Experienced Medical Office Administrative Professional
Resume:
Nancy Simbe
Medical Office/Dental Office
Rochester, WA 98579
******@****.***
Professional Summary
I am a self-motivated professional with an extensive experience of 28+ years overseeing medical office operations. I have a hard working mentality, with an advanced understanding of EHR systems. I demonstrated the ability to complete multiple tasks accurately and efficiently. More recently, I have applied my overall skills to the dental field of healthcare. My knowledge of working with patients, implementing multiple EHR systems, scheduling and financial planning for patients care have proven to be extremely helpful as crossover skills.
Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Olympia Orthopaedic Associates-Olympia, WA
November 2023 to November 2025
Full Reception Duties
• Greeting patients
• Start the “Check in” process
• Accurately confirming patient’s information:
-Insurance
-Deductibles
-ID#
-Group #
-Benefits and Eligibility
• Accounts receivable duties:
-Collecting copays and any outstanding balances.
-Helping patients understand their EOB’s and Statements
• Begin and End patients “Check Out” process:
- Schedule any additional appointments needed
- Make sure patient is confident in the knowledge of their health care moving forward.
• Making sure to facilitate the needs of the patient or staff in regards to the patient’s care.
• Complete all tasks in an efficient and timely manner.
• Proficient at Athena and Radix EMR systems.
Hygiene Coordinator
Olympia Advanced Dentistry-Olympia-WA
July 2022 to October 2023
• Dentrix Software
• Answering phones and directing calls to the appropriate contact
• Scheduling patients and keeping the schedule in a productive manner
• Checking in patients, confirming current demographics and insurance information
• Coordinating patient care( Treatment plans),financial plan and scheduling of treatment
• Verifying patient’s insurance benefits in coordination with their scheduled appointment
• Determining and collecting patient responsibilities at the time of service
• CPR certified
Hygiene Coordinator
Olympia Advanced Dentistry-Olympia, WA
July 2022 to October 2023
• Dentrix Software
• Answering phones and directing calls to the appropriate contact
• Scheduling patients and keeping the schedule in a productive manner
• Checking in patients, confirming current demographics and insurance information
• Coordinating patient care( Treatment plans),financial plan and scheduling of treatment
• Verifying patient’s insurance benefits in coordination with their scheduled appointment
• Determining and collecting patient responsibilities at the time of service
• CPR certified
Patient Care Coordinator
Harris Cosmetic and Family Dentistry-Olympia, WA
November 2019 to July 2022
• Dentrix Software
• Answering phones
• Check in patients, confirming current demographics and insurance information
• Coordinating patient care( Treatment plans),financial plan and scheduling of treatment
• Accounts receivable, daily deposits and monthly statements Patient Care Coordinator
Harris Cosmetic and Family Dentistry-Olympia, WA
November 2019 to July 2022
• Dentrix Software
• Answering phones
• Check in patients, confirming current demographics and insurance information
• Coordinating patient care( Treatment plans),financial plan and scheduling of treatment
• Accounts receivable, daily deposits and monthly statements Medical Office Administrator
DR. ROBERT KIERSTEIN, DPM-Kirkland-WA
June 1990 to December 2018
Coordinated communications between patients, physicians and hospital personnel. Conducted insurance verification and pre-authorization, coded procedures and managed patient charts. Educated and motivated managers and staff to identify insurance referral requirements. Called in prescription refills for patients.
Worked with insurance company representatives to verify benefits and obtain balances owed. Scheduled appointments, oversaw check-ins and resolved patient concerns in a high-volume podiatry practice.
Out-patient surgery scheduling and associated tasks, such as, procedural hardware requests, insurance preauthorizations, and communications with the patient regarding financial responsibilities. Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full. Provided exceptional patient experience through friendly and compassionate communications. Submitted diagnosis and procedure codes for insurance companies. Communicated with patients regarding payments on outstanding accounts. Served as main point of contact for outside vendors. Education
General studies (High school diploma or GED)
Grand Rapids Community College-Grand Rapids, MI
High school diploma or GED
General studies
Grand Rapids Community College-Grand Rapids, MI
High School Diploma
Ottawa Hills High School-Grand Rapids, MI
Skills
• HIPAA
• Insurance prior authorization
• Front desk
• English
• Patient interaction
• CRM software
• Dental office experience
• Insurance Verification
• CPT Coding
• CRM system proficiency
• EMR systems
• Computer literacy
• Medical Office Experience
• Multi-line phone systems
• Financial Planning
• Medical Records
• DME
• Report writing
• Customer service
• Microsoft Word
• Phone etiquette
• Medical Terminology
• Intake
• Data entry
• EHR systems
• Medical Billing
• Organizational skills
• Basic math
• Medical Coding
• Microsoft Teams
• Microsoft Outlook
• Triage
• Medical administrative support
• Dental receptionist
• Clerical experience
• Dentrix
• Calendar management
• Administrative experience
• Medical claim denial management
• Computer skills
• 10 key typing
• Medical claims processing
• Windows
• Technical Proficiency
• Electronic health records (EHR) management
• Medical Scheduling
• Attention to detail
• Computer operation
• Productivity software
• Executive administrative support
• Communication skills
• ICD-9
• Medical collection
• Personal assistant experience
• Medical receptionist
• ICD-10
Languages
• English - Fluent
Certifications and Licenses
Driver's License
CPR Certification
Contact this candidate