Customer-Focused Operations Specialist

LINDSAY MARTIN

Las Vegas, NV ***** ************@*****.*** 206-***-****

Authorized to work in the U.S. Customer-Focused Fast-Paced Specialist

PROFESSIONAL SUMMARY

Dedicated and resilient professional with 7+ years of diverse experience in customer service, warehouse operations, logistics, and event vending. Known for fast learning, reliability, and strong communication skills. Able to thrive under pressure, adapt quickly, and deliver results across various environments—from fast food to freight logistics to stadium events. Ready to bring hustle and heart to the next opportunity.

WORK EXPERIENCE

Appointment Setter / Cold Caller

Ennovate Home Marketing – Las Vegas, NV Aug 2023 – Present

• Make 300–500 outbound cold calls per day to homeowners, scheduling appointments for energy-efficient home improvement consultations

• Promote products including dual-pane Anlin windows, TexCote exterior coatings, HVAC systems, and Alumawood patio covers

• Qualify leads, overcome objections, and book in-home appointments for project consultants

• Clearly communicate product benefits and cost-saving advantages, driving homeowner interest

• Consistently meet or exceed weekly booking quotas in a high-volume, fast-paced sales environment

Event Vendor

Event Management Solutions Inc. – Las Vegas, NV Aug 2022 – Present

• Sell and serve beverages at major sports and entertainment events (NFL, NHL, concerts) at Allegiant Stadium and T-Mobile Arena

• Deliver high-volume service with speed and a positive attitude

Content Moderator

TELUS International – Las Vegas, NV Sep 2022 – Oct 2022

• Reviewed and tagged content accurately based on company guidelines

• Ensured platform compliance and maintained community standards

Customer Service Representative

DHL Supply Chain – Las Vegas, NV Jul 2021 – Feb 2022

• Checked in/out truck drivers; created BOLs and updated Google Docs in real-time

• Supported warehouse operations and coordinated outbound logistics

Order Picker / Packer

SmartTalent Staffing / Tommy Bahama – Renton, WA Oct 2020 – Feb 2021

• Picked and packed customer orders in a fast-paced warehouse

• Used RF scanners and ensured accuracy in shipping

Crew Member

MOD Pizza – Kent, WA Feb 2020 – Jun 2020

• Prepared food and handled customer orders with speed and accuracy

• Maintained a clean and organized workspace

Pier Agent

SMS Intl. Shore Operations / Intercruises – WA & NV 2015 – 2019 (Seasonal)

• Verified guest documents for cruise boarding

• Delivered top-tier customer service and handled guest inquiries

GSOC Operator

Golden State Overnight – Kent, WA Jan 2018 – Jan 2019

• Answered calls regarding package tracking and pickups

• Logged information accurately and resolved customer issues promptly

EDUCATION

High School Diploma / General Studies

Seattle Vocational Institute – Seattle, WA 2016

SKILLS

Customer Service, Call Center Support, Logistics, Inventory & Stocking, Microsoft Office & Google Docs, Forklift & Pallet Jack, RF Scanners, Basic Math, Typing (60+ WPM), Order Picking, Shipping/Receiving, Time Management, Leadership, Communication, Merchandising, Canvassing, Administrative Support, Sales Support

CERTIFICATIONS

• Food Handler Certification – Valid

• ServSafe Alcohol – Valid

ASSESSMENTS

• Call Center Customer Service – Highly Proficient

• Reliability (Work Style) – Expert

• Medical Billing – Familiar

• Verbal Communication – Completed

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