Senior Outreach Coordinator & Behavioral Therapist
Resume:
Michelle Lynn Herman
Senior Outreach Coordinator /Behavioral Therapist
Desert Hot Springs, CA 92240
****.*********@*****.***
Highly motivated professional with over 10 years of entrepreneurial, mental health, management and medical experience. Capable of creating and maintaining professional and loyal relationships with co- workers, staff and clients. Extensive experience in managing administrative and sales employees as a business owner and marketing and sales professional. Comfortable working independently as a manager and leader and as a collaborative team member. Excellent training, educating, motivating and supporting skills. Competent in applying years of business acumen and experience, exercising decisive judgment to meet and exceed organizational goals.
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Analyst with extensive experience in Outreach, Behavorial Therapy. Proficiencies include (ABA) Applied Behavior Analyst, Enrichment Teaching and Individuals with developmental disabilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caseworker
Community Intergrated Network inc.-Yucca Valley, CA Present
Responsibilities:
Assess client and family needs out in the field
Meet with clients at their homes or where they are currently residing Develop comprehensive care plans for families and the senior population to become self-sufficient Coordinate needed services with Inland Regional Center ( IRC ) Develop links with a continuum of services and agendas Maintain up-to-date client records
Provide crisis and/or short-term counseling
Provide information and referral to community and staff Engage in outreach activities
Ensure compliance with all Department of Housing and Urban Development policies Provide initial and ongoing client assessments; development, implementation, of their Individual service plan ( ISP) and evaluation of a housing plan; coordination, and monitoring of supportive services in accordance with the client's needs.
Therapeutic early intervention specialist
Sevita-Palm Desert, CA
January 2021 to April 2024
• Plan, schedule and provide weekly early educational in-home services for a caseload of infant/toddlers with disabilities including developmental delays and programs for children diagnosed with autism spectrum disorders.
• Administer and document all program assessments and updates accurately to meet timelines.
• Design, implement, and adapt activities for language, cognitive, fine and gross motor, sensory, self- help, and social/emotional development, for each individual child, utilizing best practices.
• Model effective adult-child interactions and provide written information on parenting, child development, and provide parents/guardians with written weekly activities and effective coaching.
• Monitor, document, and share the child’s progress with the family and team.
• Assessments conducted with the DAYC-2 curriculum. Outreach Coordinator
ATAP-Desert Hot Springs, CA
April 2019 to April 2024
• Currently, I am the Regional Director of the Desert. Desert Hot Springs through Calexico.
• I conduct Outreach Services throughout our Senior Community Centers.
• Since I started with the company, I have already implemented several services.
• Food Distribution every two weeks through a local church, that come to our Centers an Distributes food to our low income Seniors in need.
• Free Pet Services, a local nonprofit organization called SNIP is coming out with a Mobile Clinic to preform needed services on our local Senior Residents beloved animals, such as Vaccinations, Spaying, Neutering, Bathing and Nail Clipping In Desert Hot Springs California.
• I created a weekly Water aerobics class for all our Seniors.Therapeutic Arts & Crafts, Monthly VIP Resident Awards given out, Monthly VIP Resident Party’s, Field Trips, Potlucks, Monthly Center Guest Speakers, Informational Assistant Programs, Weekly Health Tip Advice,Conduct Weekly Support Groups. Conducts monthly home visits, Upon request individual Support Session May be conducted as well, Plus many other services as needed by our senior community. Behavioral Therapist
Knighten Services. C.O.R.L LLC-Banning, CA
January 2018 to April 2019
• Referred clients to other programs and community agencies to enhance treatment processes.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Documented all patient information including service plans, treatment reports and progress notes.
• Efficiently gathered information from families and social services agencies to inform development of treatment plans.
• Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
• Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities.
• Quickly responded to crisis situations when severe mental health and behavioral issues arose.
• Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
• Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
• Developed appropriate policies for the identification of medically-related social and emotional needs of clients.
• Interacted with clinical staff and external resources such as school or community personnel.
• Executed appropriate risk-assessment and mitigation strategies.
• Administered medication to patients presenting serious risk of danger to themselves and others.
• Guided clients in understanding illnesses and treatment plans.
