Customer Service Professional
Resume:
Audrey Parrish
Clermont, FL
Objective: To work for a professional organization where I can contribute as a team member. Looking for a career not just a 9-5 job.
Work Experience
Manager
VOAC Timeshare Exit Company - Clermont, FL December 2019 to Present Manage team at call center. Schedule calls for our Senior Analyst to discuss their options to exit their timeshare. Make calls and assist in meetings and training when needed.
Medical Assistant
Family Health Center - Clermont, FL February 2019 to May 2019 Patient charting, vitals, preparing procedure rooms, preparing injections, assisting physician with ultrasound guided injections, suture and staple removal for post-op patients, placing patients in various types of braces for knees, shoulders, ankles, etc.
● Soft casting patients with minor fractures.
● In charge of scheduling all MRI's, CT scans, bone density scans, and obtaining authorizations for such procedures. Handled medication refill requests, cleaned and sterilized rooms daily.
Customer Service Rep
Aetna - Orlando, FL
August 2018 to December 2018
Aetna Specialty Pharmacy Call Center
Provide excellent customer service to medicare/Aetna members concerning their health benefits.
• Answer customer questions and educate members on a professional level regarding to eligibility, enrollment, billing, balance due, benefits process enrollments, and claims research ICD - 9 and CPT coding. on occasional problem solving / researching and follow up within 24 to 48 hours with results.
• Provide customer service for members and providers. Manage personal profiles, answered questions about benefits, claims / enrollments. Assisted providers with benefits and coverage.
Medical Assistant
Provident Orthopedics and Sports Medicine Center, LLC - Clermont, FL March 2018 to July 2018
Prepare patients for examination, escort them to the treatment room and be present during examination/ treatment to assist the physician in treatment procedures ● Answering incoming telephone calls, greet patients, entertain inquiries, and facilitate correspondence with regards to their treatment in the clinic ● Liaising with the orthopedist in booking patients' appointments in line with their schedule to facilitate smooth flow of operations ● Collecting results of patients' tests from the laboratory, sort them out and make them available to the orthopedist before he/she attends to patients ● Recorded medical histories and vital signs of patients by carrying out proper checkup on them before consultation with the physician ● Sterilized equipment before and after treatment and properly dispose used containers and items to avoid infection ● Supervised drug refills and place supply orders as directed by the orthopedist, and inspect delivered items for durability to avoid the use of substandard or expired products ● Explaining medication instruction to patients based on orthopedist's prescription and advise them on special diets to fasten their recovery ● Filled insurance information inspect insurance authorizations and provide officials with accurate information of patients' health ● Cleaning the treatment room to avoid infection, and get it ready after use for the treatment of other patients ● Created and fill patients' chart with relevant and current information about their health condition, and update chart with changes and progress in patients' health Registered Pharmacy Technician CVS Caremark - Clermont, FL May 2016 to October 2017 Maintain the pharmacy inventory by checking pharmaceutical stock to determine inventory level. ● Anticipating needed medications and supplies.
● Placing and expediting orders; verifying receipt; removing outdated drugs.
● Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations.
● Protect patients and employees by adhering to infection-control policies and protocols.
● Organizes medications for pharmacist to dispense by reading medication orders and prescriptions. ● Preparing labels; calculating quantities.
● Assembling intravenous solutions and other pharmaceutical therapies.
● Maintain records by recording and filing physicians' orders and prescriptions.
Medical Assistant (trained)
Orthopedic Center for Sports Medicine - Clermont, FL January 2016 to May 2016 Patient charting, vitals, preparing procedure rooms, preparing injections, assisting physician with ultrasound guided injections, suture and staple removal for post-op patients, placing patients in various types of braces for knees, shoulders, ankles, etc.
● Soft casting patients with minor fractures.
● In charge of scheduling all MRI's, CT scans, bone density scans, and obtaining authorizations for such procedures. Handled medication refill requests, cleaned and sterilized rooms daily.
Administrative Assistant/ Front Desk Manager Vascular Specialists of Central FL - Clermont, FL February 2009 to April 2011 In charge of scheduling all patients' procedures to include CT, MRI, XRAY, US at various locations to manage AAA. Answered phone calls, faxing, and filing.
● Collected insurance payments as well posting charges to be billed. Verified benefits daily. Scheduling of patients.
● Managed front staff of three to make sure all processes were running smooth.
● Assisted in new hires and training them up front and back office duties. ● Assisted doctors as needed in back office to include medical assisting.
Administrative Assistant in Radiology/Floater/Transporter South Lake Hospital - Clermont, FL August 2006 to January 2008 Checking in and out of patients, answered all incoming calls, faxed reports of tests to ordering physicians. ● Verified information in the PACS system.
● Made CD of films for patients and helped patients with obtaining medical records per HIPPA guidelines, transported in-house patients to have tests done, pre-medicated patients with iodine allergy, printed radiology films and reports daily.
Education
Nursing
University of Central Florida - Clermont, FL January 2016 to January 2020 Registered Pharmacy Technician Lake Sumter State College
2016
Real Estate School
2010
HS Diploma
Life Springs Christian Academy Savannah
2001 Skills
• faxing (4 years)
• filing (5 years)
• Medical Assistant (5 years) • Quick Books (2 years) • scheduling (6 years) • Customer Care • Customer Service • Call Center • Customer Support • CSR Certifications and Licenses Registered Pharmacy Technician
Present
Registered Pharmacy Technician for 3 yrs Medical Assistant Trained Additional Information Computer Skills: • MS Word, • Excel, • Outlook, • Quick Books, • Timberline Medical Software, Organizational Skills:
• Multi-tasking, faxing,
• Filing, doctor referrals,
• Scheduling of surgeries and all appointments • Insurance verifications for visits and surgery • Med Master and E- Clinical Works, etc.
Other Skills:
● Pharmacy tech
● Experienced Medical Assistant
● Front and back office skills
● Administrative and Office Management-Medical Field ● Medical Billing ● Great communication and written skills ● Experienced in many EHR systems as well as QuickBooks
Contact this candidate