college dropouts go back to school to finish their college education.

• Performed research on market activity and assessed current and future trends.

• Researched website content ideas; helped write and edit articles and other website content.

• Responded to feedback and questions from website users.

• Assisted in scheduling and organizing meetings, presentations, and facilitation of focus groups.

• Performed customer service and administrative support duties.

• Reviewed potential and previous contracts.

ALL Student Loan Corporation Los Angeles, CA

Supervisor - Loan Originations Dept. 2007- 2012

• Managed the activities of employees, motivated towards goals, and coached for improvement.

• Assisted in overseeing the day-to-day operations of the department.

• Processed and disbursed Federal student loans.

• Researched and managed escalated processing issues to address problems and provide solutions.

• Assisted in the development and testing of automated processes.

• Trained and cross-trained employees

• Created standard processing procedures targeted at resolving issues and minimizing errors.

• Helped improve the department’s internal processes to exceed customers’ needs and expectations.

ADDITIONAL SKILLS

Multi-line phones (25+), Typing (40-46 wpm), 10 Key (10,000 kph) ISO Internal Auditor

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