• Organized theme-related courses and events.
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
• Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
• Charted and recorded information in client files.
• Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
• Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
• Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
• Autism spectrum
• Developmental delays
• Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
• Led patients in individual, family, group and marital therapy sessions.
• Tracked client movement on and off the unit by documenting times and destinations of clients.
• Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
• Effectively managed time and caseloads based on 14 consumers at a time.
• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Developed comprehensive treatment plans for patients diagnosed with opioid addiction.
• Organized treatment projects that focused on problem solving skills and creative thinking.
• Evaluated patients for psychiatric services and psychotropic Medication. Business Owner
Nu-2-U Thrift Store-Sonora, CA
September 2011 to February 2019
• Capitalized on $70, 000+ over [ 7 years of business with peak annual revenue generation of $82,000 a year.
• Owned and managed daily operations of an upscale Thrift Store business, including supervising employees and providing onsite training and continuing education to staff.
• Resolved issues quickly through meticulous research and quick decision making.
• Oversaw daily operations of the Thrift Store ] business, including 30 employees across 2 ] locations.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Developed business and marketing plans and prepared monthly financial reports.
• Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
• Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
• Assessed all aspects of business operations to implement a realistic annual budget.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Calculated credit amounts and commission payouts, invoiced merchandise to be sold, and generated credit memos for returned merchandise.
• Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for a consignment fashion, perfume and accessories store.
• Mentored newly hired employees to take on responsibilities and tasks with understanding.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Developed all three business from the ground up and prepared records and operations for a smooth handover to new owners.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Interviewed, trained, and supervised up to 17 employees, including 4 supervisors, to achieve sales goals.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Kept up-to-date on all regulatory changes affecting business operations.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment. Business Owner
Copper Thrift Store-Copperopolis, CA
February 2009 to September 2011
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Assessed all aspects of business operations to implement a realistic annual budget.
• Calculated credit amounts and commission payouts, invoiced merchandise to be sold, and generated credit memos for returned merchandise.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for a consignment fashion, perfume and accessories store.
• Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Developed Copper Thrift business from the ground up and prepared records and operations for a smooth handover to new owners.
• Mentored newly hired employees to take on responsibilities and tasks with understanding.
• Selected and developed a 4 -member staff to execute daily operations.
• Interviewed, trained, and supervised employees, including 4 supervisors, to achieve sales goals. Business Owner
Medical Pro's-Copperopolis, CA
January 2009 to September 2011
• Developed favorable relationships with vendors and contractors, facilitating contract negotiation and the implementation of marketing and sales strategies.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Owned and managed daily operations of the Discount Drug Mart plus Pharmacy Services business, including supervising employees and providing onsite training and continuing education to staff.
• Kept up-to-date on all regulatory changes affecting business operations.
• Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for a consignment fashion, perfume and accessories store.
• Developed business and marketing plans and prepared monthly financial reports.
• Resolved issues quickly through meticulous research and quick decision making.
• Maintained records, production, inventory, income, and expenses.
• Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
• Maintained up-to-date knowledge of all statutory requirements and regulations.
• Contracted with a local pharmacy to fill all medications from our patients primary care doctor.
• Insurance billing
Customer Care Representative / Driver
Quest Diagnostics Inc-Palm Springs, CA
January 2004 to December 2007
• Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
• Enhanced customer satisfaction ratings by effectively resolving issues.
• Resolved escalated customer issues quickly to drive client retention.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Addressed customer inquiries and resolved complaints.
• Mitigated financial discrepancies, accurately executing computer-generated monetary, costs, reimbursements and concessions data.
• Coordinated logistics and verified equipment shipment and medical specimens Office Staffing Manager
CHAS Home Health Care-Palm Desert, CA
January 2002 to December 2004
• Successfully led key projects which resulted in a successful home healthcare company
• Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Attended networking and creative events to identify new talent and artistic works in local community.
• Organized and coded all documents related to due diligence for acquisitions.
• Inputted information from customer calls and onsite service visits into the company's system
• Worked effectively on Medical assessments
• Planned and executed Job / career Fairs
• Provided onsite training.
• Tracked attendance, payroll, and timesheets.
• Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.
Medical Courier Stat Driver
Uni-Lab Corp-North Palm Springs, CA
December 2003 to January 2004
Uni-Lab was bought out by Quest Diagnostics Inc.
• Used strong time management skills to coordinate deliveries in timely manner.
• Performed daily pickups of medical specimens from all their PSC labs and transported them to our Stat Lab to preform Tests on the specimen samples.
• Alerted customers regarding weather-related delays to pickup or delivery.
• Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
• Evaluated operational records and made scheduling adjustments to maximize efficiency.
• Picked up and delivers Stat Medical Specimens within a three hour window. Job Coach
Cole Vocational Services-Banning, CA
January 2001 to January 2003
• Taught workshops on building resumes, completing applications and searching for jobs.
• Maintained comprehensive database and file systems of supporting document, test scores and history information.
• Updated and improved core guidelines, procedures and tracking programs.
• Tested individuals for job aptitudes, personality traits
• Worked with individuals to complete application documents for relevant vocations.
• Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
• Collaborated with team members to identify and accomplish agency objectives.
• Referred clients to partner agencies for additional services.
• Explained program offerings and requirements to clients and answered related questions.
• Compiled data, provided analysis and gathered it into extensive reports to distribute to all appropriate personnel.
• Offered direct development assistance to business and institutional clients, including coordinating siting and permit approvals.
• Assessed Residents psychosocial needs in a long-term care atmosphere.
• Maintained a comprehensive database of job listings.
• Evaluated team member performance and offered constructive feedback.
• Educated residents and families about available services and resources.
• Reviewed staff work and gave comprehensive and constructive feedback.
• Facilitated parent support groups that addressed topics such as positive discipline
• Conducted needs assessments
• Led weekly program management meetings.
• Coordinated discharge planning to create smooth transitions into the community.
• Managed a caseload of 4 clients at any given time.
• Wrote an average of 24 comprehensive reports and presentations each month.
• Determined customer eligibility for benefit programs and services.
• Maintained up-to-date and accurate program files and records.
• Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
• Entered client data in a centralized database and maintained up-to-date case records for all clients.
• Mentored less experienced case managers and therapists.
• Oversaw volunteer logistics, including schedule, inventory and transportation management.
• Operated computers and portable radios during special programs.
• Kept up-to-date, thorough and accurate case files.
• Ensured that services, including counseling, case management, education and job training, were provided to a diverse client base.
• Managed all clinical and administrative aspects of the agency's mental health services.
• Ensured that services including counseling, case management, education and job training were provided to a diverse client base.
• Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
PBX Operator
Desert Medical Group-Palm Springs, CA
January 2000 to January 2001
• Developed and updated the business phone directory.
• Provided training and coaching to new PBX operators.
• Answered calls with a friendly and polite approach to ensure excellent customer service.
• Managed corporate phone services for a business with 700 + employees.
• Answered up to 500 + calls per day in a fast-paced environment.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports.
• Represented office personnel and company brand in regular client correspondence.
• Compiled and uploaded files into records management system.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
• Answered incoming phone calls and sorted, distributed and sent mail correspondence.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Developed more efficient filing systems and customer database protocols.
• Improved office efficiency, managing client correspondence, record tracking and data communications.
• Facilitated day-to-day operations, including staff recruitment, public relations and business development.
• Automated office operations, as well as managed client correspondence, record tracking and data communications.
• Strengthened traceability by developing organization systems for contracts, records, reports and call sheet agendas.
• Maintained up-to-date department organizational chart.
• Received and screened high volume of internal and external communications, including email and mail.
• Returned all emails and calls within 24 hours of receipt.
• Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
• Pleasantly welcomed visitors, answered phone calls and maintained the reception desk in the most professional manner.
• Designed electronic file systems and maintained electronic and paper files.
• Developed and implemented record management procedures.
