Operations, PR, and Sales Professional with Security Background
Resume:
Mark T Lennox
*** * ****** ****** ******* Sahuarita, AZ 85629
*************@*****.***
Professional Summary
A self-driven individual, who can handle stressful situations and is willing to go above and beyond. A Team player with excellent customer service, and patient relation skills. Clinical understanding in a hospital setting along with hospital discharge planning. Recognized in the healthcare community as a hospice liaison. Great verbal and written communication skills with team members, patients, and accounts. Experience in presenting hospice care plans and creating strategies to bring in more referrals. Focused on providing the best customer service possible and ensuring all patient needs are met.
Work Experience
Soulistic Hospice Tucson, AZ
Community Care Coordinator 2022-2024
●Develop new relationships with the Tucson, Green Valley, Marana, and Oro Valley community
●Maintain relationships with existing accounts
●Educate patients and families about hospice related benefits to patients and families
●Educate health care institutions, medical staff, and patients on hospice and the different
qualifications needed for hospice ( DMOH)
●Met with patients and families to go over options and to give them a better understanding of the benefits that are available to them
●Attend fairs and hold events to help build relationships
●Input daily activities in daily reports
●Log miles driven weekly
●Reading and understanding patient charts and diagnosis
●Obtaining required documentation from doctors, and facilities to start the hospice admission process for the patient
●HIPPA training
●Assist the office in the referral process making sure all information needed was available
●Contact referral team with regards of patients needs and DME
●Work closely with facilities for patient discharge to set up transportation to home
●Work closely with patient’s family to ensure they felt part of the transition into hospice by making a plan they were comfortable with to get the patient home
●Create strategic sales plans to attract referrals from new account
●Maintained relationships with existing accounts
●Met with patients and families to go over options and to give them a better understanding of what
hospice is and how it can be beneficial for the patient
●Held facility events to help build relationship
Education: Business/Information Systems-University of Phoenix: May 1998
Home Mortgage training-Scottsdale, Arizona
NUS Training Tucson Electric Power
NUS 1 and 2 also Heat Rate, DCS,,and Baghouse
United States Navy-Propulsion Engineering: February 1983 - February 1986 High School Diploma-Pueblo High School: June 1982
Skills and Special Training:
· Project Planning and Implementations
· Financial Analysis for Managers I & II
· Introduction to Software Engineering
· Information Resource Management
· Data Design & Information Retrieval
· Data Base Management Systems
· Programming Concepts
· Supervisor / Management
· Direct Sales & Marketing
· Team Building
Professional Experience:
2014 – Present Independent Contractor Henry Industries, 3764 E. Desert Wash Ct 520-***-****
Position: Driver Responsibilities: delivery of and accounting of medications to Assisted Care Living Facilities throughout Arizona.
