Customer Service Professional with 6+ Years Experience

MARIA MURILLO

*****.****@*****.*** 909-***-**** Oceanside Ca,92057

Positive, upbeat Customer Service brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer Service

Bilingual [Language] and English

Customer Support

Daily Reporting

Staff Training

Data Entry

Customer and Service-Oriented

Customer Service Associate Monoprice - Brea, CA 01/2016 - Current Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Trained new hires on products and services, best practices and protocols to reduce process gaps. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Answered inbound calls, chats and emails to facilitate customer service. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Fielded customer complaints and queries, fast-tracking for problem resolution. Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. UEI College Ontario, CA 08/2011

M.D.: Medical Assisting

Citrus High School Fontana, CA 05/2006

High School Diploma

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Summary

Skills

Experience

Education and Training

Languages

Contact this candidate