• Data entry Medical Charts, verily Health coverages for patients medical appointment. Education
Bachelor's degree in Child Psychology
California State University-Stanislaus - Columbia, CA September 2007 to November 2011
Certified Business Management in Business Management Columbia Community College - Columbia, CA
September 2006 to June 2007
Nurse assistant in Nursing
Tendercare school of Nursing - Rogers City, MI
1999
Associate in Psychology
Redlands Community College - Redlands, CA
1997
High school or equivalent in General high school
Redlands East Valley High School - Redlands, CA
1995
Skills
• TRAINING (10+ years)
• OPERATIONS (10+ years)
• SALES (10+ years)
• INVENTORY (10+ years)
• FILE (10+ years)
• CUSTOMER SERVICE (10+ years)
• PBX (3 years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• THERAPY (10+ years)
• AVAYA (Less than 1 year)
• BOOKKEEPING (10+ years)
• CASH (10+ years)
• CASH HANDLING (10+ years)
• CHANGE MANAGEMENT (10+ years)
• DETAIL-ORIENTED (10+ years)
• ENERGETIC (10+ years)
• EXCEL (10+ years)
• EXCELLENT MULTI-TASKER (10+ years)
• INVENTORY CONTROL (10+ years)
• INVOICE (10+ years)
• LOSS PREVENTION (10+ years)
• MAINTENANCE (10+ years)
• MERCHANDISING (10+ years)
• MICROSOFT OFFICE (10+ years)
• MULTI-TASKER (10+ years)
• ORGANIZATION SKILLS (10+ years)
• POS SYSTEM (10+ years)
• PROBLEM SOLVER (10+ years)
• PROMOTIONAL (10+ years)
• RELATIONSHIP BUILDING (10+ years)
• SALES PROFESSIONAL (10+ years)
• SELF MOTIVATED (10+ years)
• STAFF TRAINING (10+ years)
• STRONG COMMUNICATION SKILLS (10+ years)
• TEACHING (10+ years)
• TEAM PLAYER (10+ years)
• TELECOMMUNICATION (10+ years)
• VISUAL MERCHANDISING (10+ years)
• SCHEDULING (10+ years)
• TIME MANAGEMENT (10+ years)
• Public Relation (10+ years)
• Public Health (10+ years)
• Social Work (10+ years)
• Mental Health (8 years)
• Lead Generation (10+ years)
• Quality Improvement (10+ years)
• Outreach Coordinator (10+ years)
• Senior Resident Service Coordinator (10+ years)
• Spanish
• Applied Behavior Analysis (5 years)
• Account Reconciliation (10+ years)
• Accounting (10+ years)
• Leadership Experience (10+ years)
• Supervising Experience (10+ years)
• English
• Multilingual
• Workforce Development (10+ years)
• Experience with Children (5 years)
• Childcare (9 years)
• Data Collection (10+ years)
• Autism Experience (10+ years)
• Hospitality Experience (2 years)
• Behavioral Therapy (5 years)
• Addiction Counseling (5 years)
• Crisis Intervention (10+ years)
• Individual / Group Counseling (10+ years)
• Group Therapy (10+ years)
• Computer Literacy (10+ years)
• Mechanical Knowledge (10+ years)
• Administrative Experience (10+ years)
• Clerical Experience (10+ years)
• Microsoft Excel (10+ years)
• Case Management (5 years)
• Motivational Interviewing (10+ years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Marketing (10+ years)
• Developmental Disabilities Experience (5 years)
• Medication Administration (10+ years)
• Word Processing
• Program Management (10+ years)
• Financial Report Writing (10+ years)
• Event Planning (10+ years)
• Workers' Compensation (10+ years)
• Employee Evaluation (10+ years)
• Conflict Management (10+ years)
• Mentoring (10+ years)
• Epic (4 years)
• Data Mining
• Microsoft Access (10+ years)
• Recruiting (10+ years)
• Behavioral Health (10+ years)
• Office Manager Experience
• Management Experience (10+ years)
• Research (10+ years)
• Fundraising (10+ years)
• Crisis Management (7 years)
• Cognitive Behavioral Therapy (5 years)
• Child & Family Counseling (5 years)
• Budgeting (10+ years)
• Intake Experience (5 years)
• Mental Health Counseling (5 years)
• Program Development (10+ years)
• Human Resources (10+ years)
• Home Care (5 years)
• Medical Terminology (10+ years)
• Phone Etiquette (10+ years)
• Medical Records (5 years)
• Microsoft Word (10+ years)
• Powerpoint (10+ years)
• Acrobat Professional (10+ years)
• Adobe Photoshop (4 years)
