Ambitious Technical Support Professional with Empathy

Nathan Yeboah

Support Specialist

Technical Support Specialist with strong customer facing experience, skilled in troubleshooting hardware, software, and connectivity issues in fast-paced environments. Known for empathetic communication, translating technical concepts into clear solutions, and maintaining a calm, professional presence under pressure. Passionate about technology, problem-solving, and helping customers get the most out of their device aligned with Apple’s mission to enrich lives through innovation and support. ******.******@*******.*** 289-***-**** Brampton, Ontario SKILLS

• Hardware & Software Troubleshooting • Device Setup & Technical Diagnostics • Customer Experience & Empathy • Clear Technical Communication • Problem Solving & Analytical Thinking • Multitasking in High-Traffic Environments • ServiceNow, Zendesk, Microsoft Office • Team Collaboration & Knowledge Sharing • Documentation & Case Tracking WORK EXPERIENCE

Technical Support Specialist

GigCX Marketplace

03/2023 - Present, Brampton, Ontario

Helps businesses handle volume spikes, seasonal demand, or hard-to-staff shifts without hiring permanent staff. Offers cost-efficiency for companies by reducing recruiting, onboarding, and infrastructure expenses; eliminates the need for brick-and-mortar contact centres in many cases. Provides workers with flexibility and remote work options.

• Troubleshoot hardware, software, and connectivity issues for users across multiple platforms. • Communicate complex technical information in simple, customer-friendly language. • Maintain calm and professionalism while managing high support volumes. • Document cases, diagnostics, and resolutions with accuracy. • Assist users with navigation, configuration, and device optimization. • Collaborate with team members on complex or urgent issues. Customer Service Representative

Foundever

02/2021 - 07/2022, Toronto, Ontario

Foundever is a global customer-experience outsourcing and business-process outsourcing company that supports large brands by handling customer service, technical support, sales, and other back-office operations. Assisted customers with account access and online navigation. • Provided empathetic support and de-escalated complex situations. • Handled high-volume inquiries with accuracy and clear communication. • Ensured proper documentation and follow-through on all customer cases.

Title/Position

Workplace/Company

EDUCATION

UX/UI Design

University of Toronto

03/2021 - 09/2021, Toronto, Ontario

Google Cyber Security Certificate

Coursera

10/2024 - 06/2025, Toronto, Ontario

TECHNICAL SKILLS

Tools Microsoft Outlook, Excel, Word,

ServiceNow, Zendesk

Hardware Hardware: Laptops, mobile devices,

communication equipment, peripherals

REFERENCES

Available upon request

Achievements/Tasks

Achievements/Tasks

Contact this candidate