Dedicated Customer Service Specialist with CRM Expertise

JESSICA SMITH

PROFESSIONAL SUMMARY

Dedicated and reliable Customer Service Professional with strong communication skills and experience handling high-volume phone, email, and live-chat inquiries. Known for resolving issues quickly, maintaining a positive attitude, and delivering excellent customer experiences. Tech-savvy, fast learner, and ready for immediate remote or on-site employment. EXPERIENCE

Customer Service Representative, (Remote), Datalot 2022-2024

• Managed 60–80 inbound calls daily, providing troubleshooting, account support, and product assistance.

• Maintained a 95% customer satisfaction rating through efficient and empathetic service.

• Processed orders, refunds, and account updates accurately.

• Used CRM systems including Zendesk and Salesforce to document and track customer interactions.

• Delivered timely responses through chat and email support channels. Front Desk / Administrative Assistant, Sunrise Office Services — Miami, FL 2020-2022

• Greeted visitors, answered calls, and managed appointment scheduling.

• Assisted customers with billing concerns, service requests, and account access.

• Performed accurate data entry, filing, and administrative support tasks.

• Helped train new staff on phone procedures and office systems. Retail Customer Service Associate, Big Value Retail — Pembroke Pines, FL 2018-2020

• Assisted customers with purchases, returns, and product inquiries. 305-***-****

*************@*****.***

Miramar,FL

• Operated the cash register and balanced daily transactions.

• Upsold store promotions and loyalty programs.

• Resolved customer concerns to maintain a positive shopping experience. EDUCATION

Barry University — Miami Shores, FL

Associate of Science in Information Technology

SKILLS

Phone, Email & Live Chat Support

Conflict Resolution & Problem Solving

Call Handling & Ticketing

Data Entry

CRM Software: Zendesk, Salesforce

Microsoft Office, Google Workspace

Typing: 55+ WPM

Zoom, Slack, Teams

Order Processing

Technical Troubleshooting

Multitasking & Time Management

AVAILABILITY

Full-Time • Remote • Immediate Start

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