Customer Service & Data Support Professional

Kristina Randle

Fountain, MI ***** ****************@*****.*** +1-231-***-****

Customer Service Professional dedicated to ensuring outstanding customer satisfaction. Enthusiastic team player with a love of learning new skills and developing new relationships, always looking for new experiences.

Authorized to work in the US for any employer

Work Experience

Sherman Township Treasurer

April 2021 to May 2025

I collected property taxes and handled accounts and money for the Township of Sherman. I processed tax payments, deferred properties, disbursed monies at time sensitive deadlines, as well as monthly meeting reports and all other associated job duties. BS&A software was the main program used, as well as other word processing applications for letters, spreadsheets, etc. My job was not only related to finances but helping the people in my community. Making time to listen to their issues and either solve them myself or direct them to the appropriate department was a large part of my position.

Customer Service Associate

Lowe's - Ludington, MI

February 2019 to March 2020

I worked on the front end of the store which includes but is not limited to the customer service desk where duties include solving customer issues, answering a multi-line phone system, ringing up customer purchases, handling deliveries and internet orders, etc. I also worked in the cash office setting up registers for the new business day, balancing drawers from the previous business day, and solving offage issues when necessary. I worked at other cash registers when needed as well as pulling customer orders from the receiving department and greeting and wishing customers a great day.

Assembly Worker

Randstad at Haworth - Ludington, MI

March 2020 to April 2020

As an Assembler I put together product for orders, making sure it is sturdy and flawless. (I have only had this job a few weeks before we were laid off due to COVID 19)

Teller

Preferred Credit Union - Ludington, MI

March 2018 to October 2018

Provided excellent customer service to members. Completed transactions as requested by members, complying with rules of job. Handled cash daily, balanced cash drawer at close of day, worked at drive thru window, opened new accounts for new and existing members.

Teller

West Shore Bank - Scottville, MI

March 2017 to March 2018

Provide exceptional customer service to all customers and prospective clients. Process transactions using

Experience (Jack Henry software). Cash handing with most transactions. Cash advances, cashiers' checks, money orders, etc. Balancing a drawer. Keeping sensitive information private and making sure to identify customers properly. Keeping a neat and clean work space as well as maintaining a neat and professional appearance.

Service Desk Associate/Cashier

Home Depot - Ludington, MI

July 2013 to March 2017

Provide excellent customer service to customers in all situations. Work with store-specific computer programs designed to set up purchases, deliveries, and installations of merchandise for customers. Making judgment calls and resolving issues as it relates to what the store sells in merchandise and services. Running a register and handling multiple forms of payment. Using a multi-line phone system. Developing personal relationships with customers to enhance their shopping experience.

Connections Center Associate/Customer Service Supervisor

Walmart - Ludington, MI

October 2005 to June 2012

Customer Service Supervisor

2010 to 2012

Oversaw the front end of the store, from the cash registers to the road. Supervised cashiers, maintenance and lot associates. Scheduled lunches and breaks for cashiers. Ensured that the front end of the store and the parking lot were clean and customers were taken care of efficiently and left with a smile. Routinely processed transactions, collected carts from the parking lot, cleaned the bottle room, worked the customer service desk processing money orders, returns, bill payments, etc. Reconciled a change drawer daily and nightly.

Connections Center Associate

Connection Center

2005 to 2010

Set up cellular phone contracts and prepaid services. Dealt with muliple phone companies on behalf of Connection Center clientele. Maintained a pleasant demeanor while resolving difficult situations. Provided excellent customer service to all customers ensuring a well-informed and enjoyable experience. Sold electronics as well (televisions, gaming systems, cameras, computers, etc.). Operated a cash register daily.

Education

High school or equivalent in Business Management

West Shore Community College

2001 to 2002

Skills

•Cashier Customer Service

•Credit Union

•Bank Teller

•Cash Handling

•Customer Service

•CSR

•Customer Care

•Office Experience

•Phone Etiquette

•Bookkeeping

•Tax Experience

•Abiltiy to handle and resolve difficult situations in a professional manner

•Maintain a positive attitude in stressful situations

•Adapt to new environments and people

•Excellent communication skills with customers and fellow employees

•Outstanding written and verbal skills

•Providing exceptional customer service

•Proficient at mastering new skills

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