Senior Telecom Program & Account Manager Expert

TAMER AMMAR

Account Manager -Sr.Project Manager- Bidding manager

COM Vodafone account -Radio Access Stream Manager -Service Product Manager Profile

** ***** ** ********** ** Program Management,

Pre- sales Operations, Project management,

Operation Management, Product Management

over 24 years in the Telecom &IT Business.

Establishment, implementation & continuous

improvement to keep business operations

continuous on the Organization using my 23 years

professional in multinational companies.

Experience in EMEA region in which I successfully

handled many mega global projects with budgets

> 60 M USD.

Well-versed in Key Accounts Management

(Vodafone, Etisalat and Aramco), Contracts

Management, Service Management, Operation

Management & Vendor management.

Experience

Sr. Contracts Manager – IT & Technology ABG Accord Business Group - Dubai Monitor and supervise the implementation of contracts with partners and ensure adherence to contract governance. Handle IT, technology, and cloud computing services contracts. Work with the suppliers to resolve any discrepancies between the actual cost and the budgeted amount. Dec 2019

Jun 2016

Mar 2013

July 2011

Radio Solution Manager - Telecom Nokia Siemens Networks Provide technical response on NSN Radio Access products. Participate in identifying & qualifying NSN Opportunities in co-operation with Customer Team, in alignment with NSN and customers strategies. Create and update product configurations (BOQ) & features support for tendering for GSM, WCDMA, And HSPA & LTE using Network Configuration Tool & SSM Pricing Sheet. Mar 2011

July2009

Service Product Manager (Pre-Sales)- Nokia Siemens Networks Responsible for a group of customers within the Region and a member of the “Extended Care Team” In the Customer Account Teams supported. Use Consultative selling techniques to create customer interest in the Service Solutions. Calculates service costs and provides pricing recommendations. Guides Account Managers to build business pipeline and support them to gain Fixed Network business related know-how (new solutions, products, services, etc.).

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Prepares Statement of Requirements and Statement of Compliance and propose Care scope. Jun 2009

July2008

Radio Access Stream Manager – Nokia Siemens Networks Line Management Tasks includes Headcount planning, recruitment and Cost center management Driving employee satisfaction, motivation and Competence plan for team members. Resource planning, resource allocation, resource utilization/sharing. July 2008

May 2007

Radio Access Engineer - Nokia

Integration for New BSC’s, RNC’s and new sites to the Core (MSS). Configuration for the New BSC’s to NetAct throw IP Protocol. Update the Licenses, Acceptance and S/W upgrade. Meet with customers for technical discussions and workshops. Support pre-sales activities. Prepare and execute system testing, module testing and acceptance testing. May 2007

Sep 2006

Senior BSS Support Engineer - Orange

BSS activities for all Motorola Network all over Egypt which consists of 45 BSC, 1050 BTS and 3 OMC-R connected to 7 MSC.

Sep 2006

Aug 2000

**********@*****.*** +201********* 1 Hamouda Mahmoud ST – Nasr City- Cairo Contracts Manager – IT & Technology Naizak Global Engineering Systems – Saudi Arabia Contract Management & Resource Planning for All Projects to Saudi Aramco, Sabic, Marafiq & governments with Sourcing Team & Technical. Negotiating and managing vendors by establishing KPIs and SLAs for performance. In charge of leading contract life cycle activities. Customer Operation Manager – Telecom Vodafone account -MEA -Huawei Huawei July 2011- July 2013

Ensure all programs and Projects within the assigned accounts have accurate financial establishment, planning & reporting according to the process & Procedures using Agile approach. Build a personal customer relationship that reinforce trust and confidence. Manage account operations in the assigned account in consultation with the Account Manager. Handle customer and stakeholder engagement. Delivery portfolio including Radio BSS, Transmission, Core & IT projects. Skills

Financial Management

Vendor management

Coaching & mentoring

Contract Management

Leading & Supervising

Vendor Risk Control

Result oriented

Presentation skills

High ethical standard

Resource & Budget

Management.

Interests

Reading Football Cooking

Squash Gym Puzzles

Diving Horse ridding

T

References

Ahmed Hashem – Head of ICT in Ericsson

A

Education

PMP & RMP Certified -PGMP, PBA & Agile

- Certified Cost Professional.

Sales & Marketing Foundation in AUC

(American University in Cairo) July 2012

Bachelor of Engineering: Electronics and

Communication Department in Higher

Technological Institute, Jan 2000

Agile Fundamentals

Selling Skills

numerical & analytical

IOT Scrum Product owner

IOT Scrum Master

Profit and Loss

Dedication to objectives

jira knowledge

Negotiation, Persuading

& Influencing Skills

Project Manager – Telecom Huawei July 2013- Mar 2016 Monitor, direct and support the delivery to the customer (Etisalat) in well keep track of inter-project dependencies Scope, Time & Cost. Risk management, risk analysis, crisis management, business impact analysis & emergency response implementation to keep Business continuity, involving all relevant stakeholders & interaction with Senior Management. Manage the finances of the operations to meet the financial Budget.

Mar 2016

July 2013

Aug 2021

July 2020

Sr.Project Manager – IT & Telecom Diverse-ltd - Egypt Define project scope, plans & monitor all activities. monitor and handle changes, conflicts and critical issues within agile Framework. Digital transformation on business & Technology level. Manage customer relationship building confidence and trust, monitor BCM process to address the risk of unexpected disruptions or crises and minimize the impact on business operations

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Nov 2024

Aug 2021

Account Manager – CNS - Nokia – Vodafone Egypt

manages the Care Operations activities, acting as the interface between Nokia Customers and internal stakeholders. Ensuring the fulfillment of the Care contract in terms of Costs and SLAs, responsible for KPIs compliance, managing relationship with customers, supporting contract renewal, analyzing and understanding customer technology changes, with the objective of maintaining customer engagement, ensuring the correct Care operations and compliance of Care Financials targets. Now

Dec 2024

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