Seasoned Hospitality-Healthcare Ops Leader, General Manager Candidate

Steven Todd Lehman; CDM, CFPP

***** ********* **** ****

Midland, North Carolina 28107

704-***-**** (Mobil)

***********@*****.***

Over 20 years of multi-site operational leadership experience within the hospitality sector of a healthcare environment, having a focus on leading functional food service operations. I offer impressive experience in operational leadership inclusive of patient services, retail, culinary, regulatory compliance, quality assurance, workplace and food safety, human resources management, and financial controls within a variety of accelerating roles over the years, meaningly lead applying a respected customer service approach.

I have a proven track record of successful relationship building, leading with a purpose, conveying and gaining respect then entrusting a team to drive compliance sustaining a regulatory concentration, then, driving patient satisfaction and standardization within a controlled cost environment.

I am enthusiastic to share my multi-unit expertise contained by an operational excellence approach to Premier Health as the Regional Director of Operations for Food and Nutrition Services accompanied by a trusting, transparent, ethical and loyal partnership, then celebrating successful outcomes achieved within conformed parameters and goals.

Experience:

Morrison Healthcare May 2020 – July 2025

Vision: To be a world class provider on contract food services and support services, renowned for great people, great service, and great results.

Operationally: Serving thirty countries within five sectors under eighteen brands supported by 580K Associates with an annual revenue of $5.6B

Regional Director of Operational Quality Assurance, Standardization & Safety – Atrium Health, Charlotte, NC

Accomplishments:

Reduced penalties enforcing regulatory compliance, across health system, decreasing penalty fines based on contractual KPI’s earned additional business.

Responsibilities

Provided operational leadership for the region, holding on-site teams accountable for execution and compliance of all required programs, operational performance and implementation of new strategies.

Oversight to program compliance for: patient services, retail and culinary.

Created a secure environment and initiated employee satisfaction programs.

Ensured contractual compliance and fiscal responsibility initiatives were met, driving standardization across the region.

Training and onboarding of new hires re: QA and Safety components.

Fiscal responsibility for budget compliance.

Shared responsibility for patient satisfaction and driving scores from a regional level.

Human resource management, sourcing, hiring and taken appropriate actions taken to uphold policy and procedure.

Lead efforts of associate workplace safety and food safety initiatives, conducted investigations and reported required data to appropriate sources and agencies.

Responsible for execution, training, implementation and compliance to corporate policy and procedures.

Development, implementation, and individualized integration of Morrison Healthcare Regulatory QA programs, then, meeting organizational goals, operational excellence and compliance to DOH, TJC, CMS, DNV, USDA and OSHA.

Managed all employee training, CEU tracking, position compliance and executed all mandatory training.

Preventive Controls integrated for all Food and Beverages; inclusive of allergen awareness and compliance and label requirements, ensuring the safeguarding of ingredient, allergen and nutritional information are met and enforced.

Oversight to supply chain and purchasing efforts ensuring proper sourcing, handling of food and recalls were managed correctly.

Managed employee health requirements to effectively comply to all health-related mandated procedures, initially and ongoing.

Directed the facilities process flow engaging personnel in all areas of food safety and quality within the flow of food.

Managed Allergen Preventive Controls Program ensuring accurate allergen labeling on finished food

products and prevention of allergen cross contact and patient safety was the number one priority within Food and Nutrition.

Managed sanitation programs across the region, conducted regular internal audits, and partnered with all third-party agencies (governmental and private).

Developed and motivated all departmental staff (front line associates and leadership) re: compliance, held all appropriate associates accountable for adherence to required regulatory expectations.

Bon Secours Mercy Health System Inc., Cincinnati, Ohio 2013 – 2020

A Health Care Organization guided by a desire to express love and care for those who are sick, poor, and dying through a religious motivation then operate in accordance with the directives and policies of the Catholic health care ministry.

Corporate Administrator (Managed Volume of $66M); Hospitality Programs (Corporate Supply Chain ERP)

Accomplishments:

Wrote system contract to minimize risk with added accountability to contracted partner. Increased KPI compliance, reduced cost through effective efficiencies, enforced consistency and compliance of operational goals and programs.

Responsibilities

Corporately and strategically developed, directed, and executed operational Leadership of contracted Hospitality Services within sixty-six health care facilities inclusive of the hospital portfolio.

Enforced contract compliance and responsible for overall management of the contracted services for the health system.

Focused on quality improvement, patient satisfaction, regulatory compliance, patient safety, realization of contractual KPI’s and cost containment.

Accountable for administering and managing, Hospitality contracts within an Enterprise level (non-clinical).

Negotiate system agreements within the Hospitality division (Food and Nutrition, Patient Transportation and Bed Lift and Vending Contracts.

Oversight of hospitality centered construction projects and wellness programs.

Initiated and managed RFI and RFP’s system wide.

Regular financial reporting to C-Suite and Board of Directors of contract performance.

Aramark Healthcare - South Region 2010 – 2013

Director of Food and Nutrition Southeast Operations Support Director (Managed Volume of $26M)

CMC NorthEast, Concord, NC

Responsibilities:

Responsible for all campus Food and Nutrition service operations containing several locations (managed volume of $8.6M).

Managed eighteen Managers and one hundred and sixty-five Associates.

Regional support of Aramark contracted locations within the Southeast ($18M).

Project Manager

Area Support; South Region

Responsibilities:

Program development and training of Aramark culture, programs, and processes. Regional support for business needs throughout the South Region.

St. Joseph of the Pines, Southern Pines, NC 2009 – 2010

St. Joseph of the Pines is a member of Catholic Health East, and a comprehensive network providing high quality Senior Living and Health Care services for Residents and Patients.

Regional Director of Food & Beverage (Managed Volume $19.5M)

Responsibilities:

Operational oversight of Food and Beverage services to six facilities (Independent, Assisted Living, Skilled and Respite Care)

Managed six Directors and one hundred and twenty-five associates.

Bell Senior Living, Greensboro, NC 2007 – 2009

Steven D. Bell & Company, Bell Partners; a privately held real estate investment and management firm headquartered in Greensboro, N.C. Focused on the acquisition, financing, management and disposition of quality apartment communities, commercial and senior housing properties.

Divisional Director of Dining Services and Organizational Supply Chain Purchasing Initiatives (Managed Volume $25.4M)

Responsibilities:

Regional oversight of LTC Dining Operations consisting of twenty-eight communities (IL, AL, SNF & Rehab) within a five-state geography.

Managed twenty-six Directors and three-hundred associates.

Member of the Due Diligence Team evaluating new acquisitions for purchase or management agreement of communities.

Negotiated all purchasing contracts of goods and services outside the Food and Beverage Department.

Sodexo Senior Services 1990 – 2007

Area General Manager

Responsibilities:

Regionally directed and managed Dining Services in Acute Care and Senior Care communities across three states.

Managed volume $19.7M

Area workplace and food safety Coordinator – Southeast

Education:

MS Master of Health Care Administration, Pfeiffer University, Charlotte, NC

MS Master of Business Administration, Pfeiffer University, Charlotte, NC

BA Business Administration, Pfeiffer University, Charlotte, NC

BS Management Information Systems, Pfeiffer University, Charlotte, NC

AAS Hotel and Restaurant Administration, S.U.N.Y. - Suffolk College, Riverhead, NY

ANFP CDM CFPP

NRA Serv Safe Certified Serv Safe Facilitator Serv Safe Proctor

Cert. HACCP Certified – Rutgers University

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