• iOS (10+ years)
• Keynote (9 years)
• Payroll (10+ years)
• Bookkeeping (10+ years)
• Organizational Skills (10+ years)
• Keynote (10+ years)
• DocuSign (7 years)
• Sales Experience (10+ years)
• HR Sourcing (10+ years)
• Microsoft Powerpoint (10+ years)
• MDS (10+ years)
• Courier (10+ years)
• Interviewing (10+ years)
• Food Service (3 years)
• Data Entry (10+ years)
• Negotiation (10+ years)
• QuickBooks (10+ years)
• Health coaching (9 years)
• Computer networking (10+ years)
• Driving (10+ years)
• Documentation review (10+ years)
• Management (10+ years)
• Social media management (10+ years)
• Meeting facilitation (10+ years)
• Child protective services
• Proofreading
• MailChimp
• Fair Housing regulations
• Property management
• Planograms
• Intake
• Medical receptionist
• HIPAA
• CPT coding
• ICD-10
• Medical scheduling
• Human resources management
• Curriculum development
• Early childhood education
• Lesson planning
• Behavioral therapy
• Special education
• Teaching
• Medical records
• Interviewing
• Training & development
• Public relations
• Supervising experience
• Clerical experience
• Leadership
• Mentoring
• Human resources
• Google Docs
• Data collection
• Child & family counseling
• Curriculum development
• Social work
• ICD-10
• Program management
• Personal assistant experience
• Records management
• Adult education
• Nursing
• Hospital experience
• Child protective services
• Medical terminology
• Conflict management
• Classroom experience
• Pediatrics
• Account management
• Customer relationship management
• Preschool experience
• Mobile devices
• Telecommunication
• Budgeting
• Marketing
• Customer service
• Childcare
• Bookkeeping
• Databases
• Social media management
• Typing
• EMR systems
• Project management
• Analysis skills
• Accounting software
• Sales
• Negotiation
• Outside sales
• POS
• Merchandising
• Fraud prevention and detection
• Computer networking
• Driving
• Research
• QuickBooks
• Office management
• Employment & labor law
• HR sourcing
• Sourcing
• Mac OS
• Schedule management
• Front desk
• Compliance management
• Recruiting
• Apple Keynote
• Documentation review
• Classroom management
• Adobe Acrobat
• Account reconciliation
• Windows
• Experience working with students
• Retail sales
• Planograms
• iOS
• Microsoft Access
• Relationship management
• Continuous improvement
• HIPAA
• Payroll
• Banking
• Kronos
• Tutoring
• Senior leadership
• DAYC-2 Assessment
• IFSP
• IEP
• Working with people with autism
• Applied behavior analysis
• Patient assessment
• Organizational skills
• Intake
• English
• Remedy
• Spanish
• Behavioral health
• Data entry
• Time management
• Medical documentation
• Patient care
• Communication skills
• Experience with children
• Working with people with disabilities
• Infants
• Infant care
• Management
• Report writing
• Administrative experience
• Working with people with developmental disabilities
• Microsoft Office
• Microsoft Excel
• Medical office experience
• Dental office experience
• Microsoft Word
• Practice management
• Computer skills
• Contracts
• Vendor management
• Microsoft Powerpoint
• Event planning
• Product management
• California labor law
• Presentation skills
• Phone etiquette
• Multilingual
• Bilingual
• Medication administration
• Caregiving
• Property management
• Accounting
• Case management
• Motivational interviewing
• Customer support
• Care plans
• Children
• Childhood development
• Writing skills
• Early intervention
• Cognitive behavioral therapy
• Safety plans
• Behavior management
• Microsoft Outlook
• Computer literacy
• DocuSign
• Adobe Photoshop
• Purchasing
• Google Suite
Awards
First and only Pet Food Bank opens up in two counties. 2011
I owned my second business in Copperopolis California with that being said, I saw a grave need to start an immediate Food Bank for Pets..
i was nominated by our amazing
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