Operations, Sales & Facilities Leader with P&L Expertise

Samuel E. Spence

** **** ****** • Indiana, PA ***01

724-***-**** • **********@***.***

PROFESSIONAL SUMMARY

Operations and sales professional with 25+ years of P&L leadership in business to business sales and service environments. Proven track record improving profitability, scaling operations, driving process improvement, and developing high-performing teams. Expertise in plant operations, Lean/Six Sigma initiatives, route/service optimization, and business development. Known for reversing underperformance, growing revenue, and executing capital improvement projects in multi-site, union, and non-union environments.

PROFESSIONAL EXPERIENCE

City Uniforms and Linen – Findlay, OH

General Manager 3/2022 – 11/2025

Held full P&L accountability for a $15M textile services company.

Directed Plant Operations, Service, and Maintenance functions.

Coached and prepared leadership team to support 25% annual growth.

Implemented RFID garment and linen tracking and production tracking systems.

Exceeded annual profit goals; improved key operational metrics by 15%–22%.

Diamond Chemical Co. – East Rutherford, NJ

VP, Business Development 7/2020 – 3/2022

Managed P&L for a $20M laundry chemical division.

Maintained profit levels and service standards during COVID-driven sales and staffing disruptions.

Secured $300,000 in new customer contracts; led contract renewals.

TBR Associates (Tingue) – Saddle Brook, NJ

Senior Consultant 10/2016 – 7/2020

Designed and executed Lean/Six Sigma process improvement programs.

Built and delivered route upselling programs.

Prospected and acquired new clients; increased client revenue by $45,000 over two years.

Achieved 25%–45% gains in key metrics.

Developed employee training and skills development programs.

GA Braun, Inc. – Syracuse, NY

Territory Sales Manager 4/2016 – 10/2016

Managed equipment sales across a seven-state territory.

Sold $450,000 in industrial laundry equipment in first six months.

Led prospecting, sales, and customer relationship management activities.

Balfurd, Inc. – Tipton, PA

General Manager 9/2007 – 2/2016

Held full P&L responsibility for an $8.3M healthcare/linen supply business.

Turned four consecutive years of losses into profitability in first year.

Built and managed operating budget; grew business 40% through acquisitions and organic sales.

Generated $20,000 in new weekly sales personally.

Led facility through HLAC accreditation and $3.5M in capital improvements.

Designed customer service protocols to improve retention.

Clean Care – Pittsburgh, PA

Vice President & General Manager 10/2000 – 8/2007

Full P&L oversight for a $9.6M linen supply business.

Doubled weekly sales volume over four years through acquisition and organic growth.

Negotiated labor contracts (Teamsters, UNITE).

Increased route volumes 33%; reduced merchandise replacement costs 50%.

Implemented customer service protocol reducing lost business by 50%.

Paris Healthcare – DuBois, PA

Operations Manager 5/1998 – 10/2000

Managed production, maintenance, routing, and shipping as production scaled from 10M to 14M lbs.

Applied industrial engineering methods to create production standards.

Improved pounds per operator hour by 15%; reduced labor 1.5% and merchandise consumption 3%.

Oversaw three managers and 90 employees across two sites.

Clean Textile Systems – Pittsburgh, PA

Plant Manager 5/1993 – 4/1998

Managed production for a facility processing 6.8M lbs annually.

Supervised 40 union employees and two supervisors.

Maintained labor percentage despite increasing union wage scales.

EDUCATION

Penn State University – B.A.

PROFESSIONAL ACTIVITIES

Completed three years, Production Management Institute

Member, Gutheim Mixed Plant Cost Bureau (Industry Benchmarking Group)

Penn State University Alumni Association

Laundry News Panel of Experts

TRSA Hospitality Committee

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