Operations Leader with Hospitality & Retail Experience
Resume:
Marquisha Cork
Dallas, TX *****
***************@*****.***
Work Experience
Shift Manager
Pizza hut-Odessa, TX
May 2023 to December 2023
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved XX% increase in sales through effective staff training and motivation
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
Housekeeper supervisor
LaQuinta hotels-Odessa, TX
March 2019 to December 2019
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
Cashier Manager
Walmart-Odessa, TX
October 2010 to December 2012
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns Front desk auditor
Executive Inn and Suites-Odessa, TX
June 2005 to December 2005
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
Crew leader
McDonald's-Odessa, TX
April 2005 to December 2005
• Led a team of XX crew members in daily tasks and assignments, ensuring efficient completion of projects
• Trained new crew members on proper safety protocols and job procedures to maintain a safe work environment
• Coordinated with project managers to prioritize tasks and allocate resources effectively
• Managed inventory of materials and equipment, optimizing usage and minimizing waste
• Implemented time management strategies that improved productivity by XX%
• Performed quality control inspections to ensure adherence to project specifications and standards
• Collaborated with other departments to coordinate workflow and resolve any issues or conflicts that arose during projects
Education
High school diploma (High school)
Permian high school-Odessa, TX
August 1999 to June 2003
Skills
• Guest relations
• Customer relationship building
• Management
• Leadership
• Hospitality
• Food service management
• Shift management
• Food service inventory management
• Food industry
• Team management
• Cash handling
• Food handling
• Customer service
• Restaurant experience
• Food safety management
• Complaint handling
• Supervising experience
• Customer satisfaction surveys
• Hospitality management
• Merchandising
• Restaurant management
• Cross-selling
• Interviewing
• Food service
• Food safety
Certifications and Licenses
Food Handler Certification
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