Supply Chain Manager Candidate with Results-Driven Leadership
Resume:
M A R K D O U G L A S
H E A R N
***********@*****.***
Arkadelphia, Arkansas 71923
PROFESSIONAL SUMMARY
I am a dynamic, results-oriented Sales Executive with extensive experience leading high-performing sales teams across major accounts in the consumer goods and retail industries. I have a proven track record of driving revenue growth, developing strategic partnerships, and implementing innovative sales programs. I am recognized for my ability to build strong relationships with retailers, coach sales teams to exceed their goals, and align business strategies with organizational objectives. My impeccable work ethic complements my approach. WORK EXPERIENCE
Director of Sales- Arkansas Scholarship Lottery, State of Arkansas-Department of Finance and Administration, Jan 2020 Oct 2025
Lead statewide sales operations supporting multimillion-dollar lottery revenues, funding Arkansas academic scholarships.
Manage a team of Regional Sales Managers and Sales Representatives covering all lottery retail accounts.
Develop and execute sales strategies to increase instant ticket and online game sales year over year.
Oversee key account partnerships with major retailers, ensuring strong execution of promotions and product launches.
Prepared and presented material to executive leadership to achieve accountabilities. Monitored and identified current and future business trends to maintain profitable sales in periods of low and high demand.
Advised and coordinated resources and staff to achieve schedule, growth and sales goals. Provided detailed reports on sales performance, forecasting future trends for strategic planning purposes.
Resolved customer complaints in a timely and satisfactory manner, maintaining positive relationships.
Streamlined sales processes through the adoption of new technologies, improving efficiency. Set individual and team sales targets, tracking progress towards goals with regular reviews. Fostered partnerships with other businesses for cross-promotion opportunities, enhancing brand reach.
Implemented customer relationship management (CRM) systems to improve client retention rates.
Organized sales events and trade shows to increase brand visibility and generate leads. Provide performance reporting, sales forecasting, and strategic insights to the Executive Director.
Implement training and development programs that improve field sales execution and customer service.
MH
Jan 1994
Regional Sales Manager- Arkansas Scholarship Lottery, State of Arkansas-Department of Finance and Administration, Jan 2009 Jan 2020
Directed field sales operations across multiple regions, leading a team of 10 Sales Representatives.
Increased instant ticket and online sales year-over-year through targeted retailer support and promotions.
Strengthened relationships with independent and chain retailers, improving product placement and visibility.
Provided coaching, mentoring, and performance evaluations that enhanced team productivity and morale.
Collaborated with leadership to design statewide sales strategies and marketing campaigns. Operations Manager, Procter & Gamble, Jan 2006 Jan 2009, Cincinnati, OH Directed operations for a high-volume distribution facility, ensuring efficiency, compliance, and cost controls.
Managed cross-functional teams, increasing productivity and operational throughput. Supported sales teams with inventory management and timely delivery of consumer goods. Sales Representative, Gillette Company, Jan 2001 Jan 2006, Boston, MA Managed regional sales territory for a leading consumer brand. Built and maintained strong retailer relationships, achieving consistent sales growth. Executed in-store promotions and merchandising strategies to maximize brand visibility. Key Accounts Representative, Sherwin-Williams Company, Jan 1999 Jan 2001, Cleveland, OH Managed relationships with high-value regional and national accounts. Drove sales growth through custom programs, merchandising, and promotions. Partnered with corporate buyers to increase product penetration across markets. Assistant Store Manager, Sherwin-Williams Company, Jan 1994 Jan 1999, Cleveland, OH Supervised daily store operations, inventory control, and staff management. Delivered strong customer service and supported regional sales objectives. Helped drive consistent year-over-year store sales growth. EDUCATION
Bachelor of Science, Business Administration
Henderson State University Arkadelphia, AR
SKILLS
Sales Strategy & Execution Team Leadership & Development Retailer & Key Account Management Performance Metrics & Reporting Promotional & Marketing Programs Customer Relationship Management
(CRM)
Negotiation & Strategic Partnerships
HONORS ACHIEVEMENTS
Public Service recognition from Zeta Phi Beta Sorority, 2025 Sherwin-Williams Salesperson of the Year, 2000
Consistently achieved and exceeded sales growth targets in the lottery and consumer goods industries.
Recognized for leadership in expanding the Arkansas Scholarship Lottery retailer network. Implemented sales initiatives resulting in measurable increases in scholarship funding. COMMUNITY SERVICE & VOLUNTEER WORK
Men United-
Organization dedicated to bettering the community through service that helps the elderly and children in need.
Phi Beta Sigma Fraternity- Mu Beta Sigma Graduate Chapter Service Organization helping the community through service events and school adoptions and mentorship.
Contact this candidate