3/2012 –2014 Peterson Kustom Collision, 4141 E. Tennessee St., Tucson, Az 85714 520-***-****
Position: Shop Manager Responsibilities: opening shop, customer care/dealership relations, sales of all Sherwin Williams Products, manage & oversee employee workforce,
prioritize daily task/jobs & completion of, quality control, parts/supplies ordering, logistics, collision / paint & body estimates, paint recommendation, intake and delivery to clientele
6/2011 – 3/2012 DMI-Direct Marketing Incorporated, Corporate Office Ogden Utah Position: Direct Marketing Sales Agent & District Manager Responsibilities: manage sales force (45 field reps), recruitment & training, motivate sales reps, ran Tucson & Phoenix-Metro area, maintained weekly sales team quota, liaison between Cox Communications & DMI, new customer sales, customer retention, building community relationships, ie: apartment complexes; customer credit checks, deposit collections, direct marketing
5/2006 – 2009 Alltel Express Locations, 1101 N. Wilmot Rd., Tucson, Az 520-***-**** Position: Store Manager Responsibilities: open closing store, setting store goals, scheduling employees, cellular phone sales and calling plan activations, customer service, deposits, inventory control
2/2005- 5/2006 Tucson Dodge, 4220 E. 22nd Street, Tucson, Az 520-***-**** Position: Sales Consultant Responsibilities: Public relations, influence new car purchase, take customers on demo-drives, know new product lines, gathering financial information for financing manager
1/2004 – present Self-Employed: Private/Personal Security (Sub-Contracted through Thunder Promotions)
Position: Security / Logistics Responsibilities: Public relations, provided personal security for Hector “Macho” Camacho, Sr. and Hector Camacho, Jr. at major venues and sporting events, logistics coordinator, established sponsorships and promotions, marketing events
1/2004- 5/2004 Wells Fargo Home Mortgage, 555 N. Wilmot, 2nd Floor, Tucson, Arizona 520-***-****
Position: Home Mortgage Consultant Responsibilities: Generate mortgage loans. Client /public relations; reviewing personal documents, pre-qualifying for loan processing; provided personal credit counseling & information increasing client ability to qualify for variety of home loans. Maintained accurate office records; utilized computer program software provided to me while handling multiple accounts at various branch offices. Completed various training programs as directed; on-line training on Respa guidelines and ethics.
5/2003-1/2004 Presidio Lending Group, Inc., 1580 N. Kolb Rd Suite 100, Tucson, Arizona 520-***-****
Position: Loan Officer Responsibilities: Public relations, reviewed client personal documents to pre-qualify for loan processing, provided personal credit counseling & information increasing client ability to qualify for a variety of home loans. Maintained accurate office records and utilized computer program software provided to me. Traveled around city to meet with customers in order to prepare and complete appropriate loan applications as needed. Sought
out and secured leads for new accounts.
2/2001- 2/ 2003 International Business Machines (IBM), 9000 S. Rita Road, Tucson, Arizona_ 520-***-****
Position: System Integration Management Professional Responsibilities: Maintaining Risc 6000 computer system and a LTO Machine allowing server backup on vital client data on a daily basis; 12 servers in state and 14 multiple servers statewide. Integrated, implemented and supported Tivoli Storage Manager (TSM). Performed quality assurance for data integrity, provided data recovery services, start up of new accounts for employees, and allowed the access of administrative rights to company programs and confidential information as well as training internal and external employees on Tivoli Backup Storage System.
1/1986 – 2/2001 Tucson Electric Power Company, 220 W. 6th Street, Tucson, Arizona 520-***-****
Position: Control Operator Responsibilities: Plant Operations consisted of maintaining stabilities of plant, steam system, electrical system, lube oil systems, cooling tower systems, feed water systems, boiler pressures; electrical system 4160 Bus to 480 Bus, transformers, lighting panels, switch gears. Operated tri-fueled boilers (coal, gas & oil), Westinghouse (DCS) digital boiler operating system, Pneumatic Controls, FoxBro, Bailey Control System, NUS training heat rate & air quality efficiency for state requirement, planned/ implemented migration from in-house legacy preventative maintenance database to Maximo Corrective Maintenance Management System (CMMS). Trained external employees and configured user interface within Maximo. Install various applications on the network and on stand-alone computers Experience in hazardous material removal and safety. Knowledgeable in EPA guidelines.
1/1983 – 1/1986 United States Navy
Position: MMOW Responsibilities: As Control Room Operator maintained boiler and all mechanical equipment and lighting; provided power to ships, propulsion engineering, A-school, PE basics and schematics, propulsion engineer studies, boiler plumbing, valves, tool recognition, water chemistry pump maintenance, pipe fitting, welding, damage control, hot plant, maintaining stabilities of plant, steam systems, electrical systems, lube/ oil systems, water and oil lab.
References
Judge Mitchell A. Kagen
Independent Police Auditor
City of Tucson
********.*****@********.***
Brian Richards
Director of Social Services
Sandstone of Tucson
Stepheny Thompson Norwood
Banner Cancer Center Social Worker
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